Farmers Insurance

Title: Underwriting Strategy & Process Manager Location: Remote, United States Requisition ID 35027 Job Description: We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together! Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Leads underwriting strategy, operational excellence, business process design, and technology enablement initiatives across Commercial Property, Casualty, Auto, and Workers Compensation lines of business. Partners with Underwriting, Product, Technology, Analytics, Operations, and Go-To-Market teams to develop underwriting capabilities, implement strategic initiatives, govern underwriting rules and decision-support tools, and drive profitable growth through process improvement, modernization, and data-driven solutions. Essential Job Functions · Serves as the underwriting business lead for strategic initiatives, product launches, system conversions, automation initiatives, workflow enhancements, and platform modernization efforts. · Establishes and maintains governance processes for underwriting eligibility, appetite, referral, and automation rules; evaluates proposed rule changes for operational, customer, and profitability impacts. · Acts as a liaison between Home Office Underwriting, Commercial Underwriting Centers, IT, Product Platform Development, Product Development, State Pricing, and Forms teams. · Evaluates corporate policies, guidelines, processes, and procedures related to Commercial Underwriting operations and recommends and directs modifications and enhancements. · Develops and maintains underwriting resources, decision-support tools, operational documentation, and knowledge repositories that improve consistency, efficiency, and underwriting effectiveness. · Develops and oversees commercial underwriting tools and guidelines for production teams, post validation teams, QA, and loss control. · Develops, oversees, and leverages reporting, analytics, dashboards, and operational metrics to identify trends, measure initiative success, and support underwriting decision-making. · Evaluates, implements, and governs internal and external data sources used in underwriting, risk selection, validation, and straight-through processing initiatives. · Serves as a technical underwriting consultant to Home Office and Commercial Center leadership, providing guidance on risk selection, underwriting practices, operational challenges, and strategic initiatives. · Performs and directs special projects, industry research and development, and training enhancements; develops, implements, and monitors third-party validation programs. · Provides support for training and management of the risk selection process and recommends corrective action. · Facilitates knowledge-sharing initiatives and promotes continuous learning related to underwriting trends, emerging risks, industry developments, and critical thinking in underwriting decision-making. Education Requirements · High school diploma or equivalent required. · Bachelor’s degree preferred, preferably in a business-related field of study. · Completion of or actively pursuing CPCU or other relevant insurance designation preferred. Experience Requirements · Seven years of Commercial Underwriting experience in property/casualty, auto, and/or Workers Compensation lines of business, preferably including supervisory/management experience · Two years Management experience as a Commercial Center Underwriting Manager preferred. Special Skill Requirement · Knowledge of Microsoft PowerBI, PowerApps, and PowerAutomate, and familiarity with GenAI usage preferred. · Technical expertise in commercial risk selection and pricing. · Analytical thinking skills to make timely, appropriate decisions and recommendations after reviewing all relevant information. · Ability to read and interpret policy contract language. · Broad-based working knowledge of relevant insurance laws and statutes; the contract issue process, computer systems, competitor’s products and marketing practices. · Knowledge of management information and business systems (Word, Excel, PowerPoint, Access). · Excellent verbal, written and interpersonal skills, with demonstrated presentation skills. Physical Actions Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying 10 lbs. maximum, and seeing. Physical Environment Required job duties are normally performed in a climate controlled office environment. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $102,450 - $174,240 o CO Only: $96,075 - $150,260 o HI/IL/MN/VT Only: $96,075 - $160,710 o MA Only: $96,075 - $160,710 - o MD Only: $96,075 - $160,710 o DC/NJ/NY/OH Only: $96,075 - $174,240 o Albany County, NY/Cleveland, OH: $102,450 - $150,260 o WA Only: $96,075 - $182,625 - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance Job Location(s): R_US - United States Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements. • Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. • Receive and respond to inquiries related to insurance matters. • Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. • Document customer interactions and outcomes thoroughly in system. • Escalate unresolved issues requiring advanced support for further resolution. • Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements.

