Manpower/itec

Role Description We are seeking an experienced Icertis Functional Consultant. This role requires deep expertise in Icertis configuration and integration, strong solution architecture skills, and the ability to act as a trusted advisor to clients and program teams. The ideal candidate will have a proven track record of delivering large-scale CLM implementations and driving process improvements, with exceptional communication and leadership capabilities. Job Responsibilities: - Engage with clients to gather and analyze business requirements, provide guidance on best practices, and translate them into technical specifications and architectural plans. - Act as a trusted advisor to the program team and business, offering strategic guidance on optimizing contract management processes through the Icertis platform. - Stay current on Icertis CLM developments and related technologies; identify opportunities for process improvements and drive initiatives to optimize the CLM lifecycle. - Expertise in Icertis CLM platform: Configuration, customization, and integration of modules; strong understanding of Icertis architecture and functional workflows. - Solution Architecture & Implementation: Proven ability to design and deliver scalable CLM solutions, including large-scale deployments and system integrations. Qualifications - U.S. Citizenship required - Minimum of 3 years of hands-on experience implementing Icertis CLM solutions. - Deep knowledge of the Icertis CLM platform, including module configuration, customization, and integration capabilities. - Proven experience managing large-scale CLM implementation projects, with a track record of successful delivery. - Strong client-facing experience, with the ability to communicate complex technical concepts to non-technical stakeholders. - Excellent problem-solving, analytical, and communication skills, with the ability to lead and collaborate across cross-functional teams. Requirements - Experience in industries such as Federal Government, legal, procurement, or supply chain management. - Experience with Icertis GovCon. - Familiarity with Agile methodologies and tools. Education Level - Bachelor’s Degree

Role Description The Sr. UX Designer will be responsible for: - Translating client needs into innovative product design features. - Collaborating with a team of product managers, developers, and testers to create wireframes and mockups. - Conducting market and user research. - Ensuring a cohesive design across web and mobile platforms. - Generating solutions that meet and exceed client expectations through creative vision and innovative thinking. Qualifications - At least four years of relevant UX design experience. - Proven UI/UX design experience, preferably with SaaS applications. - Proficiency in UI/UX design principles and tools. - Experience with Agile development methodologies—Scrum and Kanban in particular. - Knowledge and practical experience with Lean UX methods and tools. Requirements - Bachelor’s degree or 2 years of college or 2 years of relevant experience. Benefits - Comprehensive benefits package. - Competitive pay.

Role Description - Develop research strategies to understand the needs of the DLA Enterprise through focus groups and other data collection. - Represent the needs of the DLA Enterprise, functional customers, and other government stakeholders throughout the design lifecycle from discovery through design validation and customer adoption. - Engage with customers to gather requirements and define roles and experiences. - Develop UI/UX standards for the DLA Enterprise and create design prototypes in coordination with architects and application developers. - Work on a cross-functional agile delivery team to analyze and deliver user stories, features, and enhancements. - Develop customized solutions within the ServiceNow platform. - Design, code, and implement ServiceNow applications. - Write unit tests and perform due diligence to meet acceptance criteria. - Create timelines and development goals. - Test the stability and functionality of ServiceNow applications. - Troubleshoot and fix bugs within the platform. - Write documentation and provide technical training to users and team members. - Maintain the security and integrity of the application software. Company Description Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.

