Role Description Cottingham & Butler is seeking a Knowledge Systems Specialist to build, maintain, and enhance our enterprise knowledge base so staff can easily access accurate, organized information—both directly and through AI‑powered tools. This role owns the structure, governance, and day‑to‑day administration of our SharePoint-based knowledge system and partners with Technology teams to integrate knowledge assets into emerging AI solutions. This is a hands-on role suited for someone who loves organizing information, designing intuitive content structures, and exploring how knowledge and AI intersect. - Design and maintain the enterprise knowledge base in SharePoint, including taxonomy, metadata, and navigation. - Establish content governance, including naming conventions, version control, and content lifecycle standards. - Partner with subject matter experts to capture, organize, and maintain knowledge assets. - Create documentation standards and templates to support consistent, high‑quality content. - Monitor usage and feedback to improve content quality and findability. - Integrate SharePoint content with internal and external tools (e.g., AWS) for AI-powered retrieval. - Support configuration and optimization of RAG (Retrieval-Augmented Generation) solutions. - Test and validate AI-generated responses for accuracy and alignment with source content. - Stay current on emerging knowledge management and AI technologies. - Provide training, onboarding, and support for content contributors. - Champion knowledge sharing and drive adoption of knowledge management tools. - Create user guides, FAQs, and self‑service resources. Qualifications - Bachelor’s degree in Information Science, IT, or related field — or equivalent experience. - 2+ years in knowledge management, content management, or information architecture. - Hands-on experience with SharePoint or similar content management platforms. - Strong understanding of taxonomy, metadata, and content organization. - Excellent written communication and documentation skills. - Ability to work effectively with technical and non‑technical stakeholders. Requirements - Experience with AI/ML concepts, especially RAG or knowledge retrieval systems. - Familiarity with AWS (S3, Bedrock) or similar cloud platforms. - Experience creating content governance frameworks. - Background in insurance, financial services, or similar industries. - Familiarity with Microsoft 365 tools beyond SharePoint (Teams, Power Platform). Skills & Competencies - Information architecture - Technical aptitude - Communication and training skills - Attention to detail - Curiosity about AI - Adaptability in a rapidly evolving environment

Role Description The Linux Sys Admin will be responsible for reviewing and assessing the existing tech stack and take ownership alongside the Application Infrastructure Manager of the ongoing design, support and administration of both the application and DB stacks across Production and Non-Production environments. The person will report to the Application Infrastructure Manager within the Technology pillar whilst also partnering with the wider technology team in terms of strategical direction – this person will be proactive, willing to take the initiative and suggest solutions and approaches that will make a real tangible difference to the platform, the team that support it and the wider business as a whole. Responsibilities - Collaboratively work with the application team to meet and exceed application requirements, offering new solutions where appropriate. - Work with the Application Infrastructure Manager to define an effective infrastructure support and maintenance strategy. - Help tune performance and ensure high availability of infrastructure, including Out Of Hours support where necessary. - Design and develop infrastructure monitoring and reporting tools including regular provision of key metrics. - Create tools to help teams make the most out of the available infrastructure. - Work collaboratively across a variety of areas, balancing competing priorities and managing relationships with a range of internal stakeholders to ensure delivery of key priorities. Qualifications - Previous experience of supporting and administering Linux servers in virtualized / Cloud environments, including Oracle DB instances. - In depth knowledge of Linux scripting language. - Knowledge of networking, security, and system architecture. - Hands-on Oracle DBA experience. - Experience installing, configuring, and supporting a wide range of services. - Ability to build and monitor services on production servers, including load balancing. - Strong influencing and collaboration skills developed working in a fast-paced environment. - Strong and independent judgement. - Experience of working in complex, cross-boundary environments. - A broad understanding of Technology (including but not limited to Applications, Development, Testing). - Excellent stakeholder communication skills, including non-technical stakeholders. - Excellent experience of working in partnership at all levels of an organisation. Technical Stack - Required: - RHEL 8.x - Oracle 19c - Microsoft Azure - Exposure to: - UNIX - Microfocus COBOL - .NET / C# - Python - Terraform (CI/CD)

CTG is seeking an experienced Epic Willow Analyst. Location: Remote Duration: 12 months We are seeking an experienced Epic Willow Analyst to support a new Epic implementation focused on ambulatory pharmacy services. This role will lead the design, build, testing, and activation of outpatient pharmacy workflows within Epic Willow Ambulatory. The analyst will partner with pharmacy leadership, ambulatory providers, nursing, revenue cycle, and IT stakeholders to ensure safe, efficient, and compliant outpatient medication workflows during implementation and go-live. Key Responsibilities: Implementation & Build - Lead configuration and build within Epic Willow Ambulatory for a net-new implementation. - Design outpatient dispensing workflows, refill protocols, and medication work queues. - Build medication records, pharmacy product records, NDC mapping, and formulary structures. - Configure routing rules for e-prescribing, prior authorizations, specialty pharmacy, and retail pharmacy workflows. - Support integration with provider ordering workflows and downstream systems. E-Prescribing & Regulatory Compliance - Configure and optimize electronic prescribing workflows, including controlled substances (EPCS). - Support state PDMP integration and regulatory requirements. - Ensure compliance with DEA, state board of pharmacy, and other regulatory standards. - Build and support real-time prescription benefit (RTPB) and prior authorization integrations where applicable. Revenue Cycle & Specialty Integration - Collaborate with revenue cycle teams to support billing configurations and pharmacy claims workflows. - Support 340B program configuration (if applicable). - Assist with specialty pharmacy workflows, refill management, and adherence programs. - Validate medication pricing and reimbursement setup. Interfaces & Integration - Partner with interface teams to support integrations with third-party pharmacy systems, wholesalers, and clearinghouses. - Support SureScripts connectivity and troubleshoot transmission errors. - Collaborate with ambulatory and clinical application teams to ensure end-to-end workflow integrity. Testing & Go-Live Support - Develop and execute build validation and integrated testing scripts. - Support user acceptance testing (UAT). - Participate in cutover planning and go-live activation. - Provide at-the-elbow support during implementation and stabilization. Documentation & Governance - Maintain detailed build documentation and configuration records. - Participate in medication governance and formulary review committees. - Support training material development and knowledge transfer. Background in settings that prioritize behavioral health as a core component of patient care is strongly preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at anisha.muralidhar@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $140,000 to $155,000 annually. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

CTG is steeking talented Epic Willow professionals for a variety of exciting build and support roles. Epic Willow Analyst Roles (2 Openings) - Remote - Role 1: 14‑month duration with travel to California 3 days per month - Role 2: 3‑month duration with no travel required - Seeking experienced Epic Willow Analysts to support a new Epic implementation focused on ambulatory pharmacy services - Responsibilities include leading the design, build, testing, and activation of outpatient pharmacy workflows within Epic Willow Ambulatory - Background in care settings where behavioral health is a key component of patient care is strongly preferred Willow Pharmacy Support & Clinical Roles (5 Openings) - 2 Willow Pharmacy Technicians - Both Willow - supporting key pharmacy workflows including Med Orders/Willow Order Sets, OPAs, ePCS, BD Pyxis, Medline, Baxter, and Surescripts (including provider provisioning). - One with Medi-Span is a plus - 2 Willow PharmD - Both Willow - supporting key pharmacy workflows including Med Orders/Willow Order Sets, OPAs, ePCS, BD Pyxis, Medline, Baxter, and Surescripts (including provider provisioning). - One with Medi-Span - One Local to SD - 1 PharmD – Beacon oncology therapy plans About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.