Manpower/itec

Role Description The Salesforce Developer will serve as key liaison between IT and business stakeholders to create solution(s) designed to address business problems and requirements across enterprise systems, including Salesforce. In addition to solutioning, actively assist with work items as a member of the development team. Qualifications - Advanced Expertise in Salesforce Development - Advanced Expertise in Salesforce Lightning Web Components - Advanced Expertise in Integration between Salesforce and other enterprise systems - Intermediate Proficiency in Salesforce Integration Requirements - Intermediate Knowledge of Software Delivery Lifecycle - Intermediate experience with GitHub - Intermediate experience with Jira - Education Level: Bachelor’s Degree Benefits - Comprehensive benefits package - Competitive pay

Role Description As a ServiceNow Business Analyst, you will play a pivotal role in delivering a bidirectional integration project. You will collaborate closely with a lead developer, working side-by-side to capture, document, and refine requirements from stakeholders. Your responsibilities will include: - Translating requirements into actionable agile artifacts, such as user stories and epics. - Tracking the overall progress of the project. - Identifying potential roadblocks. - Providing regular status updates to keep all parties informed. To excel in this position, you should have hands-on experience with ServiceNow, particularly in environments focused on agile delivery and iterative development. Strong client communication skills are essential, as you will be the primary point of contact for clarifying needs and managing expectations throughout the project lifecycle. Qualifications - Hands-on experience working within the ServiceNow platform. - Understanding of ServiceNow data models, integrations, and workflow capabilities. - Familiarity with ServiceNow agile/SDLC environments. - Strong requirements gathering and documentation skills. - Ability to translate business needs into clear, actionable user stories and epics. - Experience defining acceptance criteria and managing agile artifacts. - Skilled in managing and tracking requirements through the full project lifecycle. - Experience working in agile environments (Scrum or Kanban). - Competency with backlog management and prioritization. - Experience generating test cases from requirements. - Ability to support validation, functional testing, and defect management. Requirements - Bachelor’s Degree Benefits - Comprehensive benefits package. - Competitive pay.

Role Description Leads functional design and requirements management for the project. Facilitates interviews, backlog refinement, and sprint planning sessions to capture user needs and translate them into functional stories. Daily, documents business processes, maps workflow logic, and updates backlog items in alignment with the development team. Collaborates with developers and testers during sprints to validate configuration and ensure user acceptance criteria are met. - Microsoft Dynamics 365 ERP Functional - Microsoft Power Applications Deployment Qualifications - Experience in functional design and requirements management - Proficient in facilitating interviews and sprint planning sessions - Strong documentation skills for business processes and workflow logic - Ability to collaborate effectively with development teams Requirements - Public Trust clearance required - Experience with Microsoft Dynamics 365 ERP - Experience with Microsoft Power Applications Benefits - Comprehensive benefits package - Competitive pay

Role Description We are looking for a talented Full Stack Developer with strong expertise in Python and JavaScript to join our Agentic Voice AI team for the IT Helpdesk. In this position, you will partner with senior developers and solution architects to transform the organization's phone support system by implementing Voice AI technologies. Your focus will be on building and integrating Python backend services and JavaScript-driven front-end interfaces to enable autonomous call handling and self-service solutions, ultimately streamlining workflows and increasing operational efficiency. You will be an integral part of a focused development team, driving the creation of innovative full stack solutions that elevate the IT helpdesk experience for both users and support staff. Qualifications - Minimum 2 years of hands-on experience with Python (asyncio, API integrations) and JavaScript (React, Node.js, or similar frameworks). - Proficient in building and deploying applications on AWS cloud services. - Demonstrated experience working within Agile/SCRUM teams and collaborating on full stack projects. - Excellent problem-solving, communication, and documentation skills, with ability to contribute to technical discussions across the stack. - Python (asyncio) – Advanced - JavaScript – Advanced - Custom RAG implementations – Advanced - AWS – Advanced - Open AI Realtime – Advanced - Generative AI – Expert - Prompt Engineering – Expert Requirements - Design, develop, test, and maintain backend Python services and frontend JavaScript applications for Voice AI integration. - Implement real-time communication features using JavaScript frameworks and Python APIs, including integration with LiveKit SFU, ServiceNow CRM, and NiCE CXone IVR systems. - Develop and optimize API endpoints and integration flows between AI systems, telephony platforms, and web interfaces. - Actively participate in SCRUM team activities such as sprint planning, code reviews, and daily standups, contributing both backend and frontend expertise. - Collaborate with senior developers to document technical processes, sequence diagrams, and integration requirements for full stack solutions. - Assist in deploying and monitoring AI-driven features for autonomous call handling and self-service, ensuring reliability and seamless user experiences across platforms. - Work closely with cross-functional teams (backend, frontend, QA, product) to align technical deliverables with project milestones and organizational goals. Desired Skills - Knowledge of real-time communication systems and telephony platforms (LiveKit, ServiceNow, NiCE CXone IVR). - Experience with AI/ML, streaming STT/TTS providers (e.g., Deepgram, ElevenLabs), or generative AI technologies as part of a full stack solution. - Familiarity with Kubernetes and scalable cloud infrastructure for deploying both backend and frontend components. - Background in customer service or contact center technology projects, especially those involving full stack development. - Azure/MS SSPR - LiveKit Agents SDK, WebRTC, Redis (for pub/sub) Education Level - Bachelors

