JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Data Center Training Program Manager Position Summary Manage the design, implementation, and optimization of training programs for data center operations personnel, ensuring effective knowledge transfer, skill development, and certification compliance across all technical and operational disciplines within mission-critical facilities. Key Responsibilities Training Program Design and Management Develop comprehensive training curricula for data center operations including technical systems training, safety protocols, emergency procedures, and compliance requirements. Create structured learning pathways for different roles and experience levels while ensuring programs meet industry standards and regulatory requirements for mission-critical infrastructure operations. Curriculum Development and Content Creation Collaborate with subject matter experts to design training materials including instructor guides, hands-on exercises, digital learning modules, and competency assessments. Collaborate to develop multimedia training content incorporating virtual reality simulations, interactive demonstrations, and real-world case studies to enhance learning effectiveness and knowledge retention. Training Delivery Coordination Schedule and coordinate training sessions across multiple facilities and shifts, managing instructor assignments, classroom resources, and equipment requirements. Oversee both classroom-based and field training activities while ensuring minimal disruption to operational schedules and maintaining training quality standards. Learning Management System Administration Manage learning management systems and training databases to track employee progress, certification status, and compliance requirements. Generate training reports, analyze learning metrics, and maintain accurate records for regulatory audits and performance evaluations while ensuring data accuracy and system functionality. Competency Assessment and Certification Develop and administer competency-based assessments to validate employee skills and knowledge across critical operational areas. Manage certification processes, renewal schedules, and continuing education requirements while tracking individual and organizational training compliance status. Vendor and Training Partner Management Coordinate with external training providers, equipment manufacturers, and certification bodies to deliver specialized technical training. Negotiate training contracts, manage vendor relationships, and ensure external training programs align with internal standards and organizational objectives. Training Effectiveness Analysis Monitor training program effectiveness through participant feedback, knowledge retention testing, and correlation analysis between training completion and operational performance metrics. Implement continuous improvement initiatives based on data analysis and stakeholder input to optimize training outcomes. Required Qualifications Education and Experience Bachelor's degree in Education, Engineering, Business Administration, or related field with 5+ years of experience in training program management, instructional design, or data center operations. Professional certifications in training development (CTD, CPTD) or data center management preferred. Technical and Training Expertise Strong understanding of data center infrastructure including electrical systems, cooling technologies, fire suppression, and monitoring platforms. Proficiency in instructional design principles, adult learning theory, and training delivery methods including virtual and hands-on instruction techniques. Project Management Skills Proven ability to manage multiple training initiatives simultaneously while coordinating resources, timelines, and stakeholder requirements. Experience with project management methodologies and tools for planning, tracking, and reporting on training program progress and outcomes. Communication and Analytical Skills Excellent written and verbal communication abilities with experience presenting to diverse audiences including technical personnel and senior management. Strong analytical skills for interpreting training data, identifying trends, and making data-driven recommendations for program improvements. This role offers the opportunity to build comprehensive training capabilities that ensure operational excellence while developing the technical expertise of data center teams across the JLL’s portfolio. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 139,400.00 – 139,400.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Atlanta, GA, Charlotte, NC, Chicago, IL, Dallas, TX If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: - 401(k) plan with matching company contributions - Comprehensive Medical, Dental & Vision Care - Paid parental leave at 100% of salary - Paid Time Off and Company Holidays - Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Training Specialist, you will be responsible for providing coaching, training and mentoring to your workflow teams, as well as provide domain expertise on client specified processes and products. You will be a subject matter expert that designs, develops, and delivers training programs within the GOC Sales & Marketing vertical. The trainer plays a crucial role in educating GOCers, overseeing internal training operations and promoting a team-orientated, improvement focused environment. This role is critical in establishing and managing relationships between key internal customers, clients, and other stakeholders and own all end-to-end product knowledge management. The base salary range for this full-time position is $70,000 - $84,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: - Curriculum Development and Content Creation: Develop and design comprehensive training curriculum, incorporating diverse learning methodologies and adult learning principles. Use a variety of formats, including modules, presentations, handouts, and interactive exercises, to create engaging and informative training materials. Regularly update and revise training materials to ensure accuracy and relevance - Training Delivery: Oversee and implement a wide range of training delivery methods, including classroom sessions, online modules, webinars, and workshops. Utilize learning management systems (LMS) and other technologies to enhance training delivery and track learner progress, including AI - Learning impact Assessment: Design and implement comprehensive assessments to measure learning outcomes and evaluate the overall effectiveness of training programs. Leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments - Stakeholder Relationships: Forge and nurture strategic relationships with operations leaders, Subject Matter Experts and external vendor partners to keep up-to-date with business and operations needs, industry trends, best practices, and emerging technologies in the relevant domain - Marketing Domain Knowledge: Familiarity with marketing workflows, campaigns, and creative production cycles (e.g., email marketing, digital media, or content creation) - Project Management: Proven track record of managing complex projects from initiation to closure, specifically managing intake queues, resource allocation, or workflow timelines - Facilitation: Demonstrated experience facilitating meetings, workshops, or training sessions with clarity and engagement - Strategic Thinking: Ability to look beyond the immediate request to identify underlying business needs, gaps, and long-term strategic opportunities within the marketing vertical Minimum Qualifications: - Minimum of 4–5 years of relevant experience in Learning & Development, Training Management, or Marketing Operations - Technical Proficiency: Basic understanding of HTML/CSS to support email marketing templates, landing page training, or minor LMS troubleshooting - Agility: Ability to adapt quickly to shifting priorities in a fast-paced marketing environment without losing sight of strategic goals - Collaboration: Strong history of working cross-functionally with subject matter experts, stakeholders, and creative teams to drive consensus and results ​ Preferred qualifications: The following qualifications are a plus, but transferable skills and experience are equally valuable: - 3+ years experience with various email technology tools, a plus - 3+ years experience in marketing automation tools such as Eloqua, Marketo, Marketing Cloud, etc., a plus - Comfortable operating in a fast-paced, deadline-driven environment - Certification and experience with project management methodologies - Proficiency in Google Office Suite (Docs, Sheets, Slides) and data visualization tools Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

• Lead and facilitate training programs for new hires and existing team members across Sales, Retention, and Claims. • Deliver training sessions virtually and in-person, tailored to individual and team needs. • Ensure employees understand policies, procedures, and communication standards to create outstanding customer experiences. • Track training progress and escalate performance concerns to appropriate leadership. • Develop, update, and maintain training materials that reflect current company policies and best practices. • Create assessments to evaluate trainee comprehension and retention. • Adapt training methods to accommodate diverse learning styles. • Review customer interactions (calls, chats, claims) to identify coaching opportunities and reinforce learning. • Coordinate licensing and certification requirements (e.g., P&C licensing) for applicable roles. • Foster a positive, inclusive, and value-driven training environment.

• Facilitate and deliver engaging training programs focused on soft skills and core competencies (e.g., communication, emotional intelligence, time management, conflict resolution) and leadership development (e.g., team management, strategic thinking, coaching) • Adapt training delivery and content to meet the specific needs of diverse audiences, including attorneys, business professionals and paralegals ensuring relevance to their roles and responsibilities • Utilize a variety of instructional methods, including workshops, webinars, e-learning modules, role-playing, and group discussions, to accommodate diverse learning styles • Foster a supportive and inclusive learning environment that encourages open dialogue and collaboration • Collaborate across P&C team, firm leadership, operational departments and other stakeholders to identify and prioritize training needs across the firm • Act as a resource and advocate for professional development, promoting a culture of continuous learning and growth • Measure the effectiveness of training programs through feedback, assessments, and performance metrics • Analyze training data and provide insights and recommendations to improve programs and drive measurable outcomes • Continuously improve training programs based on participant feedback and emerging industry trends • Stay updated on best practices in adult learning, leadership development, and soft skills training • Provide one-on-one or group coaching to reinforce learning and support skill application • Serve as a trusted advisor offering guidance on professional growth and development • Project self-confidence, authority, and enthusiasm as well as master a fluid presentation in a classroom environment • Other duties and projects as assigned.