• Provide technical implementation, configuration, and integration support for Concurrent Real-Time products. • Assist customers in system setup, benchmarking, latency optimization, and troubleshooting of real‑time environments. • Deliver on-site or remote customer training, demonstrations, and technical workshops. • Collaborate with R&D teams to replicate issues and validate fixes. • Develop and maintain technical documentation, solution guides, and best practices. • Support pre-sales activities by participating in technical presentations and requirements analysis. • Provide feedback to product management on feature requests and market needs. • Travel internationally (approx. 15–25%) for customer engagements, training, and on-site support.

Inova Clinical Applications is looking for a dedicated Press Ganey Enterprise Application Specialist to join the Team. This remote role will be full-time working Monday – Friday. The Press Ganey Enterprise Application Specialist supports the implementation and post-launch maintenance of one or more enterprise application solutions within the Press Ganey Platform. An active participant and facilitator during implementation and should be intimately familiar with the scope of the deploy, integrations, internal and external support structures, and the Enterprise business objectives which guide system use. The Press Ganey Enterprise Application Specialist is a knowledgeable advocate for proper utilization of department or service line technology application(s). Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: - Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. - Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. - Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. - Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. - Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities. Press Ganey Enterprise Application Specialist Responsibilities: - Responsible for implementation, go-live and post go-live support as well as ongoing system improvement and maintenance. - Serves as the product lead and supports alignment of project goals through departmental implementation waves ensuring departments maintain timeline and facilitate scheduling meetings. - Provides recommendation on how the enterprise application can be used to solve institutional needs; supports the forward movement of request and recommendations. - Responsible for maintaining and standardizing workflows and change request processes across the enterprise. - Supports system onboarding of new providers and maintains ownership of SOP documentation. - Services as the primary point of contact for internal and external partners. - Engage with enterprise application consultants to receive in-depth training on enterprise application product knowledge. - Pulls ongoing reports and supports system audit initiatives. - Plans and facilitates division pilot activities. - Scopes, implements and maintains additional enterprise initiatives within the platform such as Enterprise Landing Page, Integrations, new application products and features, new processes and implementation add-ons. - Fulfills basic troubleshooting and support inquiries from administrators and users, escalating to application support as needed. - Works closely with other IT verticals to maintain project initiatives, security, and integrations. - Drives continued adoption and utilization within departments in conjunction with Executive Sponsor. - Maintains knowledge of enterprise application functionality, departmental workflows and automation configurations. Minimum Qualifications: - Education: Bachelor's degree; or Associate’s degree and 2 years relevant professional experience in addition to the minimum experience required; or HS Diploma/GED and 4 years relevant professional experience in addition to the minimum experience required - Experience: 5 years of project management experience Preferred Qualifications: - Experience working with Press Ganey preferred - Experience working with Epic preferred This position is eligible for remote work for candidates residing in the following states – VA, MD, DC, DE, FL, GA, NC, OH, PA, SC, TN, TX, WV. We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Role Description The Clinical Applications Specialist for Radiometer is responsible for providing the vital training and education to customers in the pre-analytical, analytical and post-analytical operation of their instruments. This position reports to the Lead Clinical Applications Specialist and is part of the Field Applications Team and will be working remotely to cover the North Central region of the United States. You must reside in or near Minneapolis, MN or Milwaukee, WI. In this role, you will have the opportunity to: - Provide sophisticated training product workshops in assigned region through continued education to Radiometer customers and effectively respond to customer needs concerning clinical questions or problems. - Establish a routine and continual follow up for current and prospective customers to ensure satisfaction with Radiometer products. - Collaborate on installations and demonstrations as needed to support Sales and Information Technology Solutions (ITS) team. Qualifications - Associate's degree with 3+ years’ experience in hospital or research with medical device capital equipment (Respiratory, Laboratory or similar clinical background) OR Bachelor's degree with 1+ years’ related experience. - Degree preferred in Medical Technology, Respiratory Therapy, Clinical/Biomedical, Veterinary, or Research. - Experience in veterinary medicine, clinical research, critical care medicine, medical device instrumentation, hospital data management systems, or mentor/educator experience. - Proficient with Microsoft Excel, Word, Outlook, and PowerPoint. Knowledge in Microsoft CRM. Requirements - Ability to travel up to 75% within the US, including overnight travel. - Ability to lift or maneuver 40 lbs. - Must have a valid driver’s license with an acceptable driving record. Benefits - Comprehensive package of benefits including paid time off. - Medical/dental/vision insurance. - 401(k) to eligible employees. - Bonus/incentive pay eligibility.

• Manage and resolve application and infrastructure issues in customer-hosted environments • Troubleshoot reported issues and collaborate with internal teams • Triage, prioritize, and resolve customer-reported issues in a timely manner • Follow established runbooks to efficiently resolve known issues • Conduct thorough troubleshooting for unfamiliar or complex issues, minimizing downtime • Collect diagnostic details and relevant logs, escalating advanced or complex issues appropriately • Provide clear, consistent, and timely updates to customers to ensure transparency and build trust • Collaborate closely with customers, developers, and site reliability engineers to resolve technical problems • Participate in a 24x7 on-call rotation, responding swiftly to urgent incidents affecting mission-critical applications