• Develops and executes strategies to build business in the IA National Accounts portfolio. • Responsible for premium growth by prospecting for new business and managing large, more complex national accounts including those with complex structures and/or high GWP. • Takes ownership for business development initiatives within portfolios and to maximize premium, profit and growth objectives. • Mentors other National Account Managers. • Actively prospects for new accounts and business development opportunities. • Seeks out and identifies accounts where new technology solutions can accelerate growth opportunities. • Negotiates, implements and manages large, complex accounts on a consultative basis to provide training, product and services information toward achievement of account goals. • Interacts with executives and coordinates account strategies with various stakeholders including territory managers, Zone Heads, product managers and underwriting. • Builds and maintains account/company relationships in order to maximize product penetration and account sales. • Works directly with underwriting and claims and others on issues impacting the account. • Develops and maintains market analysis, including competitor information in order to coordinate distribution and product management for potential distribution, product, price and promotion strategies. • Maximizes quoting/profiling potential book transfer opportunities. • Promotes industry knowledge by coordinating and attending account specific events and participating in and promoting continuing education and other learning opportunities. • Maintains current knowledge and understanding of competitive, legislative and regulatory activities impacting the account in order to maintain account compliance with all company and state requirements. • Handles special assignments and projects at the direction of executive management. • Performs other duties as assigned.

• Own end-to-end operational delivery for data collection logistics, equipment management, and site enablement • Develop scalable frameworks to support global, multi-site data collection programs • Partner with Delivery, Solutions, and Client teams to align operations with client requirements and timelines • Drive continuous improvement across workflows, tools, and vendor ecosystems • Oversee global logistics strategy for prototype devices, cameras, sensors, and lab equipment • Ensure standardized processes for inventory tracking and asset management • Lead strategy for sourcing and securing residential, commercial, and lab environments for data collection • Oversee vendor relationships with real estate brokers, landlords, Airbnb hosts • Manage vendor ecosystem across logistics, real estate, staging, and facilities • Ensure adherence to data security, privacy, and compliance standards across all operations

• Use analytical and modeling skills to support managed care contract negotiations • Partner with revenue cycle teams to ensure accurate implementation of contracts • Assist in resolving escalated contract adjudication issues • Collaborate with leaders and teams across Mercy to provide insights supporting mission and commitment to care

• Responsible for overall management and supervision of the payment processing functions. • Oversee a team of 4, ensuring quality services in terms of timeliness, preciseness, and accuracy of payments and reports. • Plan, direct and supervise payment processing functions. • Prepare payment processing reports weekly, monthly, quarterly, and yearly. • Reconcile accounts payable and accounts receivable transactions. • Provide supporting documentation for audits. • Oversee collection and maintenance of data and statistics. • Evaluate current systems and workflows recommending changes and improvements. • Interpret and implement program policies and procedures. • Oversee staff training and curriculum including new policies and procedures. • Evaluate and provide timely feedback to staff on performance-related matters.