• Facilitate business process reviews to identify customer requirements and processes • Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development • Configure Salesforce Service Cloud Voice and Amazon Connect solutions • Develop technical requirements and specifications for customers and the technical delivery team • Drive best practice contact center design into each and every aspect of solution delivery • Effectively manage aspects of projects and customer communications • Deliver customer end user training and documentation • Oversee and be accountable for the successful completion of all aspects of assigned projects • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management • Architect and build best-in-class implementations of Service Cloud • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)

• Architect Comprehensive Solutions: Design end-to-end Salesforce solutions tailored for Revenue Cloud, focusing on areas such as Configure, Price, Quote (CPQ) and Invoicing. • Develop Blueprints: Create detailed architectural blueprints that incorporate integrations, customizations, and system configurations to ensure seamless functionality. • Evaluate Processes: Analyze existing product configuration, pricing, quoting, and ordering workflows to identify inefficiencies and improvement opportunities. • Implement Enhancements: Develop solutions that align with business goals, ensuring scalability, accuracy, and optimized performance across Quote-to-Cash processes. • Engage Stakeholders: Work closely with cross-functional teams, including senior leadership, Sales Operations, IT, Legal, Accounting, and Finance, to define requirements and create roadmaps. • Ensure Alignment: Act as the primary liaison between technical and business teams, fostering effective communication and shared understanding of project objectives. • Guide Projects: Lead the implementation of Salesforce Revenue Cloud solutions, ensuring that projects are completed on time, within budget, and to the satisfaction of all stakeholders. • Oversee Technical Execution: Provide strategic direction and manage all phases of the implementation process, including design, testing, deployment, and post-go-live support. • Leverage Tools: Utilize Salesforce-native tools and features, such as Product Catalog Management, Transaction Management, Dynamic Revenue Orchestration, and Invoice Management. • Manage Integrations: Oversee the integration of Salesforce with other enterprise systems (e.g., Netsuite, Avalara, Stripe, DocuSign) and ensure data integrity during migrations. • Stay Current: Keep up with Salesforce updates and industry trends, proactively identifying opportunities for improvement and innovation. • Recommend Solutions: Evaluate and introduce new features, tools, and processes to enhance Salesforce-based workflows and operational efficiency.

Accellor is an AI-native services firm purpose-built for the post-ChatGPT era. Free from legacy constraints, we focus on delivering measurable business outcomes through advanced AI, data, and engineering capabilities. Our mission is to operationalize AI at scale and unlock sustained enterprise value.   Our offerings span AI solutions, data services, enterprise applications, and product engineering, tailored to industry-specific needs across healthcare, life sciences, telecom, retail, financial services, and technology. By leveraging design thinking and technology-agnostic architectures, we ensure faster time-to-value and seamless interoperability.   With a proven track record of enabling Fortune 100 enterprises and global innovators, Accellor stands as a trusted partner for organizations seeking to harness the full potential of AI. Our vision is clear: to build intelligent, connected ecosystems that deliver measurable outcomes and redefine the future of enterprise transformation.  We are seeking a skilled Salesforce Engineer to design, build, and maintain enterprise Salesforce solutions. This role requires a strong balance of development expertise, platform knowledge, and security-first thinking, with a particular emphasis on Salesforce Shield capabilities (Platform Encryption, Event Monitoring, Data Masking, and Data Classification). You will play a key role in delivering scalable, high-performing solutions across multiple Salesforce clouds while ensuring secure data handling, clean implementations, and alignment with architectural standards. Key Responsibilities - Develop and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), and Flows - Support implementation of data models, automation strategies, and application features - Collaborate with architects and stakeholders to translate business requirements into technical solutions - Ensure code quality through testing, code reviews, and adherence to best practices - Contribute to CI/CD processes, deployments, and environment management - Build and maintain integrations using APIs and enterprise integration patterns Salesforce Security & Shield Responsibilities: - Implement and support Salesforce Shield, including: - Platform Encryption for protecting sensitive data - Event Monitoring for logging and audit visibility - Data Classification to support governance and compliance - Data Masking to protect data in non-production environments - Configure and maintain permission models, including permission sets, FLS, and sharing rules - Ensure secure handling of data across applications, integrations, and environments - Support security, compliance, and audit initiatives

• Lead end-to-end Salesforce project delivery including planning, execution, monitoring, and closure. • Manage scope, schedule, budget, risks, and dependencies across multiple workstreams. • Drive Agile ceremonies including sprint planning, backlog grooming, and retrospectives. • Ensure alignment between business requirements and technical delivery. • Provide technical oversight across Salesforce Financial Services Cloud, Sales Cloud, and Service Cloud implementations. • Review solution architecture, integrations, data migration, and customization strategies. • Collaborate with architects and developers to ensure scalable and secure solutions. • Ensure adherence to Salesforce best practices and governance standards. • Act as primary liaison between business stakeholders, IT teams, and leadership. • Facilitate requirement workshops and solution discussions. • Provide regular status updates, risk reports, and executive communications. • Manage vendor and partner coordination if applicable. • Oversee configuration and development activities including Flows, Apex, LWC, integrations, and security models. • Ensure successful deployment planning and release management. • Monitor testing cycles including SIT and UAT. • Ensure production readiness and hypercare support. • Support FSC implementations including customer 360, financial accounts, relationship models, and service processes. • Drive sales pipeline management using Sales Cloud. • Support service operations through Service Cloud case management and omnichannel capabilities. • Establish delivery standards, coding best practices, and documentation governance. • Track KPIs, SLAs, and project success metrics. • Ensure compliance with security and regulatory requirements. • Drive continuous improvement initiatives.