• Develop and own the HR communications strategy in partnership with the Internal Communications Team. • Coordinate frameworks and messaging strategies for major people programs (performance cycles, benefits, culture programs, learning initiatives, etc.). • Translate technical updates across HR teams (i.e., Benefits, Compensation, and Talent Development) to design an employee communication plan that provides context and clarity. • Own and operationalize the People Team’s crisis communication strategy, ensuring employees are connected to benefits, resources, and support during critical events. • Build and manage an end-to-end crisis response process, including escalation pathways, messaging templates, approval workflows, and communication channels. • Partner closely with Benefits, HRBPs, Facilities, Communications & Corporate Affairs, Legal, and Security to deliver coordinated resources during incidents affecting employee safety, wellbeing, or workplace continuity. • Collaborate with the internal clinical team to incorporate mental health best practices into employee-facing crisis communications. • Create and consult on high-quality HR communications (emails, content, toolkits, leadership messages, video scripts, presentations). • Maintain a cohesive, inclusive voice for all HR communications. • Partner with People Experience peers and People Leadership team to anticipate communication needs across programs and moments. • Lead cross-functional planning and timelines for major HR launches. • Support communication strategies for organizational changes and policy updates. • Optimize People Team communication channels (newsletters, HR leadership messages, employee guides)

• Design, build, and improve enablement programs that support onboarding and ongoing upskilling for acquisition and account management teams • Develop and maintain training content, including e-learning modules, toolkits, one-pagers, participation guides, worksheets, videos, and related materials • Create structured onboarding journeys that help new team members ramp effectively and track progress over time • Support ongoing learning initiatives that improve performance, consistency, and field execution across global teams • Organize and maintain content within enablement and content management systems such as Highspot or similar platforms • Partner cross-functionally with operations, leadership, and other internal stakeholders to gather feedback and continuously improve enablement programs • Translate business updates, product changes, and process information into clear, engaging, and accessible learning materials • Track program progress, measure effectiveness, and communicate updates, milestones, and roadmap priorities • Leverage AI-enabled tools and modern content creation platforms to customize and scale materials across markets • Ensure all program documentation and training resources are current, accurate, and easy to access.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. IRC BACKGROUND: Founded in 1933, the IRC is a leading organization providing relief, protection, and resettlement services for refugees and victims of oppression throughout the U.S. IRC in San Diego has resettled over 31,000 refugees to San Diego County over the past 50 years and provides numerous program services. In San Diego, the IRC opened its doors in 1975 and has grown to serve approximately 7,000 refugee and immigrant individuals from 115 countries of origin each year through 5 different departments.   SCOPE OF INTERN WORK: Career Programs intern will assist the Career Development Specialist and Career Development Coordinator in providing career development services to immigration impacted youth and young adult clients who are interested in earning industry recognized certifications in fields such as Allied Healthcare, I.T., and more. In addition, Career Program intern will help Career Program staff in delivering workforce preparation activities and classes at the IRC, so that students improve their work readiness skills. RESPONSIBILITIES: - Support Career Development staff with a variety of projects such as outreach, administrative tasks, including data entry, filing, and database quality assurance.  - Work individually with clients with resume review, job searching, networking opportunities, and interview preparation. - Support Career Program staff with post-class follow-ups. - Provide one-on-one technical assistance sessions to participants with limited English proficiency. - Develop guides and resources in multiple professional fields and prepare curriculums. - Assist training staff with other tasks as assigned. LEARNING OBJECTIVES: Intern will increase their knowledge of refugee population in San Diego and challenges they face specifically in workforce. Intern will learn how to render direct service to clients regarding employment. Intern will receive training and familiarity in data entry and data analysis. REQUIREMENTS: - Must be currently enrolled in an undergraduate program focused on Education, International Relations/Development, Social Work, or related field. - Possess excellent organization skills, strong communication and interpersonal skills, along with empathy and effective collaboration. - Ability to use basic functions of Microsoft Excel and other Microsoft Office programs. - English fluency required. - Volunteer experience with a non-profit preferred. - Show a strong interest in working with a diverse, low-income population. - Proactive, motivated and flexible; able to remain calm and adapt within a fast-paced work environment. - Ability to take direction (written and oral) and to complete tasks independently and in a timely manner. - Language skills (such as Farsi/Dari, Kiswahili, Arabic, Burmese or Russian) a plus. This position reports to Career Development Coordinator Compensation: This is an unpaid internship opportunity. Working Environment:     The Development and Communications Internship can be in-person at the San Diego office or fully remote. San Diego Office hours are scheduled Monday-Friday, 8:30am-5:00p PROFESSIONAL STANDARDS All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients. Cookies: