• Support Salesforce user lifecycle processes, including license allocation, login troubleshooting, deactivations, and ownership reassignment. • Monitor and maintain Salesforce data hygiene, ensuring accuracy, completeness, and compliance with global standards. • Serve as 1st line support for Salesforce users globally, resolving queries and providing guidance on system functionality. • Conduct testing of Change Requests (CRs), enhancements, and new features prior to deployment. • Maintain and publish Chatter updates and release‑based communications to inform users of changes, improvements, and best practices. • Build, maintain, and refine Salesforce reports and dashboards to support Sales, New Business, and management teams. • Produce insight-driven reporting for global stakeholders, highlighting pipeline performance, trends, and risks. • Ensure training materials, process documentation, guides, and video tutorials remain accurate, accessible, and up to date. • Collaborate with cross-functional teams to identify operational issues, propose solutions, and drive process improvements.

• Own the Optimization of the Sales Journey & Titan Productivity: Design and execute a world-class Sales experience that expedites high performance in Titans ranging from entry-level to Senior AEs. • Innovate sales productivity tools (coaching, daily workflows, etc) through AI transformation & adoption. • Measure performance and drive improvement; with our existing tools CRMs, LMS platforms, eLearning software, etc. & beyond. • Driving High-Velocity Performance: Identify performance gaps using data (Close Rate, Cycle Time, ARPU, NPS, product utilization, churn etc.) and deploy targeted interventions—whether 1:1 coaching or systemic program overhauls. • Sales Playbook Architecture: Build, maintain, and evangelize playbooks that codify the "Sales Titan" way, ensuring value-based selling is consistent across the org. • The "Voice of the Seller": Act as the bridge between Product, Marketing, Implementation, and Sales. Ensure GTM strategies & collateral (one-pagers, case studies, competitive intelligence) and product launches are translated into "seller-speak" that resonates with the Trades and our Sellers, including internal comms and change management strategies. • Activate changes in product, process, systems and tools across the function. • The Architect: Orchestrate creation and execution of programs by leveraging resources across the organization, with strong cross-functional partnerships with Leadership, Operations, Product-Marketing, and more. Ability to manage multiple projects concurrently at various stages. • Full-Cycle Career Enablement: Develop "Always-on" learning paths that support the promotion cycle through the department ladder and lattice to other teams.

Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members! The Sales Support Specialist provides operational support to the Sales team and serves as a central bridge between Sales, Client Onboarding, Lab Operations, LIS Support, and Client Support. This role ensures seamless communication, issue resolution, and accurate backend activation of new accounts, while maintaining a high standard of data integrity, system accuracy, and operational readiness across all digital dermatopathology clients. This role directly supports execution and scale in client onboarding and revenue operations. Location: REMOTE Primary Responsibilities - Serve as the primary point of contact for sales team support requests and customer related backend coordination - Coordinate across internal departments to resolve onboarding, operational, and LIS related issues impacting client setup or workflow continuity - Complete account setup activities, validate onboarding forms, and ensure required data is entered accurately into internal systems - Engage with sales to support delivery of onboarding forms, documentation, and client readiness for go live - Maintains internal systems with accurate status tracking and change updates for both active and non active accounts - Submit sales equipment requests and track availability, ensuring readiness for new client go lives - Develop and maintain internal support documentation to reduce repeat inquiries and streamline onboarding - Assist in the design and adoption of process improvements that support scale, speed, and quality in sales operations ​ ​ Qualifications - Strong organizational skills and ability to manage multiple priorities in a fast pace scaling environment - Experience supporting cross functional healthcare or diagnostic teams preferred - CRM proficiency and comfort navigating digital systems and operational workflows - Detail oriented mindset with a bias toward accuracy, structure, and proactive problem solving Scheduled Weekly Hours: 40 Work Shift: Job Category: Laboratory Operations Company: Pathology Watch Inc. Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Your role at DynatraceDynatrace, the global leader in Software Intelligence, is looking for a Sales Operations Analyst - SFDC to join our dynamic and motivated Sales Operations team. This is a hybrid position. Must live in or near Boston and report to the office 2-3 times per week (Tuesdays - Thursdays). Will consider candidates who live in or near Denver, and can report to the office 2-3 times per week. We need a smart, roll-up your sleeves type of individual who is willing to go the extra mile to support our growing sales team in the following capacities: Account/Data Governance - Map Salesforce.com hierarchy/territories and reassign accounts, contacts, and opportunities in response to personnel changes. - Work with teams to ensure Lead Assignment Rules are flowing and updated promptly upon change of territories. - Promote data cleanliness and accuracy by detecting and resolving duplicates and performing data adjustments as needed. - Support overall territory optimization models using territory planning tools, collaborating with Territory Optimization team to quantify workload within sales territories, and recommend optimal alignments to Sales Management. - Manage internal ticketing queue(s) and questions with the team as it relates to accounts, territories, and system assistance. - Participate in review of new functionality and occasional testing as it pertains to accounts and territories. Process Creation, Documentation and Maintenance - Develop process documentation and field maps. - Develop operational measurements to identify business process and system inefficiencies and provide recommendations and solutions to business challenges. What will help you succeedRequired Qualifications - Bachelor’s degree or equivalent experience - 2+ years of Salesforce administration experience - 2+ years supporting Sales Operations initiatives and global sales teams - Strong understanding of sales processes (software sales experience preferred) - Proficiency in Microsoft Office, especially Excel - Strong attention to detail with high standards for accuracy - Ability to adapt quickly and operate effectively in ambiguous environments - Strong troubleshooting and problem-solving skills with a root-cause mindset - Excellent written and verbal communication skills - Comfortable working with all levels of management - Process improvement mindset with a focus on efficiency and scalability Preferred Qualifications - Advanced Excel skills (VLOOKUP required) - Experience with AI tools (e.g., Copilot) - Comfortable writing and validating prompts - Strong file management and data organization skills - Critical thinking and analytical mindset - Comfortable supporting sales teams in a fast-paced environment - PowerBI dashboard familiarity or certifications Why you will love being a DynatracerDynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. That’s why many of the world’s largest enterprises, including 72 of the Fortune 100, trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivaled digital experiences. Compensation and RewardsThe salary is $76K - $80K. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an equal opportunity employer and VEVRAA Federal Contractor. We consider all qualified applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact recruiting@dynatrace.com . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement.