LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position. Location: Fully Remote (EST hours)Job Type: Full-timeCitizenship: U.S. Citizenship RequiredClearance Requirement: Ability to obtain and maintain a Secret Level security clearance. Responsibilities - Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals. - Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks. - Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality. - Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program. - Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning. - Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth. - Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team. - Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery. - Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt. - Collaborate with System Architects to ensure functional designs are technically feasible. - Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls. - Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel. - Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks. Required Qualifications and Skills: - U.S. Citizenship - Ability to obtain and maintain a Secret Level security clearance. - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. - 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform. - Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies). - Experience working in an Agile/Scrum environment. - Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications). - Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management. - Proficiency in Visio, LucidChart, or similar tools for process mapping. - ServiceNow Certified System Administrator (CSA) - REQUIRED Preferred: - ITIL v4 Foundation (or higher). - Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM). Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Document Processing Center Specialist Job Title: Program Specialist VI Agency: Health & Human Services Comm Department: Vendor Operations Posting Number: 3653 Closing Date: 04/20/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Group: TEXAS-B-23 Salary Range: $5,098.66 - $7,000.00 Pay Frequency: Monthly Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 15% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 2100 KRAMER LN 700 Other Locations: MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,88A0,88B0,8U000,OS,OSS,PERS,YN,YNS Brief Job Description: Are you self-motivated professional looking to strengthen your skills and advance your career? Are you driven to improve results and maximize efficiency? Are you looking to sharpen your leadership abilities and work with high-impact staff, contracted vendors, and senior leadership professionals? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) Vendor Operations wants to talk to you about joining our team! We are an energizing team working in a high-performing and innovative environment. We are a dynamic alliance of professionals with the ability to multi-task and thrive in a challenging, fast-paced, and evolving environment. We regularly exercise persuasive communication skills, relentless work-ethic and a hunger to solve problems. If you also possess these skills, then we are looking for you! We want you to join our team! The Document Processing Operations Lead supports and monitors daily operations for the Document Processing Services (DPS) contractor operations and maintains expertise on high volume outbound correspondence related to public assistance programs. The DPS contractor retrieves and processes incoming mail on behalf of AES and electronically images physical documents critical to the AES mission of connecting Texans to quality services. The selected candidate will have roles in problem management, change management, business continuity planning, emergency response, performance monitoring and reporting, policy interpretation, project management, contract solicitation development, and much, much more! The selected candidate must use various skills to manage competing priorities, promote efficiency, and respond to daily challenges. Position will work under minimal supervision with extensive latitude for the use of initiative and independent judgment. Essential Job Functions (EJFs): Attends work on a regular and predictable schedule in accordance with agency leave policy to perform the following general job functions: - Serve as operational lead and primary point of contact for the HHSC AES Vendor Operations team for HHSC for the Document Processing Services (DPS) contract operations; provide general direction for the Document Processing Center contractor and perform contractor performance monitoring related to daily operations. [30%] - Actively seek error trends and collaborate directly with the contractor management and other agency areas to resolve issues and drive corrective action. [15%] - Conduct studies and analysis of operational challenges and contractor services, preparing reports of findings and recommendations for process improvement. [15%] - Perform advanced consultative services and technical assistance with developing, evaluating, and managing initiatives, outcomes, Key Performance Requirements (KPRs) and Deliverables performed by the DPS contractor. [15%] - Serve as a Product Owner or area representative for AES projects. Duties will include conducting impact analysis, leading meetings, evaluating proposals, creating project documentation and status reports. [5%] - Develop guidelines and policy and procedure recommendations for achieving performance measures to executive leadership and management. [5%] - Analyze and evaluate data and conduct independent research to predict and influence performance