• Litigates low complexity and exposure cases and performs duties necessary from intake to trial and/or settlement • Prepares pleadings, motions, discovery, and briefs • Attends hearings, conferences, interviews, mediations, arbitrations, and/or trials • Proactively informs leadership of case handling opportunities and challenges encountered • Consults with the Claims Department on the legal aspects of files • Performs other tasks or duties to ensure efficient case management • May handle second chair trials and handle trials in cases with minimal complexity and/or exposure.

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements. • Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment. • Evaluate and report on potential subrogation opportunities. • Reports incidents involving theft, fraud, or arson to appropriate state and industry agencies. • Perform duties independently, with work directly impacting management outcomes. • Acts as a company representative in public interactions, maintaining a professional demeanor consistent with management standards. • Engages regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties. • Use strong customer service skills to negotiate with policyholders to settle the claim. • Performs additional duties as assigned. • Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.

Title: Distribution Sales Specialist Location: United States Job Description: 35387 We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together! Workplace: Hybrid/Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary The Distribution Sales Specialist (DSS) works as part of a centralized group with agency owners through both inbound and outbound interactions. The DSS makes contact through a variety of technologies including phone, chat, and video meeting. The DSS will answer operational support questions related to distribution functions including but not limited to compensation, incentives, marketing programs, initiatives, and staffing. Leverages available resources and technology to answer questions accurately. Essential Job Functions - Responds operational support questions related to distribution functions including but not limited to compensation, incentives, marketing programs, initiatives, and staffing. - Leverages available resources and technology to answer questions accurately. - Accountable for measures including first contact resolution, customer satisfaction, documentation, and completing assigned activities. - Manages inbound activities and documents contacts. - Provides operational support and utilizes consultative skills to train agents and district managers on products, services and technology to achieve objectives. - Promotes overall company value proposition and drives results for multiple lines of business. - Collaborates with other functional areas to support overall agent performance such as providing feedback and assistance on initiatives. - Performs other job duties as assigned. Education Requirements High School Diploma or equivalent required. Bachelors degree preferred. State insurance license. Experience Requirements Minimum of three years of sales, marketing or insurance experience including knowledge of Personal Lines, Specialty, Life and Commercial lines product knowledge required. Knowledge of insurance products, tools, and current sales management technology preferred. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $81,375 - $137,940 o CO Only: $76,275 - $119,350 o HI/IL/MN/VT Only: $76,275 - $127,490 o MA Only: $76,275 - $127,490 - o MD Only: $76,275 - $127,490 o DC/NJ/NY/OH Only: $76,275 - $137,940 o Albany County, NY/Cleveland, OH: $81,375 - $119,350 o WA Only: $80,168 - $144,875 - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance - For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer Job Location(s): R_US - United States Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.

• Conduct both virtual and on-site investigations by visiting policyholders’ residences to assess property damage, determine liability, evaluate the extent of loss, and negotiate fair settlements. • Use claims handling software, a company car, and a laptop to determine claims-related damage and write estimates in a paperless environment. • Evaluate and report on potential subrogation opportunities. • Report incidents involving theft, fraud, or arson to appropriate state and industry agencies. • Perform duties independently, with work directly impacting management outcomes. • Act as a company representative in public interactions, maintaining a professional demeanor consistent with management standards. • Engage regularly with a variety of stakeholders, including policyholders, claimants, agents, witnesses, contractors, law enforcement, fraud and arson investigators, attorneys, medical professionals, and other relevant parties. • Use strong customer service skills to negotiate with policyholders to settle the claim. • Perform additional duties as assigned. • Promote safety at all times and comply with safety/ergonomic standards as outlined in relevant company published manuals. • Employees assigned to the Catastrophe team will be required to travel away from their residence for a specified period of time, usually consisting of 2-3 days. Although this is not a CAT-specific role, hires will be expected to commit to 1–3 CAT deployments per year.

Title: Copywriter Location: Los Angeles United States Job Description: 35026 We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary The Copywriter is responsible for concepting, writing, and editing direct-response and marketing copy across multiple formats, including ads, email, direct mail, landing pages, social media, websites, and sales materials. This role supports both B2C and B2B initiatives, partnering closely with designers and cross-functional teams to develop effective, on-brand campaigns that meet client goals. This position contributes to creative concepting, ensures adherence to brand voice and legal guidelines, and brings strong familiarity with digital media and advertising. Analyzes performance metrics and support testing to optimize creative effectiveness and capture actionable learnings. Essential Job Functions - Consult with clients and internal stakeholders to scope content needs and clarify business objectives across B2C, B2B, and B2B2C/agent audiences. - Write, edit, and fact-check marketing and advertising copy across channels, ensuring accuracy, legal compliance, and adherence to brand or agent voice guidelines. - Analyze campaign and business performance reports to optimize creative effectiveness and inform future copy approaches. - Collaborate closely with designers and broader agency teams on ideation, concept development, and execution of integrated campaigns. - Support digital testing initiatives, applying learnings from performance data to continuously improve messaging and results. - Provide timely status updates and maintain clear, proactive communication with clients and internal partners to ensure alignment and successful delivery. Education Requirements - High School Diploma or equivalent required. Bachelors degree in relevant field preferred. Experience Requirements - 5+ years’ experience creating performance advertising and marketing copy for an agency, media company, or national brand. - Experience and successful track record of collaborating in cross-functional organizations and within creative teams (designers, agencies). - A portfolio demonstrating your skills in direct response marketing and advertising copywriting is required. Physical Actions Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $81,375 - $137,940 o CO Only: $76,275 - $119,350 o HI/IL/MN/VT Only: $76,275 - $127,490 o MA Only: $76,275 - $127,490 - o MD Only: $76,275 - $127,490 o DC/NJ/NY/OH Only: $76,275 - $137,940 o Albany County, NY/Cleveland, OH: $81,375 - $119,350 o WA Only: $80,168 - $144,875 - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance Job Location(s): R_US - United States Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Title: Underwriting Strategy & Process Manager Location: Los Angeles United States Job Description: 35027 We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Leads underwriting strategy, operational excellence, business process design, and technology enablement initiatives across Commercial Property, Casualty, Auto, and Workers Compensation lines of business. Partners with Underwriting, Product, Technology, Analytics, Operations, and Go-To-Market teams to develop underwriting capabilities, implement strategic initiatives, govern underwriting rules and decision-support tools, and drive profitable growth through process improvement, modernization, and data-driven solutions. Essential Job Functions · Serves as the underwriting business lead for strategic initiatives, product launches, system conversions, automation initiatives, workflow enhancements, and platform modernization efforts. · Establishes and maintains governance processes for underwriting eligibility, appetite, referral, and automation rules; evaluates proposed rule changes for operational, customer, and profitability impacts. · Acts as a liaison between Home Office Underwriting, Commercial Underwriting Centers, IT, Product Platform Development, Product Development, State Pricing, and Forms teams. · Evaluates corporate policies, guidelines, processes, and procedures related to Commercial Underwriting operations and recommends and directs modifications and enhancements. · Develops and maintains underwriting resources, decision-support tools, operational documentation, and knowledge repositories that improve consistency, efficiency, and underwriting effectiveness. · Develops and oversees commercial underwriting tools and guidelines for production teams, post validation teams, QA, and loss control. · Develops, oversees, and leverages reporting, analytics, dashboards, and operational metrics to identify trends, measure initiative success, and support underwriting decision-making. · Evaluates, implements, and governs internal and external data sources used in underwriting, risk selection, validation, and straight-through processing initiatives. · Serves as a technical underwriting consultant to Home Office and Commercial Center leadership, providing guidance on risk selection, underwriting practices, operational challenges, and strategic initiatives. · Performs and directs special projects, industry research and development, and training enhancements; develops, implements, and monitors third-party validation programs. · Provides support for training and management of the risk selection process and recommends corrective action. · Facilitates knowledge-sharing initiatives and promotes continuous learning related to underwriting trends, emerging risks, industry developments, and critical thinking in underwriting decision-making. Education Requirements · High school diploma or equivalent required. · Bachelor’s degree preferred, preferably in a business-related field of study. · Completion of or actively pursuing CPCU or other relevant insurance designation preferred. Experience Requirements · Seven years of Commercial Underwriting experience in property/casualty, auto, and/or Workers Compensation lines of business, preferably including supervisory/management experience · Two years Management experience as a Commercial Center Underwriting Manager preferred. Special Skill Requirement · Knowledge of Microsoft PowerBI, PowerApps, and PowerAutomate, and familiarity with GenAI usage preferred. · Technical expertise in commercial risk selection and pricing. · Analytical thinking skills to make timely, appropriate decisions and recommendations after reviewing all relevant information. · Ability to read and interpret policy contract language. · Broad-based working knowledge of relevant insurance laws and statutes; the contract issue process, computer systems, competitor’s products and marketing practices. · Knowledge of management information and business systems (Word, Excel, PowerPoint, Access). · Excellent verbal, written and interpersonal skills, with demonstrated presentation skills. Physical Actions Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying 10 lbs. maximum, and seeing. Physical Environment Required job duties are normally performed in a climate controlled office environment. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $102,450 - $174,240 o CO Only: $96,075 - $150,260 o HI/IL/MN/VT Only: $96,075 - $160,710 o MA Only: $96,075 - $160,710 - o MD Only: $96,075 - $160,710 o DC/NJ/NY/OH Only: $96,075 - $174,240 o Albany County, NY/Cleveland, OH: $102,450 - $150,260 o WA Only: $96,075 - $182,625 - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance Job Location(s): R_US - United States Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

Title: Copy Manager, In-House Agency Location: Los Angeles United States Job Description: 35239 We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. About the role We’re building a strong, modern in-house agency, and we’re looking for a Copy Manager who can help lead that evolution. This is not a traditional copy role. It’s a hands-on creative leadership position responsible for elevating the quality, consistency, and performance of copy across the full customer experience, from brand campaigns to lifecycle communications. You’ll lead a team of writers, shape creative direction, and partner closely with marketing, brand, product, legal, and compliance stakeholders to deliver work that is strategic, scalable, and effective. The ideal candidate brings strong conceptual thinking, proven people leadership, sharp writing and editing skills, and experience operating in high-volume, regulated, or complex environments. What you'll do Lead Creative Direction and Execution • Own creative direction for copy across marketing and customer communications • Drive concept development for integrated campaigns and lifecycle programs • Help ensure the work balances brand voice, clarity, compliance needs, and performance goals • Stay hands-on by reviewing, editing, and improving copy across channels • Raise the quality of everyday communications as well as larger campaign work Manage and Develop a High-Performing Team • Lead, coach, and develop a team of copywriters • Set a high bar for creative quality, clarity, and consistency • Provide clear, actionable feedback and mentorship • Build a culture of accountability, collaboration, and continuous improvement • Help writers grow while keeping the team focused on business priorities and deadlines Partner Across the Business • Act as a trusted partner to marketing, brand, product, legal, compliance, and other stakeholders • Translate business goals into strong creative approaches • Lead presentations, sell ideas, and influence decision-making • Navigate feedback from multiple stakeholders while protecting the quality and clarity of the work • Help teams solve creative challenges within real-world constraints Drive Systems, Scale, and Quality • Improve how copy is developed, reviewed, and delivered across the organization • Help build scalable frameworks for high-volume creative production • Ensure