Role Description Our Software Developers design, develop, and configure software systems to meet market and/or client requirements either end-to-end from analysis, design, implementation, quality assurance (including testing), to delivery and maintenance of the software product or system or for a specific phase of the life cycle. Job Responsibilities: - Apply knowledge of technologies, applications, methodologies, processes, and tools to support a client, project, or entity. - Build and develop according to technical design. - Work with Business Analysts team to identify design gaps and functionality improvements. - Develop Java/Scala based REST APIs based on technical designs. - Produce estimates for new functionality or enhancements. - Create and execute unit tests for developed components. - Troubleshoot different environments including production for development issues. Qualifications - 3+ years of experience with Java Development. - 2+ years of experience with Scala. - Provide functional and/or technical expertise to plan, analyze, define, and support the delivery of future functional and technical capabilities for an application or group of applications. - Assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests. - Understand what NoSQL databases are; hands-on experience is a plus. - Trained in the following: Java, JavaScript, REST, Gradle. - Basic understanding of Agile development methodology and AWS environment. - Ability to analyze logs; Splunk familiarity is a plus. - Ability to perform in high pressure environment and under strict deadlines. - Ability to adapt to quickly changing priorities. Desired Skills - Familiarity with any functional programming language. - Basic understanding of Scala and Play framework. - Familiarity with Drools, PostMan and DynamodDb.

Role Description The Agentic Program team is being established to accelerate the development of agentic solutions to make processes more efficient and accurate. The Program team's near-term focus will be to quickly formalize a scalable process that allows us to: - Evaluate the feasibility and value of agentic solutions. - Seek leadership approval for implementation. - Develop and execute comprehensive implementation plans. - Build, test, and deploy agentic solutions effectively. - Transition solutions to O&M for sustained operation. The preferred candidate will be familiar with agentic AI solutions and have experience implementing a strategy to collect, evaluate, and implement business process solutions. Qualifications - AI Agents & Workflow Integration – Intermediate - Business Process Documentation – Advanced - Business Process Mapping – Advanced - Education Level: Bachelor’s Requirements - U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation. Benefits - Comprehensive benefits package. - Competitive pay.

Role Description We are seeking a Microsoft 365 Records & Automation Engineer to support enterprise records management and automation initiatives within a federal environment. This role focuses on implementing Microsoft Purview Records Management capabilities, including trainable classifiers and automated classification strategies, while supporting SharePoint Online and Power Platform–based business solutions. The ideal candidate is a hands-on technologist with experience in Microsoft 365, automation scripting (Python and PowerShell), and workflow automation. This role will support records classification, data migration efforts, and automation of data analysis and transformation processes. The position requires strong collaboration with records managers, analysts, and engineers to modernize records governance and streamline operational processes. This is a mid-level technical role supporting enterprise Microsoft 365 modernization efforts. Qualifications - 3–6 years of experience working with Microsoft 365 technologies. - Experience with Microsoft Purview compliance portal, including retention labels and records management. - Familiarity with machine learning–based classification concepts (e.g., trainable classifiers, content models, confidence scoring). - Strong scripting skills in: - Python (data manipulation, CSV/JSON handling, reporting automation) - PowerShell (Microsoft 365 administration and automation) - Experience with Microsoft Power Automate for workflow automation. - Experience configuring SharePoint Online (libraries, metadata, permissions, modern pages). - Understanding of data governance and records management principles. - Experience working with APIs, JSON, and data transformation. - Willingness to undergo Top-Secret Clearance investigation. Requirements - Support implementation of Microsoft Purview Records Management policies, retention labels, and file plan configuration. - Assist in deployment and tuning of trainable classifiers and content classification models. - Analyze structured and unstructured data to support automated records classification. - Develop and maintain automation scripts using Python and PowerShell for: - Metadata extraction and transformation - Data normalization and validation - Reporting and audit preparation - Migration data preparation - Support automation initiatives using Microsoft Power Automate and Microsoft Forms. - Configure and manage SharePoint Online sites, libraries, and permissions to support compliant records storage. - Assist in content migration activities ensuring records compliance and metadata integrity. - Collaborate with records management stakeholders to translate governance requirements into technical configurations. - Troubleshoot Microsoft 365 records, classification, and automation workflows. - Document technical solutions, configurations, and automation processes. Desired Skills - Experience implementing Microsoft Purview trainable classifiers. - Experience supporting federal records management initiatives. - Familiarity with ShareGate or similar migration tools. - Experience automating large-scale data analysis or migration preparation. - Microsoft certifications in Microsoft 365, Compliance, or Security (preferred but not required). Required Education - Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.

