TrustArc

• Unearth new business opportunities and oversee the entire sales cycle • Analyze and fully understand customers’ business and privacy requirements • Utilize outcome-based and consultative sales approaches when engaging with prospects • Possess a deep knowledge and thorough understanding of all TrustArc solutions & their business advantages • Responsible for forecasting and activity updates in Salesforce • Consistently meet and exceed monthly, quarterly, and annual revenue objectives

• Deliver high-quality, differentiated messaging that clearly communicates the value of new and existing TrustArc capabilities. • Translate complex technical concepts into compelling, solution-oriented narratives that resonate with diverse audiences. • Build, deliver, and lead impactful GTM and sales enablement tools, resources, and training. • Lead end-to-end product launches, from strategy to execution, ensuring alignment across Product, Sales, Support, and Customer Success. • Partner cross-functionally to identify potential release blockers, streamline upgrade paths, and communicate changes effectively to customers. • Create content that fuels demand generation, including landing pages, email campaigns, blogs, and social media, and continuously optimize through A/B testing and performance insights. • Develop demo videos and multimedia assets, collaborating with internal and external partners throughout the creative process. • Conduct deep market and competitive research to deliver actionable insights and enable data-driven decision-making.

• Unearth new business opportunities and oversee the entire sales cycle • Analyze and fully understand customers’ business and privacy requirements • Utilize outcome-based and consultative sales approaches when engaging with prospects • Possess a deep knowledge and thorough understanding of all TrustArc solutions & their business advantages • Responsible for forecasting and activity updates in Salesforce • Consistently meet and exceed monthly, quarterly, and annual revenue objectives

Role Description This position is primarily responsible for providing assistance to special projects that requires outstanding organizational skills, keen attention to details, knowledge in various ERP systems and passion to work in a dynamic team. What You Will Do - Consolidate data map into one project template (mostly data entry) - Client account setup - Project tracking setup - Update ticketing system for request completion - Consolidate final reports for uploading in various ERP systems - Identify compliance and primary contacts and set them correctly in various ERP systems - Validate client’s certification on website listing - Notify account owner when clients are added to regulator’s certification list - Verify and validate customer’s information for offboarding - Removal of client’s information from ERP systems - Deactivate client’s account as needed - Update requesters on task completion - Design and set up customer cookie consent banners and translations - Append Sales prospect and existing account contacts - Audit and consolidate appropriate certification documentations - Track current customer participation status in various privacy regulations - Validate Trademark violation tickets - Validate GPS upsell cases - Assists in client report requests - Assists with other projects and initiatives as required to meet/exceed TRUSTe’s business objectives Qualifications - BS/BA preferred - 1+ years related work experience (or equivalent) - Excellent facility in the English language, both oral and written - Experience in B2B account management, client services or comparable role - Keen attention to details & ability to work through complex problems using creative solutions - Good project management skills - Ability to distill complex issues into easy to understand recommendations that can be conveyed in writing & verbally - Highly motivated and self-directed - Knowledge of MS Office applications, especially Excel - Basic familiarity with Internet technologies (HTML, FTP, cookies, web beacons, etc.) Requirements - Functional work experience in privacy management systems (preferred but not required) - Understanding of data privacy management practices (preferred but not required) - Knowledge in various ERP systems (Netsuite, Jira, Salesforce, etc.) (preferred but not required) Benefits - Competitive compensation - Health, Vision and Dental Care - PTO Program - Computer + Welcome Package - Work from Home as choice - Continuing Education Program - Opportunities to participate in philanthropic activities - Opportunities to participate in health-focused activities - mindfulness, wellness, activity lifestyle - Php 20,000 employee referral program

• Design, develop, and maintain automated test cases for new features and projects • Use automation tools and testing frameworks to identify, reproduce, and report defects promptly, helping ensure release quality and stability • Review existing test cases and automation coverage to identify gaps and improvement opportunities • Troubleshoot and resolve issues within automation scripts and frameworks • Maintain and enhance automation frameworks, execution environments, and test infrastructure • Improve automation reliability, performance, and flexibility • Support CI/CD processes by creating or maintaining basic pipelines and updating configuration files (e.g., YAML, XML) for automation workflows • Collaborate closely with developers and QA team members to ensure product quality throughout the development lifecycle • Provide guidance or mentorship to junior QA engineers when needed

