Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Discover Impactful Work: Join our team as a Senior Client Services Project Manager where you'll lead complex, high-impact projects that enable our customers to make breakthrough scientific discoveries. You'll serve as a trusted advisor managing end-to-end project delivery while building strong client relationships across our organization. This role combines leadership, technical expertise, and operational excellence to ensure successful implementation of our scientific solutions. Location This is a remote role based in the United States or Canada. A Day in the Life - Lead end-to-end delivery of complex, enterprise-level client services projects - Drive project planning, resource allocation, timelines, and execution - Manage project financials, including budgeting, forecasting, and cost tracking - Identify and mitigate risks while ensuring high-quality delivery - Collaborate with cross-functional teams to implement scientific and technical solutions - Support continuous improvement initiatives and contribute to project management best practices - Mentor and support team members to drive operational excellence Keys to Success Education - Bachelor’s degree in IT, Engineering, Life Sciences, or related discipline with 8+ years of experience in project management in life sciences, pharmaceutical, or related industries or Advanced degree with 6+ years of experience - Project Management Professional (PMP) certification or equivalent highly desirable Experience - Demonstrated experience managing complex, large-scale enterprise projects from inception through delivery - Advanced technical expertise in scientific software implementation, validation, and quality management systems - Demonstrated ability to manage client relationships across multiple organizational levels - Experience driving process improvements and supporting team development Knowledge, Skills, Abilities - Strong financial acumen (budgeting, forecasting, cost tracking, and revenue tracking) - Advanced understanding of project management tools, methodologies, and best practices - Strong analytical, problem-solving, and decision-making skills - Excellent communication and stakeholder management skills - Proficiency in MS Office and enterprise/project management systems - Ability to work independently while collaborating effectively across teams - Ability to travel up to 30% - Additional language skills are a plus US Eligibility Requirements: - Must be legally authorized to work in the United States without sponsorship now or in the future - Must be able to pass a comprehensive background check and drug screen Canada Eligibility Requirements: - Must be eligible to work in Canada without restrictions - Must be able to pass a comprehensive background check Compensation The salary range estimated for this position based in Michigan is $84,400.00–$140,000.00.

• Manage localization projects from quotation through delivery, ensuring deadlines, budgets, and quality standards are met • Act as the primary point of contact for clients, addressing requests, questions, and issues in a timely and professional manner • Coordinate cross-functional teams including Language Delivery, Technical Services, QA, and Supply Chain to ensure smooth project execution • Prepare and update project quotes, schedules, budgets, and workflows based on project requirements • Identify and manage production risks, implementing mitigation actions when necessary • Monitor project progress and provide status updates, reporting, and post-mortem analysis to improve future processes • Ensure compliance with internal procedures, ISO requirements, and quality standards • Manage administrative project tasks such as project closure, translation memory updates, and documentation maintenance • Oversee resource coordination, ensuring vendors and internal teams have the necessary tools, instructions, and information • Support account development by identifying opportunities to improve efficiency, quality, and client satisfaction • Collaborate with internal teams and stakeholders to improve workflows, processes, and project performance • Provide guidance or task allocation to junior team members when required

Role Description This position is primarily responsible for providing assistance to special projects that requires outstanding organizational skills, keen attention to details, knowledge in various ERP systems and passion to work in a dynamic team. What You Will Do - Consolidate data map into one project template (mostly data entry) - Client account setup - Project tracking setup - Update ticketing system for request completion - Consolidate final reports for uploading in various ERP systems - Identify compliance and primary contacts and set them correctly in various ERP systems - Validate client’s certification on website listing - Notify account owner when clients are added to regulator’s certification list - Verify and validate customer’s information for offboarding - Removal of client’s information from ERP systems - Deactivate client’s account as needed - Update requesters on task completion - Design and set up customer cookie consent banners and translations - Append Sales prospect and existing account contacts - Audit and consolidate appropriate certification documentations - Track current customer participation status in various privacy regulations - Validate Trademark violation tickets - Validate GPS upsell cases - Assists in client report requests - Assists with other projects and initiatives as required to meet/exceed TRUSTe’s business objectives Qualifications - BS/BA preferred - 1+ years related work experience (or equivalent) - Excellent facility in the English language, both oral and written - Experience in B2B account management, client services or comparable role - Keen attention to details & ability to work through complex problems using creative solutions - Good project management skills - Ability to distill complex issues into easy to understand recommendations that can be conveyed in writing & verbally - Highly motivated and self-directed - Knowledge of MS Office applications, especially Excel - Basic familiarity with Internet technologies (HTML, FTP, cookies, web beacons, etc.) Requirements - Functional work experience in privacy management systems (preferred but not required) - Understanding of data privacy management practices (preferred but not required) - Knowledge in various ERP systems (Netsuite, Jira, Salesforce, etc.) (preferred but not required) Benefits - Competitive compensation - Health, Vision and Dental Care - PTO Program - Computer + Welcome Package - Work from Home as choice - Continuing Education Program - Opportunities to participate in philanthropic activities - Opportunities to participate in health-focused activities - mindfulness, wellness, activity lifestyle - Php 20,000 employee referral program

The Implementation Project Manager is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a company’s customer are well-managed. The Implementation Project Manager I will be self-motivated and highly organized. • Responsible for requirements gathering & defining project scope and objectives • Manage all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services • Conduct regular project meetings and is responsible for project tracking and analysis • Set deadlines, assigns responsibilities, and monitors and summarizes progress of project • Responsible for design of telephone, voicemail, and call flows as well as provisioning client services within the internal • Company's provisioning system • Responsible for managing equipment procurement and provisioning • Responsible for coordinating the ordering and delivering of SIP Trunks and DIDs • Responsible for the project’s commitment to quality • Maintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization • Must be courteous and polite in written and oral communication, and be able to get ideas across in a non-confrontational manner in one-to-one situations, small groups, and before large audiences • Perform a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected • Any other duties as assigned by management