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Nextiva logo
Nextiva

Nextiva describes itself as the fastest-growing privately-held provider of cloud communications, offering tools to help businesses stay in touch with their cust

Onboarding Technician

Location

Ukraine

Posted

87 days ago

Salary

0

Seniority

Senior

English

Job Description

Onboarding Technician

Nextiva

• Assisting new customers with initial setup of their phone system accounts • Providing basic training on Nextiva features, call flow, and devices to customers via the telephone • Evaluating network to confirm compatibility and quality of service • Configuring accounts promptly with accurate attention to detail • Testing of call flow, devices and features to ensure configuration is accurate • Embodying personal ownership and a sense of timeliness on every call or project • Meeting and exceeding a set of daily performance metrics to ensure success

Job Requirements

  • Proficient English (both written and oral)
  • Experience in customer-facing role
  • Strong Problem-solving skills
  • Strong communication skills and attention to detail
  • Strong Active listening skills
  • Excellent time management skills
  • Ability to regularly work a night-shift schedule aligned to U.S. business hours (Mon-Fri between 4:00pm - 3:00am Kyiv time)

Benefits

  • Comprehensive medical coverage, individual limit on exclusions and dental care
  • Life, disability, traumatic injuries and critical diseases insurance
  • PTO for all employees, Paid Sick leave (official document required), paid parental leave and paid holidays
  • Employee Assistance Program and wellness initiatives
  • Access to ongoing learning and development opportunities and career advancement

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