https://careers.rescue.org/us/en/cookiesettings US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position. ABOUT US University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world. This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin. *See job description below for any applicable location requirements. Employees must be available for collaboration during core hours from 10am to 3pm (PST). ABOUT THE ROLE The Field Practicum Specialist provides support to the Social Work functions regarding contract/agreement coordination and related activities for the practicum phases of applicable degree programs which include the Master of Social Work (MSW) programs. The Practicum Specialist contributes to the coordination of fieldwork/practicum documents and procedures to support the experiential component of the assigned programs.TYPE OF SUPERVISION: Receive supervision from the Associate Dean. - Supervision — indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines. POSITION DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Agency and Fieldwork Coordination - Maintain a comprehensive and up-to-date database of agency contracts/agreements for assigned programs and ensure agreements are reviewed and updated regularly - Communicate with assigned program full-time and part-time faculty, when faculty or students have identified potential viable agencies/programs for practicum or fieldwork placements - Serve as point of contact for agencies to field questions and assist with submission edits - Facilitate the signing and renewal of field/practicum agreements for agencies/programs between the agency/program and the University. Generate and review agreements to ensure they are current. Collaborate with other Central Office departments/functions to ensure that agreements are signed in a timely manner - Coordinate agency contract requests and/or renewals - Administer agreement documentation with appropriate Central Office departments/functions, identified agencies/programs, other key academic administrators, and relevant faculty - Facilitate completion, submission, and tracking of other documentation for assigned program students, such as proof of student liability insurance - Monitor insurance expirations and request new certificates when needed - Administer the time-recording process by practicum students and site supervisors, including time recording software - Monitor and facilitate the signatures for the extension of existing agency/program agreements as appropriate - Monitor centralized electronic storage and maintenance of completed agreement documents and other documentation for assigned program students - Maintain approved agency/program list on MyUMassGlobal for students - Formulate and manage student and faculty resource areas on MyUMassGlobal for assigned program degrees, in consultation with program faculty - Implement training of adjunct faculty on practicum documents, policies, software (e.g. Sonia) and procedures - Maintain spreadsheets for assigned program students to document their successful progress and completion of fieldwork/practicum requirements - Develop and maintain records and reports as requested by state specific education Registrations - Remove holds for students who have completed “readiness” interviews - Develop and maintain class rosters per instructor to coordinate student registrations - Add students into Sonia (student placement management system software), uploading appropriate fieldwork/practicum timesheets and maintain student and instructor and agency supervisor connections in the system, ensuring all parties have appropriate notification of log in information - Track and enroll students into the practicum continuation courses - Audit Social Work student listings to determine which of them are ready for the field education phase of their respective programs, ensuring that all prerequisite courses have been successfully completed Applications - Coordinate Orientation and Practicum Application Notices for students - Review new student applications ensuring all requested materials are provided, prerequisites are completed, and Ethical Form is completed - Coordinate communication with Advisors to ensure student registrations and Ed Plans are updated - Perform other duties, as assigned POSITION SPECIFICATIONS AND REQUIREMENTS: EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES: - Bachelor’s degree in a related field or equivalent combination of experience and education - Administrative experience managing multiple priorities in complex working environment - Experience working in an academic environment preferred ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: - Knowledge of academic processes in college/university setting - Excellent interpersonal and communication skills - Ability to problem solve, troubleshoot, and work under pressure - Highly developed organizational skills and attention to detail - Ability to exercise independent judgment, demonstrate tact and diplomacy, and maintain a high level of confidentiality - Ability to work effectively within a collaborative environment - Knowledge of psychology and social work agencies Desired: - Knowledge of UMass Global University policies and procedures Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Zoom, Microsoft Office Suite, including word, excel, teams and outlook. Contact with Students: Frequent Contact with Faculty and/or Staff: Frequent Contact with Community and Vendors: Frequent . The hiring range for this position is $19.00 - $21.40 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members. BENEFITS AND PERKS At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits: - Health: Medical, dental, and vision coverage with spending account options. - Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. - Financial Security: Life, disability, accident, legal, identity protection, and student debt support. - Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! - Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. - Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs. Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law. Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.