• Deliver advanced on-site support including installation, implementation, optimization, maintenance and repair of GC, GC-MS systems • Troubleshoot and resolve complex system, method, hardware and software issues • Act as a technical authority for customers, advising on best practices, preventive maintenance and system configurations • Proactively identify potential risks and performance limitations before they impact customer operations • Execute integrated system solutions involving hardware, software, networking and peripherals • Serve as an internal escalation point for challenging technical cases • Maintain accurate documentation and ensure full compliance with Agilent quality and regulatory standards

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of Agilent GCMS and multi-vendor systems solutions. • Installs and optimizes hardware/software/network GCMS products and configurations at customer sites. • Diagnoses and resolves GCMS product performance problems. • Performs maintenance and repair services. • Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance. • Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business. • Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software. • Serves as an internal resource on technical issues and manages product escalations. • Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. • May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together. As a Field Engineer, you will be the face of Augury in the field, traveling extensively primarily across the United States, but also globally, to install, implement, and support our solutions. This role requires a unique blend of mechanical aptitude, technical expertise, and customer-facing professionalism. You will ensure our hardware and services are deployed correctly, operate reliably, and deliver measurable value to customers. This position is based in Chicago, IL, or Houston/Dallas, TX and requires residence within one hour of a major airport. A Day in Your Life - Travel 80–90% of the time to support customer sites - Install and implement Augury’s hardware and services in industrial environments - Partner with customers (external and internal) to ensure successful deployments and ongoing satisfaction - Manage administrative responsibilities, including service reports, customer action lists, inventory returns, and asset tracking - Collaborate with Reliability Systems Managers to optimize product performance and customer outcomes - Conduct site surveys, customer training sessions, and technical scoping calls - Review weekly and monthly plans and organize field activities in alignment with Field Operations guidelines - Document field activities and customer interactions accurately in the CRM system - Respond to escalations from Service Management as needed What You Bring - Residence in Chicago, IL, or Houston/Dallas, TX within one hour of a major airport - Valid driver’s license, reliable vehicle, and ability to pass a background check - 5–10 years of hands-on experience installing or troubleshooting industrial controls, electromechanical systems, and/or wireless systems - Strong understanding of rotating equipment operation and design - Experience working in industrial environments with adherence to safe work practices - Excellent verbal and written communication skills with both customers and internal stakeholders - Strong customer-first mindset, you consistently go above and beyond to ensure satisfaction - Professional presence and ability to represent Augury in the field - Vibration Analysis Category I or II certification is a strong plus - Flexibility and willingness to work weekends We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend. The pay range for this position in Colorado, California, and New York City is $95,000 to $108,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience. Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees. Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role: We’re looking for a highly consultative Multi Location Group Trainer, New York Metro - Northeast to lead impactful, in-person training that accelerates early clinical success with Dandy’s digital dentistry solutions. This role is field-based, with up to 85% travel, and is focused on helping dental practices adopt intraoral scanning and digital workflows with confidence. You’ll serve as a trusted clinical advisor to clinicians, operational leaders, and executive stakeholders—helping teams adopt new technology, digital workflows, improve clinical performance, and accelerate early success. This role combines clinical training expertise with operational execution and post-training insight to deliver measurable value at the intersection of training, technology, and practice growth. What You’ll Do: Training Delivery & Clinical Coaching - Lead high-touch, in-person trainings to support doctors and staff in adopting intraoral scanning and digital workflows. - Coach teams based on live observation, reinforcing best practices and adapting in real time to meet the practice’s goals and maturity level. - Drive early case submission during training by removing blockers, reinforcing clinical urgency, and building confidence during and immediately after training. Clinical Advisory & Post-Training Analysis - Partner with clinicians and practice leaders to reinforce scanning habits and support early adoption. - Monitor outcomes in the first 30 days and surface targeted coaching opportunities to accelerate success. - Share field insights to inform scalable resources, improve onboarding, and strengthen future trainings. Practice Readiness & Operational Alignment - Assess readiness across clinical workflows, team structure, and equipment to proactively surface blockers or risks. - Coordinate with internal teams to ensure the right resources, messaging, and tools are in place before training day. - Customize training strategies based on practice size, complexity, and clinical goals. What We’re Looking For: - Clinical Training Experience: 3+ years of experience delivering clinical training in digital dentistry or dental technology, with strong familiarity with intraoral scanning and digital workflows. Should have experience training cohorts of up to ten assistants or staff at a time - Travel Readiness: Willingness and enthusiasm to travel up to 85% to deliver in-practice training and support. - Proximity to Travel Hubs: Located near a major airport to support frequent national travel. Must be within 60-min drive (JFK, EWR, LGA) - Leadership Presence: Comfortable partnering with senior leaders, clinicians, and staff across roles to influence behavior and drive adoption. - In-Person Agility: Comfortable operating independently in the field, adjusting plans in real-time based on practice dynamics and needs. - Operational Expertise: 3+ years managing training logistics, readiness assessments, and multi-practice coordination in fast-paced environments. - Strong Communicator: Excellent presentation and facilitation skills, with the ability to adjust tone and approach based on audience—whether working with hygienists or C-suite stakeholders. Customer-Centric Mindset: Passion for helping practices succeed, with a solutions-oriented approach to onboarding, training, and adoption. For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.