Role Description The Powtoon Producer-Videographer/Graphic Designer will be responsible for creating, editing, and distributing timely, high-quality multimedia messaging products across a wide range of focus areas, including: - Operations - Capabilities - Training - Recruiting - Resource acquisition Key responsibilities include: - Ensuring accuracy, clarity, and alignment with mission needs. - Taking direction from and collaborating closely with the Design and Video Lead to ensure all deliverables align with client goals, maintain brand consistency, and meet deadlines. - Meeting operational requirements by developing video content using Next Generation Tools such as Powtoon, Camtasia, SnagIt, Adobe Creative Suite, Frame.io, Getty Images, and DVIDS. - Adopting emerging tools and best practices. - Adjusting working hours as needed to support a dynamic Command environment, recognizing that mission-critical deadlines may require extended hours, weekend, or holiday support. Qualifications - 3+ years planning multi-media presentations using PowerPoint or other tools. - 1+ years developing multi-media projects in Powtoon, or willingness to learn. - 3+ years collecting and understanding customer requirements. - 1+ years working in an agile environment and supporting operational requirements. Requirements - Experience with Powtoon, or a strong willingness to learn the platform. - Ability to interact and collaborate directly with customers daily (Monday–Friday), with occasional weekend support as needed. - Proven capability to collaborate effectively across multiple workstreams and deliverables. - Comfortable working in an Agile environment where priorities can shift rapidly; adaptability is essential. - Strong written and verbal communication skills. - Education or background in Communications, Multimedia, Graphic Design, Videography, Marketing, Computer-Based Training, Adult Learning, User Adoption, or Product Adoption. Benefits - Comprehensive benefits package. - Competitive pay.

Role Description The Salesforce Developer will serve as key liaison between IT and business stakeholders to create solution(s) designed to address business problems and requirements across enterprise systems, including Salesforce. In addition to solutioning, actively assist with work items as a member of the development team. Qualifications - Advanced Expertise in Salesforce Development - Advanced Expertise in Salesforce Lightning Web Components - Advanced Expertise in Integration between Salesforce and other enterprise systems - Intermediate Proficiency in Salesforce Integration Requirements - Intermediate Knowledge of Software Delivery Lifecycle - Intermediate experience with GitHub - Intermediate experience with Jira - Education Level: Bachelor’s Degree Benefits - Comprehensive benefits package - Competitive pay

Role Description As a ServiceNow Business Analyst, you will play a pivotal role in delivering a bidirectional integration project. You will collaborate closely with a lead developer, working side-by-side to capture, document, and refine requirements from stakeholders. Your responsibilities will include: - Translating requirements into actionable agile artifacts, such as user stories and epics. - Tracking the overall progress of the project. - Identifying potential roadblocks. - Providing regular status updates to keep all parties informed. To excel in this position, you should have hands-on experience with ServiceNow, particularly in environments focused on agile delivery and iterative development. Strong client communication skills are essential, as you will be the primary point of contact for clarifying needs and managing expectations throughout the project lifecycle. Qualifications - Hands-on experience working within the ServiceNow platform. - Understanding of ServiceNow data models, integrations, and workflow capabilities. - Familiarity with ServiceNow agile/SDLC environments. - Strong requirements gathering and documentation skills. - Ability to translate business needs into clear, actionable user stories and epics. - Experience defining acceptance criteria and managing agile artifacts. - Skilled in managing and tracking requirements through the full project lifecycle. - Experience working in agile environments (Scrum or Kanban). - Competency with backlog management and prioritization. - Experience generating test cases from requirements. - Ability to support validation, functional testing, and defect management. Requirements - Bachelor’s Degree Benefits - Comprehensive benefits package. - Competitive pay.

Role Description Leads functional design and requirements management for the project. Facilitates interviews, backlog refinement, and sprint planning sessions to capture user needs and translate them into functional stories. Daily, documents business processes, maps workflow logic, and updates backlog items in alignment with the development team. Collaborates with developers and testers during sprints to validate configuration and ensure user acceptance criteria are met. - Microsoft Dynamics 365 ERP Functional - Microsoft Power Applications Deployment Qualifications - Experience in functional design and requirements management - Proficient in facilitating interviews and sprint planning sessions - Strong documentation skills for business processes and workflow logic - Ability to collaborate effectively with development teams Requirements - Public Trust clearance required - Experience with Microsoft Dynamics 365 ERP - Experience with Microsoft Power Applications Benefits - Comprehensive benefits package - Competitive pay

