• Provide high-level technical support, optimization, and documentation for specialized communications systems. • Troubleshoot software-driven electronics and optimize performance for RF and Broadband architectures. • Develop and implement solutions for technical challenges during system implementation, upgrades, or support. • Submit comprehensive weekly reports detailing activities and accomplishments. • Strong knowledge and proficiency in wired communications systems (LAN/WAN).

• Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of GC, GC-MS systems • Troubleshoot and resolve complex system, method, hardware and software issues • Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations • Proactively identify potential risks and performance limitations before they impact customer operations • Execute integrated system solutions involving hardware, software, networking and peripherals • Serve as an internal escalation point for challenging technical cases • Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of Agilent GCMS and multi-vendor systems solutions. • Installs and optimizes hardware/software/network GCMS products and configurations at customer sites. • Diagnoses and resolves GCMS product performance problems. • Performs maintenance and repair services. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance. • Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business. • Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software. • Serves as an internal resource on technical issues and manages product escalations. • Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. • May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together. As a Field Engineer, you will be the face of Augury in the field, traveling extensively primarily across the United States, but also globally, to install, implement, and support our solutions. This role requires a unique blend of mechanical aptitude, technical expertise, and customer-facing professionalism. You will ensure our hardware and services are deployed correctly, operate reliably, and deliver measurable value to customers. This position is based in Chicago, IL, or Houston/Dallas, TX and requires residence within one hour of a major airport. A Day in Your Life - Travel 80–90% of the time to support customer sites - Install and implement Augury’s hardware and services in industrial environments - Partner with customers (external and internal) to ensure successful deployments and ongoing satisfaction - Manage administrative responsibilities, including service reports, customer action lists, inventory returns, and asset tracking - Collaborate with Reliability Systems Managers to optimize product performance and customer outcomes - Conduct site surveys, customer training sessions, and technical scoping calls - Review weekly and monthly plans and organize field activities in alignment with Field Operations guidelines - Document field activities and customer interactions accurately in the CRM system - Respond to escalations from Service Management as needed What You Bring - Residence in Chicago, IL, or Houston/Dallas, TX within one hour of a major airport - Valid driver’s license, reliable vehicle, and ability to pass a background check - 5–10 years of hands-on experience installing or troubleshooting industrial controls, electromechanical systems, and/or wireless systems - Strong understanding of rotating equipment operation and design - Experience working in industrial environments with adherence to safe work practices - Excellent verbal and written communication skills with both customers and internal stakeholders - Strong customer-first mindset, you consistently go above and beyond to ensure satisfaction - Professional presence and ability to represent Augury in the field - Vibration Analysis Category I or II certification is a strong plus - Flexibility and willingness to work weekends We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend. The pay range for this position in Colorado, California, and New York City is $95,000 to $108,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience. Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees. Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.