Role Description The project team will support key IT/IS initiatives to enhance audit logging and monitoring technologies to sustain security controls. The Process Lead will collaborate closely with cross-functional teams to gather requirements and define process objectives for audit logging and monitoring systems. You will be responsible for analyzing existing processes, identifying areas for improvement, and implementing solutions that align with security and compliance requirements. You will be responsible for documenting business processes and updating or creating related Knowledge Base (KB) articles. Job Responsibilities - Lead process design and implementation. - Analyze requirements gathered from stakeholders. - Conduct testing and ensure quality assurance. - Manage stakeholders and communicate effectively. - Solve problems efficiently and effectively. Qualifications - Business Process Design – Intermediate - Communication – Intermediate - Business Requirements – Intermediate - Functional Requirements – Intermediate - Stakeholder Management – Intermediate Requirements - Federal security controls (NIST) - Technical Foundations - Agile Methodologies Education Level - Bachelor’s

Role Description We are seeking an experienced Technical Engineer/Technical Architect to design and develop a new automation solution around our timekeeping processes. In this role, you will lead an effort to develop a notification system that will overhaul and dramatically improve how potential mischarging in employee timesheets is identified and corrected. The ideal candidate will combine strong technical skills with practical implementation experience to deliver a solution that enhances our timekeeping accuracy. Role Responsibilities: - Evaluate technology options and provide recommendations. - Lead the development of automated notifications through Microsoft Power Platforms (Power Automate, Power Apps, etc.). - Integrate data from AFS data products into the new tool. - Document technical design of the new tool. - Create and execute test cases. - Collaborate with cross-functional teams across IT and Finance to ensure acceptable solution is in place. Qualifications - 2+ years of experience in business process analysis and improvement. - Demonstrated expertise in Power BI, M365, Power Automate, and Power Apps. - Strong analytical thinking and problem-solving abilities. - Experience with data analysis. - Excellent written and verbal communication skills. - Experience working across functional boundaries. - Microsoft Power Platform (especially BI, Automate, Apps) – Expert - Business Process Analysis – Advanced - JIRA – Intermediate. - Financial Forecasting Tools – Intermediate - Data Analysis – Intermediate Desired Skills - Working knowledge of forecasting and timekeeping tools (TM1, Data Fabric, or Deltek Costpoint). - Familiarity with AFS timekeeping and forecasting processes. - Experience evaluating or implementing business process automations. - Experience with Jira/Zephyr. Education Level - Bachelors

Role Description As a Tester, you will be responsible for ensuring the quality and functionality of software products before they are released to customers. This role involves: - Conducting various tests - Identifying bugs and issues - Providing feedback to the development team for improvements You will need to have a strong understanding of testing methodologies and be able to work closely with developers to troubleshoot and resolve any issues that arise during the testing process. To excel in this role, you should have experience working with tools such as ServiceNow, Jira, and Zephyr. Familiarity with these tools will help streamline the testing process and ensure that all aspects of the software are thoroughly evaluated. Additionally, having a background in software development or quality assurance will be beneficial in understanding the intricacies of the testing process and communicating with the development team. Overall, the ideal candidate for this role will possess: - Strong analytical skills - Attention to detail - Ability to work well under pressure - Critical thinking and problem-solving skills - Passion for ensuring high-quality software products Your role as a Tester will be crucial in delivering reliable and user-friendly software products to customers, making your contributions essential to the success of the development team. Qualifications - Bachelor’s degree Requirements - Test Case creation and design – Advanced - Test Execution and Management – Advanced - Analytical Skills – Advanced - Communication – Advanced Benefits - Comprehensive benefits package - Competitive pay