Role Description We are looking for a talented Full Stack Developer with strong expertise in Python and JavaScript to join our Agentic Voice AI team for the IT Helpdesk. In this position, you will partner with senior developers and solution architects to transform the organization's phone support system by implementing Voice AI technologies. Your focus will be on building and integrating Python backend services and JavaScript-driven front-end interfaces to enable autonomous call handling and self-service solutions, ultimately streamlining workflows and increasing operational efficiency. You will be an integral part of a focused development team, driving the creation of innovative full stack solutions that elevate the IT helpdesk experience for both users and support staff. Qualifications - Minimum 2 years of hands-on experience with Python (asyncio, API integrations) and JavaScript (React, Node.js, or similar frameworks). - Proficient in building and deploying applications on AWS cloud services. - Demonstrated experience working within Agile/SCRUM teams and collaborating on full stack projects. - Excellent problem-solving, communication, and documentation skills, with ability to contribute to technical discussions across the stack. - Python (asyncio) – Advanced - JavaScript – Advanced - Custom RAG implementations – Advanced - AWS – Advanced - Open AI Realtime – Advanced - Generative AI – Expert - Prompt Engineering – Expert Requirements - Design, develop, test, and maintain backend Python services and frontend JavaScript applications for Voice AI integration. - Implement real-time communication features using JavaScript frameworks and Python APIs, including integration with LiveKit SFU, ServiceNow CRM, and NiCE CXone IVR systems. - Develop and optimize API endpoints and integration flows between AI systems, telephony platforms, and web interfaces. - Actively participate in SCRUM team activities such as sprint planning, code reviews, and daily standups, contributing both backend and frontend expertise. - Collaborate with senior developers to document technical processes, sequence diagrams, and integration requirements for full stack solutions. - Assist in deploying and monitoring AI-driven features for autonomous call handling and self-service, ensuring reliability and seamless user experiences across platforms. - Work closely with cross-functional teams (backend, frontend, QA, product) to align technical deliverables with project milestones and organizational goals. Desired Skills - Knowledge of real-time communication systems and telephony platforms (LiveKit, ServiceNow, NiCE CXone IVR). - Experience with AI/ML, streaming STT/TTS providers (e.g., Deepgram, ElevenLabs), or generative AI technologies as part of a full stack solution. - Familiarity with Kubernetes and scalable cloud infrastructure for deploying both backend and frontend components. - Background in customer service or contact center technology projects, especially those involving full stack development. - Azure/MS SSPR - LiveKit Agents SDK, WebRTC, Redis (for pub/sub) Education Level - Bachelors

Role Description Our Software Developers design, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the life cycle. Job Responsibilities: - Apply knowledge of technologies, applications, methodologies, processes, and tools to support a client, project, or entity. - Build and develop according to technical design. - Work with Business Analysts team to identify design gaps and functionality improvements. - Develop Java/Scala based REST APIs based on technical designs. - Produce estimates for new functionality or enhancements. - Create and execute unit tests for developed components. - Troubleshoot different environments including production for development issues. Qualifications - 3+ years of experience with Java Development. - 2+ years of experience with Scala. - Provide functional and/or technical expertise to plan, analyze, define, and support the delivery of future functional and technical capabilities for an application or group of applications. - Assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests. - Understand what NoSQL databases are; hands-on experience is a plus. - Trained in the following: Java, JavaScript, REST, Gradle. - Basic understanding of Agile development methodology and AWS environment. - Ability to analyze logs; Splunk familiarity is a plus. - Ability to perform in high pressure environment and under strict deadlines. - Ability to adapt to quickly changing priorities. Desired Skills - Familiarity with any functional programming language. - Basic understanding of Scala and Play framework. - Familiarity with Drools, PostMan and DynamodDb.

Role Description The Agentic Program team is being established to accelerate the development of agentic solutions to make processes more efficient and accurate. The Program team's near-term focus will be to quickly formalize a scalable process that allows us to: - Evaluate the feasibility and value of agentic solutions. - Seek leadership approval for implementation. - Develop and execute comprehensive implementation plans. - Build, test, and deploy agentic solutions effectively. - Transition solutions to O&M for sustained operation. The preferred candidate will be familiar with agentic AI solutions and have experience implementing a strategy to collect, evaluate, and implement business process solutions. Qualifications - AI Agents & Workflow Integration – Intermediate - Business Process Documentation – Advanced - Business Process Mapping – Advanced - Education Level: Bachelor’s Requirements - U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation. Benefits - Comprehensive benefits package. - Competitive pay.