consistency in voice, tone, and messaging across customer touchpoints • Support structured workflows without making the work feel formulaic • Manage external agencies and freelancers as needed Connect Creative to Performance • Evaluate copy effectiveness using performance data and insights • Apply learnings to improve engagement, clarity, and outcomes • Partner with marketing and analytics teams to support testing and optimization • Use performance feedback to strengthen both individual pieces of copy and broader messaging systems What we're looking for - 7+ years of copywriting experience, including team leadership - Creative experience across brand, performance, social and email - Experience working in an in-house agency, large brand, or agency environment - Proven ability to lead concept development and integrated campaigns - Experience writing across email, lifecycle/CRM, digital, customer communications, and marketing channels - Experience operating in high-volume, fast-paced, regulated, or complex environments Leadership and Creative Strength • A strong portfolio demonstrating conceptual thinking, campaign development, and clear, compelling writing across channels • Proven experience managing, coaching, and developing writers • Ability to balance big-picture creative thinking with day-to-day execution • Strong editing skills and a clear point of view on voice, tone, messaging, and quality • Comfort moving between brand-level creative work and practical customer communications Systems and Performance Mindset • Experience scaling content operations while maintaining quality • Comfortable working within structured workflows and improving them • Understanding of performance metrics, testing, and optimization • Ability to use data and insights without losing sight of craft • Familiarity with AI optimization and emerging tools that can improve speed, consistency, or creative effectiveness Collaboration and Communication • Strong stakeholder management and presentation skills • Ability to influence across cross-functional teams • Experience working with legal and compliance partners is a plus • Clear communication style and the ability to explain creative decisions in business terms Why this role matters This role is critical to how we show up to our customers every day. You’ll help ensure that everything we say across campaigns, emails, digital experiences, and customer communications is clear, consistent, aligned with our brand, and connected to measurable business outcomes. What Success Looks Like • A strong, consistent brand voice across customer touchpoints • High-performing copy across marketing and lifecycle channels • A scalable, efficient copy production model • Good collaboration between creative, marketing, product, legal, and compliance teams • A team of writers who are growing, engaged, and delivering their best work You Might Be a Great Fit If You • Have led writers but still love being close to the work • Can move between brand campaigns and transactional messaging with ease • See constraints, including compliance or complexity, as creative challenges • Are comfortable managing high volumes of work without sacrificing quality • Care as much about performance as you do about craft Education Requirements High School Diploma or equivalent required Bachelors degree in relevant field preferred. Physical Actions Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel. Benefits - Farmers offers a competitive salary commensurate with experience, qualifications and location. o CA Only: $115,275 - $196,130 o CO Only: $108,375 - $169,070 o HI/IL/MN/VT Only: $108,375 - $181,060 o MA Only: $108,375 - $181,060 - o MD Only: $108,375 - $181,060 o DC/NJ/NY/OH Only: $108,375 - $196,130 o Albany County, NY/Cleveland, OH: $115,275 - $169,070 o WA Only: $108,375 - $205,750 - Bonus Opportunity (based on Company and Individual Performance) - 401(k) - Medical - Dental - Vision - Health Savings and Flexible Spending Accounts - Life Insurance - Paid Time Off - Paid Parental Leave - Tuition Assistance - Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.

• Litigates low complexity and exposure cases and performs duties necessary from intake to trial and/or settlement • This includes but is not limited to preparation of pleadings, motions, discovery, and briefs • Attends hearings, conferences, interviews, mediations, arbitrations, and/or trials • Proactively informs leadership of case handling opportunities and challenges encountered • Consults with the Claims Department on the legal aspects of files • Performs other tasks or duties to ensure efficient case management • May handle second chair trials and handle trials in cases with minimal complexity and/or exposure • May provide support to senior attorneys in cases of greater complexity and/or exposure and may receive developmental assignments of matters that are of moderate complexity and/or exposure