Role Description The Agentic Program team is being established to accelerate the development of agentic solutions to make processes more efficient and accurate. The Program team's near-term focus will be to quickly formalize a scalable process that allows us to: - Evaluate the feasibility and value of agentic solutions. - Seek leadership approval for implementation. - Develop and execute comprehensive implementation plans. - Build, test, and deploy agentic solutions effectively. - Transition solutions to O&M for sustained operation. The preferred candidate will be familiar with agentic AI solutions and have experience working with leaders to develop/excute a strategy and framework to evaluate, develop, and implement agentic solutions. Qualifications - Education Level: Bachelor’s Requirements - U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation. Benefits - Comprehensive benefits package. - Competitive pay.

• Develop and own the HR communications strategy in partnership with the Internal Communications Team. • Coordinate frameworks and messaging strategies for major people programs (performance cycles, benefits, culture programs, learning initiatives, etc.). • Translate technical updates across HR teams (i.e., Benefits, Compensation, and Talent Development) to design an employee communication plan that provides context and clarity. • Own and operationalize the People Team’s crisis communication strategy, ensuring employees are connected to benefits, resources, and support during critical events. • Build and manage an end-to-end crisis response process, including escalation pathways, messaging templates, approval workflows, and communication channels. • Partner closely with Benefits, HRBPs, Facilities, Communications & Corporate Affairs, Legal, and Security to deliver coordinated resources during incidents affecting employee safety, wellbeing, or workplace continuity. • Collaborate with the internal clinical team to incorporate mental health best practices into employee-facing crisis communications. • Create and consult on high-quality HR communications (emails, content, toolkits, leadership messages, video scripts, presentations). • Maintain a cohesive, inclusive voice for all HR communications. • Partner with People Experience peers and People Leadership team to anticipate communication needs across programs and moments. • Lead cross-functional planning and timelines for major HR launches. • Support communication strategies for organizational changes and policy updates. • Optimize People Team communication channels (newsletters, HR leadership messages, employee guides)

• Design, build, and improve enablement programs that support onboarding and ongoing upskilling for acquisition and account management teams • Develop and maintain training content, including e-learning modules, toolkits, one-pagers, participation guides, worksheets, videos, and related materials • Create structured onboarding journeys that help new team members ramp effectively and track progress over time • Support ongoing learning initiatives that improve performance, consistency, and field execution across global teams • Organize and maintain content within enablement and content management systems such as Highspot or similar platforms • Partner cross-functionally with operations, leadership, and other internal stakeholders to gather feedback and continuously improve enablement programs • Translate business updates, product changes, and process information into clear, engaging, and accessible learning materials • Track program progress, measure effectiveness, and communicate updates, milestones, and roadmap priorities • Leverage AI-enabled tools and modern content creation platforms to customize and scale materials across markets • Ensure all program documentation and training resources are current, accurate, and easy to access.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. IRC BACKGROUND: Founded in 1933, the IRC is a leading organization providing relief, protection, and resettlement services for refugees and victims of oppression throughout the U.S. IRC in San Diego has resettled over 31,000 refugees to San Diego County over the past 50 years and provides numerous program services. In San Diego, the IRC opened its doors in 1975 and has grown to serve approximately 7,000 refugee and immigrant individuals from 115 countries of origin each year through 5 different departments.   SCOPE OF INTERN WORK: Career Programs intern will assist the Career Development Specialist and Career Development Coordinator in providing career development services to immigration impacted youth and young adult clients who are interested in earning industry recognized certifications in fields such as Allied Healthcare, I.T., and more. In addition, Career Program intern will help Career Program staff in delivering workforce preparation activities and classes at the IRC, so that students improve their work readiness skills. RESPONSIBILITIES: - Support Career Development staff with a variety of projects such as outreach, administrative tasks, including data entry, filing, and database quality assurance.  - Work individually with clients with resume review, job searching, networking opportunities, and interview preparation. - Support Career Program staff with post-class follow-ups. - Provide one-on-one technical assistance sessions to participants with limited English proficiency. - Develop guides and resources in multiple professional fields and prepare curriculums. - Assist training staff with other tasks as assigned. LEARNING OBJECTIVES: Intern will increase their knowledge of refugee population in San Diego and challenges they face specifically in workforce. Intern will learn how to render direct service to clients regarding employment. Intern will receive training and familiarity in data entry and data analysis. REQUIREMENTS: - Must be currently enrolled in an undergraduate program focused on Education, International Relations/Development, Social Work, or related field. - Possess excellent organization skills, strong communication and interpersonal skills, along with empathy and effective collaboration. - Ability to use basic functions of Microsoft Excel and other Microsoft Office programs. - English fluency required. - Volunteer experience with a non-profit preferred. - Show a strong interest in working with a diverse, low-income population. - Proactive, motivated and flexible; able to remain calm and adapt within a fast-paced work environment. - Ability to take direction (written and oral) and to complete tasks independently and in a timely manner. - Language skills (such as Farsi/Dari, Kiswahili, Arabic, Burmese or Russian) a plus. This position reports to Career Development Coordinator Compensation: This is an unpaid internship opportunity. Working Environment:     The Development and Communications Internship can be in-person at the San Diego office or fully remote. San Diego Office hours are scheduled Monday-Friday, 8:30am-5:00p PROFESSIONAL STANDARDS All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients. Cookies: https://careers.rescue.org/us/en/cookiesettings US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.