Position: CloudHealth Field Sales Representative Job Description: What You'll Be Doing: - Define critical markets and new customers in the assigned sales territory, plan strategy and develop all key relationships to ensure strong foundation for solution selling. Maintain and promote relationships with customer contacts who may be determining design opportunities and deal with existing business challenges. Ensure customer satisfaction as it pertains to supply chain management and other value-added services. Requires experience interacting with vendors and customers in a technical and engineering environment. Extensive understanding of pricing programs and models within the electronics industry. - Requires comprehensive ability to develop strategic plans for all assigned accounts, sell and market full set of Arrow offerings incorporating in-depth knowledge of Arrow’s key supplier lines. - Must be able to prepare comprehensive internal quarterly business reviews (iQBR), presenting strategic plans and implementation steps to grow sales, demand creation and improve customer service. Ability to lead regular QBRs with major customers that unlock additional sales opportunities. - Must be able to promote and sell the value add, supply chain, and full life cycle programs offered by Arrow. Requires proficiency in sales tracking systems, SalesForce.com, Oracle Establish and ability to build relationships with key suppliers. - This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow. What We're Looking For: - Requires in-depth knowledge and experience - Solves complex problems; takes a new perspective using existing solutions - Works independently; receives minimal guidance - Acts as a resource for colleagues with less experience - Represents the level at which career may stabilize for many years or even until retirement - Contributes to process improvements - Typically resolves problems using existing solutions - Provides informal guidance to junior staff - Works with minimal guidance Work Arrangement: - Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. Experience / Education - Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience. What's In It For You: At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Short-Term/Long-Term Disability Insurance - Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options - Paid Time Off (including sick, holiday, vacation, etc.) - Tuition Reimbursement - Growth Opportunities - And more! #LI-LH1 Annual Hiring Range/Hourly Rate: $92,000.00 - $122,835.81 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-SC-South Carolina (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion. Time Type: Full time Job Category: Sales EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

• Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications. • Perform all mechanical, electrical, electronic and optical tuning and setup. • Analyze, evaluate and diagnose equipment; troubleshooting machine problems through to resolution. • Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines. • React in a prompt and professional manner to customer machine issues in the field. • Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs. • Address customer complaints and if necessary, escalate to appropriate stakeholders. • Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects. • Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales. • Assist with training and development of new Field Service Engineers, as requested. • Instruct and train customers on operation of machine, utilization and required maintenance of the systems. • Manage and control tools, test equipment, technical documentation and other assigned equipment. • Embrace related assignments and responsibilities as required to contribute to the overall success of the team. • Promote a “Safety First” culture throughout the company, our customers, and our industry.

• Provide high-level technical support, optimization, and documentation for specialized communications systems. • Troubleshoot software-driven electronics and optimize performance for RF and Broadband architectures. • Develop and implement solutions for technical challenges during system implementation, upgrades, or support. • Submit comprehensive weekly reports detailing activities and accomplishments. • Strong knowledge and proficiency in wired communications systems (LAN/WAN).

• Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of GC, GC-MS systems • Troubleshoot and resolve complex system, method, hardware and software issues • Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations • Proactively identify potential risks and performance limitations before they impact customer operations • Execute integrated system solutions involving hardware, software, networking and peripherals • Serve as an internal escalation point for challenging technical cases • Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards