Cottingham & Butler

Role Description Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions. In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs. We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as: - Receptionist - Scheduler - Insurance verification - Medical environment Additionally, strong customer service skills are essential for those looking to make a meaningful impact. Schedule: The standard work week for this position will be Monday through Friday, 8-5pm. Qualifications - Experience in customer service roles - Strong communication skills - Ability to guide individuals through benefit questions Requirements - Experience as a receptionist, scheduler, insurance verification, or within a medical environment - Confidence in delivering a high-touch, supportive level of service Benefits - Most benefits start day 1 - Medical, Dental, Vision Insurance - Flex Spending or HSA - 401(k) with company match - Profit-Sharing/Defined Contribution (1-year waiting period) - PTO/Paid Holidays - Company-paid ST and LT Disability - Maternity Leave/Parental Leave - Subsidized Parking - Company-paid Term Life/Accidental Death Insurance Company Description Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by: - Providing onsite biometric screenings - Engaging participants through technology and programming - Educating the participant with risk-specific targeted communications - Supporting positive behavior change through our Health Coaching and Condition Management programs Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Role Description We are looking to add an experienced Claims Supervisor to our team. As a Claims Supervisor, you will be responsible for: - Management: supervising a team of Auto/Liability Adjusters, coordinating their training and development, and ensuring they develop to their fullest capabilities and provide the same high level of service. - Compliance: ensuring that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed. - Claims: investigating, taking statements, estimating damages, determining liability, denying claims, subrogation, litigation, etc. Qualifications - 3+ years of commercial auto liability adjusting experience - 1-5 years of management experience Benefits - Salary – Flexible based on your experience level. - Most Benefits start Day 1 - Medical, Dental, Vision Insurance - Flex Spending or HSA - 401(k) with company match - Profit-Sharing/ Defined Contribution (1-year waiting period) - PTO/ Paid Holidays - Company-paid ST and LT Disability - Maternity Leave/ Parental Leave - Company-paid Term Life/ Accidental Death Insurance Company Description At Cottingham & Butler, we sell a promise to help our clients through life's toughest moments. To ensure we keep that promise, we hold ourselves to a set of principles that we believe position our clients and our company for long-term success. Our Guiding Principles are not just words on paper, they are a promise we make to ourselves and our clients. - We hire and develop amazing people that have an insatiable desire to succeed, are committed to learning, and thrive on challenges. - We pride ourselves on serving our clients' best interests through quality service, innovative solutions, and constantly evaluating our performance. - We have embraced and are guided by the theme of "better every day," constantly pushing ourselves to be better than yesterday. - We are optimistic about the future and have incredibly high expectations for our people and our performance. - Our growth is fueled by becoming better, not bigger – growth funds investments in new resources to better serve our clients and provide the career opportunities our employees want and deserve.

• Work in a fast-paced and exciting position with NO commute. • Handle auto liability claims (experience with bodily Injury claims required). • Provide office equipment and IT support. • Receive training and support from the home office. • Stay in claims and continue to grow in your career.

• Investigating, evaluating, negotiating, and settling workers compensation claims on behalf of clients. • Communicating with a wide variety of individuals, including CEO's, claimants, providers offices, and attorneys. • Handling claims in multiple jurisdictions.

• Investigating, evaluating, negotiating, and settling workers compensation claims on behalf of clients. • Communicating with a wide variety of individuals, including CEOs, claimants, provider offices, and attorneys. • Handling claims in multiple jurisdictions for successful outcomes.

• Investigating, evaluating, negotiating, and settling workers compensation claims on behalf of clients. • Communicating with a wide variety of individuals, including CEOs, claimants, providers offices, and attorneys. • Handling claims in multiple jurisdictions.

• Investigating, evaluating, negotiating, and settling workers compensation claims on behalf of clients. • Communicating with a wide variety of individuals, including CEO's, claimants, providers offices, and attorneys. • Handling claims in multiple jurisdictions is vital for success in this role.

RN Case Manager Location: Onsite in Dubuque, IA. Also accepting remote applicants. We are seeking a compassionate and detail-oriented RN Case Manager to join our team. This role is responsible for delivering comprehensive case management services across the continuum of care. The RN Case Manager will assess, plan, implement, coordinate, monitor, and evaluate care for assigned consumers, ensuring quality outcomes and cost-effective treatment. This role is based in our Dubuque office and is also available remotely. Key Responsibilities: - Provide telephonic case management and utilization review for assigned consumers. - Develop, implement, and monitor individualized care plans to ensure quality and cost-effective outcomes. - Collaborate with healthcare providers, payors, and internal teams to coordinate care. - Serve as a liaison between consumers and benefit administrators, ensuring clear communication and support. - Track and report case outcomes, including cost savings and quality improvements. Qualifications: - Bilingual: the ability to speak Spanish is strongly preferred. - Education: RN licensure in the State of Iowa required. BSN or higher preferred. - Experience: Minimum 2 years of clinical practice. Case management or utilization review experience strongly preferred. - Skills: Strong communication, problem-solving, and computer skills. Ability to work independently. Full-Time Benefits - Most benefits start day 1 - Medical, Dental, Vision Insurance - Flex Spending or HSA - 401(k) with company match - Profit-Sharing/Defined Contribution (1-year waiting period) - PTO/Paid Holidays - Company-paid ST and LT Disability - Maternity Leave/Parental Leave - Subsidized Parking - Company-paid Term Life/Accidental Death Insurance About Cottingham & Butler: At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in. As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Utilization Management Assistant Location: Onsite in Dubuque, IA. Also accepting remote applicants. Are you passionate about patient care and thrive in a fast-paced, professional environment? We are seeking a dedicated Utilization Management Assistant to join our healthcare team. We are looking for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, LPN, CNA, Medical Assistants, or individuals with a background in customer service who are looking to make a meaningful impact behind the scenes. If you are looking to get into a professional office setting with daytime office hours and weekends/holidays off, this is the role for you! The Utilization Management Assistant answers first level calls in Utilization Review for our Health & Wellness participants. They will evaluate certification requests by reviewing the group specific requirements and will also triage the call to determine if a Utilization Review Nurse is needed to complete the call. You will be responsible for reviewing medical records, coordinating with healthcare providers, and ensuring that patients receive appropriate, cost-effective care in accordance with clinical guidelines and insurance requirements. Preferred Skills - Communication - Strong interpersonal skills to be able to connect with patients, doctors, internal team members, and providers - Customer Service - Friendly demeanor and understanding to be able to relay sensitive information to members - Detail Oriented - Accuracy and attention to detail when reviewing pre-certifications and plans Qualifications: - CNA, LPN, or Medical Assistant preferred - Background in patient health support or care - 1+ years of experience within this field Full-Time Benefits - Most benefits start day 1 - Medical, Dental, Vision Insurance - Flex Spending or HSA - 401(k) with company match - Profit-Sharing/Defined Contribution (1-year waiting period) - PTO/Paid Holidays - Company-paid ST and LT Disability - Maternity Leave/Parental Leave - Subsidized Parking - Company-paid Term Life/Accidental Death Insurance About Cottingham & Butler: At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in. As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

Utilization Management Assistant Location: Onsite in Dubuque, IA. Also accepting remote applicants. Are you passionate about patient care and thrive in a fast-paced, professional environment? We are seeking a dedicated Utilization Management Assistant to join our healthcare team. We are looking for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, LPN, CNA, Medical Assistants, or individuals with a background in customer service who are looking to make a meaningful impact behind the scenes. If you are looking to get into a professional office setting with daytime office hours and weekends/holidays off, this is the role for you! The Utilization Management Assistant answers first level calls in Utilization Review for our Health & Wellness participants. They will evaluate certification requests by reviewing the group specific requirements and will also triage the call to determine if a Utilization Review Nurse is needed to complete the call. You will be responsible for reviewing medical records, coordinating with healthcare providers, and ensuring that patients receive appropriate, cost-effective care in accordance with clinical guidelines and insurance requirements. Preferred Skills - Communication - Strong interpersonal skills to be able to connect with patients, doctors, internal team members, and providers - Customer Service - Friendly demeanor and understanding to be able to relay sensitive information to members - Detail Oriented - Accuracy and attention to detail when reviewing pre-certifications and plans Qualifications: - CNA, LPN, or Medical Assistant preferred - Background in patient health support or care - 1+ years of experience within this field Full-Time Benefits - Most benefits start day 1 - Medical, Dental, Vision Insurance - Flex Spending or HSA - 401(k) with company match - Profit-Sharing/Defined Contribution (1-year waiting period) - PTO/Paid Holidays - Company-paid ST and LT Disability - Maternity Leave/Parental Leave - Subsidized Parking - Company-paid Term Life/Accidental Death Insurance About Cottingham & Butler: At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in. As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook