Alliance for Creativity and Entertainment

• Creation of customer centric team culture that supports corporate strategy and focuses on providing the highest quality of customer service • Develop a strategic customer mission and training program • Evaluate customer service in company environment, and set company performance standards • Manage calls: process missed, lead/customers call and process tickets • Assist users and answer questions • Stay up-to-date with application updates • Navigate the team through new features in the app • Reproduce bugs • Test new features before deploy • Create documentation

• Responsible for overall management and supervision of the payment processing functions. • Oversee a team of 4, ensuring quality services in terms of timeliness, preciseness, and accuracy of payments and reports. • Plan, direct and supervise payment processing functions. • Prepare payment processing reports weekly, monthly, quarterly, and yearly. • Reconcile accounts payable and accounts receivable transactions. • Provide supporting documentation for audits. • Oversee collection and maintenance of data and statistics. • Evaluate current systems and workflows recommending changes and improvements. • Interpret and implement program policies and procedures. • Oversee staff training and curriculum including new policies and procedures. • Evaluate and provide timely feedback to staff on performance-related matters.