• Analyze healthcare program performance to assess effectiveness, efficiency, quality, and impact on Veteran outcomes. • Apply qualitative and quantitative methods to evaluate program operations, implementation, and results. • Identify trends, risks, gaps, and opportunities for improvement across healthcare programs and services. • Develop and analyze performance metrics, dashboards, and reports to support program monitoring and evaluation. • Synthesize complex data into clear, actionable findings for leadership and stakeholder audiences. • Support development of recommendations to improve program outcomes, service delivery, and operational efficiency. • Support strategic planning initiatives through data-driven analysis and evidence-based insights. • Assess alignment of programs with VHA policies, regulations, and strategic priorities. • Contribute to program reviews, studies, and analyses requested by VHA leadership or program offices. • Collaborate with clinical, operational, and policy stakeholders to understand program objectives and evaluation needs. • Support cross-functional teams by translating analytical findings into practical recommendations. • Participate in meetings, briefings, and working groups to communicate findings and support informed decision-making. • Ensure analytical methods and deliverables meet federal standards for accuracy, transparency, and reliability. • Support documentation and knowledge management to promote consistency and repeatability of analyses. • Adhere to VA information security, privacy, and data governance requirements.

• Responsible for project management oversight of the EV Charging program. • Oversee implementation and pre-construction activities for charger deployment nationwide. • Responsible for business unit oversight for Vendor Owned Vendor Operated/Charging as a service (Chaas) projects. • Collect program requirements from Product Operations and cross-functional client teams. • Oversee due diligence efforts including site visits and site selection. • Build trusted relationships across the business and act as a liaison.

• Lead cross-functional and technical delivery of all company-wide hardware and software product development initiatives from early concepts to product launch. • Develop and lead a team of program managers to ensure on-time delivery of large-scale projects. • Perform cost estimates, budget control, and critical path scheduling. • Identify and provide potential resolutions to problems, project changes, and resource constraints, escalating to senior management as necessary. • Partner with all stakeholders to ensure seamless cross-functional execution. • Drive internal and external process improvements across the team. • Influence peers and managers to build consensus while dealing with ambiguity. • Partner with the COO to develop a cohesive partnership strategy related to JDM partners, development partners, and manufacturing suppliers. • Develop an end-to-end cost optimization strategy for supply sourcing. • Ensure alignment with all members of the product development process, including operations, product development, program management, and engineering. • Communicate planning, project status, issues, and risks to executive teams and lead weekly Product Development Council to maintain clear visibility into product development efforts, test evaluation processes, and roadmap delivery timelines.

• Own end-to-end program management for product and feature launches, including packaging, pricing, outbound messaging, and sales enablement. • Develop and execute partnership strategies to enhance market reach and drive channel integrations.   • Drive post-launch customer value storytelling through qualitative insights, customer references, and case studies.   • Lead GTM reporting activities, including executive readouts, KPI tracking, and transparent communication.  • Identify risks and dependencies, resolving blockers through mitigation planning and timely escalation. • Create artifacts and communication methods for senior leadership and Board of Directors updates.  • Develop and implement best practices to scale GTM program management across products and teams. • Cross-train other program managers to expand and mature GTM program management capabilities.