Job Title: Principal Architect: AI & GCP Agentic Stack Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.Location: Remote in USA Job Summary: As the Principal Architect for the AI & Agentic Stack, you are a high-impact consultative leader and trusted advisor responsible for the architectural integrity of our enterprise AI solutions. Your mission is to translate vision and complex business requirements into detailed technical blueprints for model selection, API & data orchestration, and agentic logic. You act as a key bridge between sales and delivery, working closely with customers and Google channel partners to design scalable, governed, and high-performing systems leveraging Gemini Enterprise and Vertex AI. Responsibilities - Consultative Solutioning & Sales Support: Partner with sales to lead technical discovery, perform value-engineering, and design tailored AI architectures that solve specific client business challenges in high-stakes pursuits. - Technical Blueprinting & Delivery Oversight: Design end-to-end architectures for complex AI systems (RAG, multi-agent systems) and provide technical governance during implementation to ensure delivery aligns with original architectural intent. - Customer & Channel Technical Liaison: Act as a subject matter expert for clients and Google's technical field teams, coordinating joint-innovation pursuits and ensuring alignment with the latest Gemini and Vertex AI roadmaps. - Gemini Enterprise & Agentic Design: Lead the configuration of the Gemini Enterprise platform and architect agentic systems with advanced prompt engineering, iterative behavioral tuning, and robust human-in-the-loop oversight. - Prompt Engineering & System Tuning: Develop and optimize advanced prompt strategies for the Gemini ecosystem, balancing autonomy and specific behavioral goals through iterative tuning and system instructions. - MLOps & Data Governance: Define standards for MLOps and data orchestration, ensuring AI models are securely integrated with corporate data estates and comply with GCP best practices. - Technical Quality Control: Perform deep-dive architectural reviews of AI projects to ensure adherence to Google Cloud best practices. Required Qualifications: - 12+ years in technical architecture with a focus on AI, Data, Integration, and consultative leadership - Expert-level knowledge of Gemini Enterprise (formerly Agent space), Vertex AI, and Big Query ML - Proven experience in customer-facing roles, with the ability to influence CXO stakeholders and lead technical solutioning for AI-driven business transformations - Proven experience in Prompt Design & Engineering (ideally with Gemini) and tuning LLM-based systems for specific behaviors and safety constraints - Deep understanding of Python-based AI orchestration (Lang Graph, ADK, etc.) Desired Qualifications: - Google Professional Machine Learning Engineer certification. - Experience with high-performance computing (HPU/TPU) and specialized AI hardware on GCP The base salary for this position is $155,000 - $220,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is: 03/23/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: - English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf - Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/ #WAH #LI-Remote #Concentrix Location: USA, TN, Work-at-Home Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

What you can expect We are looking for a Product Engineer focused on customer deployments for Agentic Voice AI to lead the deployment of next generation Zoom Virtual Agents. Leveraging LLMs and agentic frameworks to build highly automated conversational voice and chat agents for strategic customers. About the Team The Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI solutions that resolve customer issues quickly and efficiently. Play a critical role in developing metrics, intelligence, and evaluation systems that drive continuous improvement using advanced LLMs and data science. Responsibilities - Leading multi-step conversational workflow design using agentic frameworks to enable LLM agents to execute complex multi-tool tasks, including database checks and transactions. - Fine-tune the underlying Large Language Models (LLMs) to ensure optimal performance, low latency, and minimal hallucination in real-time voice conversations. - Developing and deploy custom full-stack Python/JS to connect the agent's decision-making with customer back-end systems (CRM, ERP, knowledge bases) as external "tools." - Crafting and iterating advanced LLM prompts (e.g., chain-of-thought, few-shot) to guide conversation, maintain context, and ensure accurate tool use in live voice interactions. - Prompt-engineer TTS components (e.g., ElevenLabs, Azure, Cartesia) to fine-tune tone, pacing, emphasis, and prosody to context and brand. - Conducting A/B testing and performance monitoring on TTS output, ensuring high acoustic quality, latency requirements, and emotional appropriateness. - Acting as the embedded technical expert, working directly with customer engineering and executive teams to map complex business goals to agentic solutions. - Managing end-to-end production deployments with continuous optimization and performance tuning driven by real-world voice traffic data. - Translating field challenges, LLM failure modes, and TTS needs into actionable input for Core Engineering and Product to drive platform innovation. What we’re looking for - Have 3+ years in a technical, customer-facing role (FDE, Solutions Architect, Technical Lead) focused on AI/ML or highly technical SaaS products. - Possess proven hands-on experience designing and deploying LLM solutions using modern agentic frameworks (e.g., LangChain, LlamaIndex, internal tools). - Have deep expertise in voice stacks and TTS integration, using prompt engineering to control prosody, tone, and pacing. - Possess proven ability to write and manage iterative prompts guiding both generative text logic and speech synthesis quality (prosody and emotion). - Have solid software development skills in Python for prototyping, API integration, and production deployment, coupled with familiarity with modern DevOps practices. - Own exceptional ability to distill complex AI and engineering concepts into clear, actionable insights for both technical teams and C-level executives. Salary Range or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step. #LI-Remote

• Assisting new customers with initial setup of their phone system accounts • Providing basic training on Nextiva features, call flow, and devices to customers via the telephone • Evaluating network to confirm compatibility and quality of service • Configuring accounts promptly with accurate attention to detail • Testing of call flow, devices and features to ensure configuration is accurate • Embodying personal ownership and a sense of timeliness on every call or project • Meeting and exceeding a set of daily performance metrics to ensure success

• Form successful relationships with clients throughout your assigned territory, providing technical and business value to Databricks customers in collaboration with Account Executives. • Operate as an expert in big data analytics to excite customers about Databricks. You will develop into a ‘champion’ and trusted advisor on multiple issues of architecture, design, and implementation to lead to the successful adoption of the Databricks Data Intelligence Platform. • Scale best practices in your field and support customers by authoring reference architectures, how-tos, and demo applications, and help build the Databricks community in your region by leading workshops, seminars, and meet-ups. • Grow your knowledge and expertise to the level of a technical and/or industry specialist.