• Support operation, troubleshooting, and diagnosis of field-related trouble calls • Optimize earth station antennas performing antenna patterns, G/T, and overall functionality • Configure and test IP-based network equipment and peripherals

• Perform preventive and corrective maintenance on high‑energy scanning systems. • Conduct site audits, manage spare‑parts inventory, and support system performance improvements. • Assist with new system installations, including factory and on‑site commissioning. • Provide on‑call and remote technical support on a rotating basis. • Contribute to continuous improvement of service operations, documentation, and customer satisfaction. • Ensure strict adherence to EHS standards and company quality procedures.

• Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required. • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. • Conducts follow up calls with the customer to ensure satisfaction of work. • Maintains clear and concise business communication, both oral and written.

• Prepare and organize missions in coordination with project and technical support teams • Perform commissioning, testing, troubleshooting, and preventive and corrective maintenance • Supervise complex site activities and coordinate on-site stakeholders • Ensure technical compliance and quality of interventions • Act as the primary technical interface with the customer • Prepare intervention reports and ensure contractual deliverables • Contribute to continuous improvement through feedback and lessons learned • Identify opportunities for improvement or additional services • Support and mentor new team members