Cottingham & Butler

Role Description Do you have a passion for wellness and for coaching people to drive change in their behavior? We will be adding a seasonal health coach to our telephonic health coaching team! This position is expected to last from the end of August through December. Our coaches help impact positive change in lifestyle decisions by helping individuals set and achieve goals that target: - Fitness - Nutrition - Weight - Stress - Health - Management of life issues The coaching is a telephonic and e-coaching intervention program driven by comprehensive Health Risk Assessment results. Our health professionals review the participant’s report and work with the individual telephonically to help him or her set personal goals and establish strategies to succeed in accomplishing these goals. Company Description Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by: - Providing onsite biometric screenings - Engaging participants through technology and programming - Educating the participant with risk-specific targeted communications - Supporting positive behavior change through our Health Coaching and Condition Management programs Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Role Description Do you have a passion for wellness and for coaching people to drive change in their behavior? We will be adding a bilingual seasonal health coach to our telephonic health coaching team! This position is expected to last from the end of August through December. Our coaches help impact positive change in lifestyle decisions by helping individuals set and achieve goals that target: - Fitness - Nutrition - Weight - Stress - Health - Management of life issues The coaching is a telephonic and e-coaching intervention program driven by comprehensive Health Risk Assessment results. Our health professionals review the participant’s report and work with the individual telephonically to help him or her set personal goals and establish strategies to succeed in accomplishing these goals. Qualifications - Bilingual in English and Spanish - Experience in health coaching or related field - Strong communication skills - Ability to work independently and as part of a team Requirements - Availability from the end of August through December - Ability to conduct coaching sessions via phone and e-coaching platforms - Knowledge of health and wellness principles Benefits - Flexible work location (open to remote) - Opportunity to make a positive impact on individuals' health - Engagement with a supportive team Company Description Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs while increasing employee engagement and productivity. This is accomplished by: - Providing onsite biometric screenings - Engaging participants through technology and programming - Educating participants with risk-specific targeted communications - Supporting positive behavior change through our Health Coaching and Condition Management programs Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Role Description We are seeking a compassionate and detail-oriented Bilingual RN Case Manager to join our team. This role is responsible for delivering comprehensive case management services across the continuum of care. The RN Case Manager will assess, plan, implement, coordinate, monitor, and evaluate care for assigned consumers, ensuring quality outcomes and cost-effective treatment. This role is based in our Dubuque office and is also available remotely. - Provide telephonic case management and utilization review for assigned consumers. - Develop, implement, and monitor individualized care plans to ensure quality and cost-effective outcomes. - Collaborate with healthcare providers, payors, and internal teams to coordinate care. - Serve as a liaison between consumers and benefit administrators, ensuring clear communication and support. - Track and report case outcomes, including cost savings and quality improvements. Qualifications - Bilingual: the ability to speak Spanish. - Education: RN licensure in the State of Iowa required. BSN or higher preferred. - Experience: Minimum 2 years of clinical practice. Case management or utilization review experience strongly preferred. - Skills: Strong communication, problem-solving, and computer skills. Ability to work independently. Benefits - Most benefits start day 1 - Medical, Dental, Vision Insurance - Flex Spending or HSA - 401(k) with company match - Profit-Sharing/Defined Contribution (1-year waiting period) - PTO/Paid Holidays - Company-paid ST and LT Disability - Maternity Leave/Parental Leave - Subsidized Parking - Company-paid Term Life/Accidental Death Insurance Company Description At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in. As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

• Deliver exceptional service to clients, including prompt responses to inquiries, analysis of plan performance, regular review sessions, and implementation of innovative strategies as appropriate. • Facilitate the renewal process for various coverage types, ensuring all associated reporting is completed and delivered to relevant parties at least 90+ days prior to client renewal. • Act as the central gatekeeper for all information pertaining to client renewals or mid-year changes, distributing collected information to relevant departments (e.g., Accounting, Admin staff, Stop Loss, Customer Service) and addressing any additional information needs. • Lead virtual and in-person meetings with clients and/or brokers to provide Open Enrollment support and collaborative renewal discussions.

• Investigating, evaluating, negotiating, and settling workers compensation claims on behalf of our clients. • Communicating with a wide variety of individuals, to include CEO's, claimants, providers offices, and attorneys. • Handling claims in multiple jurisdictions is vital for success in this role.

• Answer customer inquiries on benefits plans • Process Medical/Dental Claims • Ability to learn/retain large amounts of technical information • Navigate multiple record keeping systems

• Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal • Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes • Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements • Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes • Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies • Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting • Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance • Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities

Role Description We are looking for our next Auto Liability Claims Adjuster Trainer! In this role, you will lead and support training initiatives within the CBCS Auto/Liability division. You will prepare new and current employees for success by coordinating training plans, delivering instruction, evaluating progress, and identifying ongoing development needs. This position requires strong technical knowledge, communication skills, and judgment, along with the ability to partner closely with leadership to ensure training is structured, effective, and aligned with operational expectations. - Train new adjusters (in office & remote staff) to build role-specific knowledge and proficiency - Review trainee work to assess accuracy, communication quality, and progress - Develop training plans, assessment tools, and learning goals to measure performance and retention - Coordinate and deliver training sessions, including presentations and refreshers - Create and maintain training materials, resources, and content for consistent team learning - Partner with management to evaluate performance and recommend development needs - Serve as a subject matter resource for systems, workflows, and department processes - Support ongoing training for existing employees and contribute to additional projects as needed Qualifications - Experience delivering or managing training in claims, liability, or adjuster-focused environments - Strong communication skills across one-on-one, group, and presentation settings - Knowledge of policies, procedures, and coverage lines within claims operations - Ability to assess performance, adapt training approaches, and support varied learning styles - A collaborative, service-oriented mindset with strong relationship-building skills Requirements - Bachelor’s degree or equivalent experience - 5+ years of industry experience, including bodily injury and property damage claims - 1+ years of experience as a claims trainer/mentor - Current state-issued insurance adjuster licenses - Proficiency in Excel and strong written/verbal communication skills - Ability to evaluate work, organize training plans, and ensure consistency Benefits - A role focused on training excellence and employee development within Auto/Liability - Opportunity to impact onboarding, technical training, and ongoing development strategies - Cross-functional collaboration with leadership and team members - A visible role where your expertise directly influences team performance and outcomes

Role Description Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions. In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs. We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as: - Receptionist - Scheduler - Insurance verification - Medical environment Additionally, strong customer service skills are essential for those looking to make a meaningful impact. Schedule: The standard work week for this position will be Monday through Friday, 8-5pm. Qualifications - Experience in customer service roles - Strong communication skills - Ability to guide individuals through benefit questions Requirements - Experience as a receptionist, scheduler, insurance verification, or within a medical environment - Confidence in delivering a high-touch, supportive level of service Benefits - Most benefits start day 1 - Medical, Dental, Vision Insurance - Flex Spending or HSA - 401(k) with company match - Profit-Sharing/Defined Contribution (1-year waiting period) - PTO/Paid Holidays - Company-paid ST and LT Disability - Maternity Leave/Parental Leave - Subsidized Parking - Company-paid Term Life/Accidental Death Insurance Company Description Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by: - Providing onsite biometric screenings - Engaging participants through technology and programming - Educating the participant with risk-specific targeted communications - Supporting positive behavior change through our Health Coaching and Condition Management programs Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Role Description We are looking to add an experienced Claims Supervisor to our team. As a Claims Supervisor, you will be responsible for: - Management: supervising a team of Auto/Liability Adjusters, coordinating their training and development, and ensuring they develop to their fullest capabilities and provide the same high level of service. - Compliance: ensuring that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed. - Claims: investigating, taking statements, estimating damages, determining liability, denying claims, subrogation, litigation, etc. Qualifications - 3+ years of commercial auto liability adjusting experience - 1-5 years of management experience Benefits - Salary – Flexible based on your experience level. - Most Benefits start Day 1 - Medical, Dental, Vision Insurance - Flex Spending or HSA - 401(k) with company match - Profit-Sharing/ Defined Contribution (1-year waiting period) - PTO/ Paid Holidays - Company-paid ST and LT Disability - Maternity Leave/ Parental Leave - Company-paid Term Life/ Accidental Death Insurance Company Description At Cottingham & Butler, we sell a promise to help our clients through life's toughest moments. To ensure we keep that promise, we hold ourselves to a set of principles that we believe position our clients and our company for long-term success. Our Guiding Principles are not just words on paper, they are a promise we make to ourselves and our clients. - We hire and develop amazing people that have an insatiable desire to succeed, are committed to learning, and thrive on challenges. - We pride ourselves on serving our clients' best interests through quality service, innovative solutions, and constantly evaluating our performance. - We have embraced and are guided by the theme of "better every day," constantly pushing ourselves to be better than yesterday. - We are optimistic about the future and have incredibly high expectations for our people and our performance. - Our growth is fueled by becoming better, not bigger – growth funds investments in new resources to better serve our clients and provide the career opportunities our employees want and deserve.