outcomes. [5%] - Assist in development of scope of work and detailed contract requirements. [5%] - Responding to evolving needs of the Agency and performing other duties as assigned. [5%] Knowledge, Skills, and Abilities (KSAs): Knowledge of: • Local, state, and federal laws and regulations related to agency programs. • Outsourcing and contract administration. • Strategic planning and project coordination and management. • Leadership principles and how to effectively interact with various leadership styles. • Oversight practices for evaluating performance. • The State Action Request (SAR) and Vendor Action Request (VAR) process for formal contractual communication between the vendor and the state. Skill in: • Process Management. • Project oversight and coordination. • Innovation and creativity. • Identifying challenges, evaluating alternatives, and recommending solutions. • Conflict resolution and effective communication; public speaking, written and verbal. • Working collaboratively and cooperatively with diverse groups while championing ideas and concepts. • Advanced use of productivity software. Ability to: • Think critically and take initiative. • Work on a team as both a lead and a team member. • Communicate effectively with varied audiences. • Research, analyze and interpret data. • Develop and recommend methods for increasing efficiency and effectiveness of operating practices and procedures. • Establish goals and objectives. • Plan, assign, and evaluate the work of others. • Manage multiple competing priorities. Registrations, Licensure Requirements or Certifications N/A Initial Screening Criteria: Graduation from an accredited four-year college or university with major course work in business administration or a field relevant to the job description. Experience with oversight of contract services is preferred. Additional Information: Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Position Summary The Business Project Lead Analyst is an individual contributor who supports the Claims organization as a subject matter expert (SME) on enterprise projects and ClaimsXten (CXT) initiatives. This role focuses on improving claim processes, increasing automation, reducing costs, and driving efficiency. The analyst manages day‑to‑day project tasks independently and works closely with business and IT partners to deliver results. Key Responsibilities - Create and test ClaimsXten (CXT) scripts using medical claim systems such as Proclaim, Facets, PMHS, and PPN. - Partner with Quality Engineering (QE) teams to support testing, retesting, and issue resolution. - Document workflows, test results, and system changes clearly and accurately. - Work with business leaders and change teams to support readiness, training, and implementation. - Provide clear project updates, reporting, and post‑implementation monitoring. - Identify opportunities to automate processes, improve service quality, and reduce operating costs. - Support or lead small projects or components of larger initiatives. - Coordinate with business SMEs and IT partners to meet scope, cost, and timeline goals. - Ensure project plans are documented, approved, and executed as designed. Qualifications - High School Diploma or GED required. - 3+ years of experience with one or more of the following medical claim systems (Proclaim, Facets, PMHS, or PPN) required. - Experience creating or testing ClaimsXten (CXT) edits strongly preferred. - Coding or system configuration experience preferred. - Experience supporting project readiness activities such as training, procedures, and implementation. - Ability to work independently in a fast‑changing environment. - Strong skills in documenting business requirements and process changes. - Ability to manage multiple priorities and meet deadlines. - Strong problem‑solving, decision‑making, and communication skills. - Proficient in Microsoft Office, SharePoint, and project tools; advanced Excel skills preferred. - Proven ability to work well with cross‑functional teams and stakeholders at all levels. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 75,700 - 126,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Role Overview We are seeking a Business Systems Analyst (BSA) to serve as a critical connector between Teachstone’s business teams, systems, data, and IT operations. This role partners closely with stakeholders to rapidly onboard into our systems landscape, business processes, and data flows, ensuring that technology investments are structured for scale, governance, and long-term impact. The BSA translates business needs into clear system and data requirements while ensuring our platforms are well-architected, interoperable, and AI-ready. A core focus of this role is establishing and maintaining repeatable, well-governed system structures — including data standards, naming conventions, validation rules, metadata, and input practices — that support reporting integrity, operational efficiency, and advanced analytics (A1/AI initiatives). In addition to standard business systems analysis work, this role supports system renewal coordination and provides foundational IT support to ensure continuity, adoption, fiscal stewardship, and data reliability across Teachstone’s ecosystem. This position requires strong analytical thinking, systems-level perspective, comfort working across structured and unstructured data environments, and a detail-oriented approach to documentation and scalable design. Why This Role Matters for Teachstone Teachstone operates in a highly cross-functional, systems-driven environment where our ability to deliver high-quality services, scale effectively, steward resources, and leverage