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Customer Success & Implementation Manager at TrustArc, you will play a crucial role in both leading complex customer implementations and nurturing long-term relationships. A TrustArc CSI: - Guides customers through the successful deployment, scaling, and optimization of the applications within the TrustArc Data Privacy Management Platform. - Is AI-curious - have you created anything? I’d love to learn more about what you’ve been working on, how and why. - Serves as a key post-implementation partner, proactively driving customer satisfaction, assisting in identifying expansion opportunities, and providing strategic product feedback. - Is a self-starter who excels in high-paced environments and thrives in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. - Is a master collaborator - you will partner with our Go-To-Market, Product Management, Engineering, and Technical Support teams and are the primary point of contact for implementation projects and ongoing Customer Success while acting as a trusted advisor for our clients. - Bi-lingual is a major plus (Spanish). This role requires strong problem-solving skills, time and project management skills, knowledge of privacy principles (CIPM certification is ideal), and the ability to interpret how regulatory trends may impact client operations. In addition, you may help train new team members and manage internal initiatives. As an escalation point for complex client issues, your problem-solving skills and customer advocacy will be critical in shaping both customer success and the future of the TrustArc platform. What You'll Do - Lead complex, multi-application implementations, ensuring successful project execution, on-time delivery, and customer satisfaction. - Manage implementation plans and coordinate cross-functional stakeholders. - Build and sustain strong relationships with clients, acting as a strategic advisor by understanding their business objectives, privacy challenges, and long-term goals. - Provide practical guidance on operationalizing processes, data flows, and regulatory impacts, and lead trainings to optimize the platform for client use cases. - Manage implementations ensuring the platform aligns with customer-specific requirements. - Partner with Product Management and Engineering teams to translate customer feedback into actionable insights for product enhancements, driving continuous improvement and innovation. - Monitor platform usage, analyze trends, and identify growth opportunities. - Collaborate with Sales on upsell strategies and expansion opportunities within existing accounts. - Support colleagues on complex customer calls and provide thought leadership within the Customer Success team. - Represent TrustArc at key industry events, including privacy conferences, to strengthen customer relationships and gather market insights. Key Metrics & Outcomes - Successful on-time delivery of full lifecycle implementations. - High customer satisfaction and retention, evidenced by customer NPS and churn reduction. - Expanded customer usage and adoption, leading to increased upsell and cross-sell opportunities. - Effective internal collaboration resulting in meaningful product enhancements based on customer feedback. What You'll Bring - 3+ years of experience delivering enterprise SaaS solutions, with a minimum of 2 completed full lifecycle implementations. - Strong understanding of privacy regulations and operationalization (CIPM certification preferred). - Experience in data analysis, report creation, process flow design, and platform configuration. - Ability to independently manage multiple projects, prioritize tasks, and deliver solutions that meet or exceed expectations. - Strong verbal and written communication skills, with a proven ability to deliver workshops and presentations to diverse audiences. - Demonstrated ability to work cross-functionally and influence internal stakeholders to advocate for customer needs. - Proven success in building long-term customer relationships, with a focus on fostering trust, loyalty, and customer success. - Minimum of 2 years in an Implementation & Customer Success Manager role within an enterprise environment, with experience managing and mentoring team members. - This role will primarily serve East Coast and EU clients. - This role is ideal for a privacy-savvy professional with a passion for delivering outstanding customer experiences, driving strategic growth, and influencing product development within a dynamic SaaS company. What We Offer - Health, Vision, and Dental Care (also available for partner). - Endless PTO Program. - 100% Work from Home. - Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle. - $2,500 active employee referral program. - Compensation: up to CA$ 130,000 CAD per year. - Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

• Content Strategy: Lead the development and execution of a content strategy aligned to revenue goals and priority ICPs. Own and manage the cross-channel editorial calendar to ensure consistency and impact, while aligning major content initiatives to product launches, regulatory developments, and key market moments. • Demand Generation Support: Partner with internal stakeholders and external resources to create high-performing demand assets, including blogs, eBooks, guides, and landing pages. Ensure all content is optimized for both paid distribution and organic discovery to maximize reach, engagement, and lead conversion. • Thought Leadership: Elevate TrustArc executives as credible industry voices by developing strong POV content focused on privacy, AI governance, and regulatory change. Build a consistent thought leadership presence that supports brand authority and drives strategic conversations in the market. • SEO & Performance: Own the SEO-driven content roadmap and continuously optimize website content for both search visibility and conversion performance. Track engagement and pipeline impact, using performance insights to refine strategy and improve ROI. • Collaboration: Work closely with Product Marketing to ensure alignment on messaging and positioning, and manage external writers or agencies as needed to scale content production effectively.

• Manage and provide Tier 1 technical support for TrustArc Cookie Consent Manager solution • Answer all inbound client inquiries via Zendesk with courtesy and professionalism and quickly resolve issues for our customers • Understand customer needs and translate this need into strategic solutions and recommendations • Provide technical assistance and troubleshooting to clients during implementation and deployment of the TrustArc technology products • Identify opportunities to help expand customer adoption of TrustArc products • Maintain organized documentation of projects and tasks with established projected completion dates and monitor the timeline of requested tasks and manage client expectations • Utilize various client-based tools and applications for customer management and servicing • Actively contribute to the development and documentation of the product and enforcement of processes and policies • Work and partner with others within a team-based environment • Transfer/escalate customers to appropriate departments when required • Explore feature requests that are unclear until the point you have reached a full understanding of what the customer is asking for and why

• Develop new certification programs in alignment with the Assurance roadmap. • Research global privacy laws, regulations, and industry frameworks to inform program requirements. • Draft program criteria, assessment requirements, and customer delivery modules. • Track regulatory and enforcement developments against relevant laws and frameworks (e.g., GDPR, CCPA) and assess program impact. • Recommend and document program updates, including version control and change history. • Communicate program updates and regulatory changes to Assurance team members. • Serve as a subject matter liaison for program requirements and updates. • Create and deliver internal training on program requirements and interpretations. • Support knowledge management initiatives across the Assurance team. • Partner with Product and Engineering to implement program requirements. • Contribute to process improvements that enhance program efficiency and scalability.