AI responsibly depends on how well our business systems and data architecture work together. The Business Systems Analyst plays a foundational role in: - Strengthening data quality and governance across platforms - Supporting AI-readiness (A1) by ensuring clean, structured, well-documented data inputs - Reducing operational friction through thoughtful system design - Enabling scalable reporting and analytics - Supporting cost discipline and vendor optimization By translating real business needs into practical system and data solutions, this role ensures that platforms are well-supported, cost-effective, interoperable, and positioned to support predictive, analytical, and automation capabilities over time. Just as importantly, the BSA reduces friction for staff by providing reliable support, strong documentation, and structured system governance — allowing teams to focus more time on serving educators and partners. This role is essential to building a scalable, AI-ready, well-governed systems ecosystem that supports Teachstone’s growth, impact, and long-term sustainability. Key Responsibilities Business Systems & Data Analysis - Partner with stakeholders to gather, document, and validate business, system, and data requirements. - Translate business needs into functional specifications, user stories, process flows, and data models. - Document system interactions, integrations, and data flows across platforms. - Support system implementations, enhancements, and integrations, including requirements coordination, testing, and user acceptance. - Analyze current-state workflows and data structures to recommend improvements that enhance efficiency, reporting integrity, and user experience. - Ensure data definitions, field mappings, validation rules, and metadata are clearly documented and consistently applied. - Support initiatives that improve AI-readiness (A1), including strengthening structured data capture and governance standards. - Serve as liaison between business teams, IT, and data engineering resources to ensure alignment and clarity. Systems Administration & Enablement Support - Support day-to-day administration of key business systems (e.g., Airtable, contractsafe, Document management system, etc) as appropriate. - Assist with user access requests, basic configuration updates, and troubleshooting within supported systems. - Coordinate system testing, release validation, and documentation for enhancements and updates. - Develop and maintain user-facing documentation, training materials, and process guides. Systems Renewals & Vendor Coordination - Support the management of software renewals, including tracking renewal dates, license counts, usage, and contract terms. - Partner with Finance, IT, and system owners to support renewal planning, usage reviews, and vendor communications. - Help ensure systems are appropriately licensed, cost-effective, and aligned with business needs. - Maintain accurate records of system ownership, contracts, and renewal timelines. Basic IT Support & Operational Coordination - Provide backup to tier-one and tier-two support for common IT issues, escalating to IT specialists or vendors as needed. - Assist with onboarding and offboarding processes related to system access and tools. - Support basic hardware, software, and account troubleshooting in coordination with IT. - Help maintain IT documentation, support workflows, and service request processes. Continuous Improvement & Cross-Functional Support - Identify opportunities to improve system usage, adoption, and support processes. - Contribute to standardization of documentation, intake processes, and change management practices. - Support cross-functional initiatives that span systems, data, and operational workflows. Qualifications - Bachelor’s degree in Business Administration, Information Systems, Computer Science, or equivalent experience. - 3–5 years of experience in a Business Systems Analyst, Systems Analyst, or related role. - Demonstrated experience gathering requirements, documenting processes, and supporting system implementations. - Familiarity with SaaS platforms (e.g., CRM, LMS, finance, HR, or collaboration tools). - Experience supporting software renewals, vendor coordination, or license management preferred. - Basic IT support experience, including user access management and troubleshooting, is a plus. - Strong analytical, organizational, and problem-solving skills. - Clear communicator with the ability to work across technical and non-technical teams. - Comfortable managing multiple priorities in a fast-paced, cross-functional environment. Familiarity with Agile or iterative delivery methods is a plus - Experience with Google workspace tools and automations a plus What We Offer: Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay. Salary Range: $69,000 - $90,000, determined by your experience and skills. Comprehensive Benefits: Medical/dental, 401(k), PTO, insurance, development opportunities. Details provided at offer. Eligibility depends on your role and employment status. Ready to Make a Difference? At Teachstone, we believe that every interaction shapes a brighter future. If you're passionate about transforming education and want to be part of a team that's committed to meaningful impact, we want to hear from you. Apply today and help us create classrooms where every child thrives! At Teachstone, we encourage all individuals to apply and bring their unique perspectives to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law. We value the different experiences and ideas our team members bring and believe they are essential to solving complex challenges and driving our mission forward.