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Bilingual Collections Account Representative
Location
Florida
Posted
90 days ago
Salary
$16 - $18 / hour
Seniority
Senior
Job Description
Bilingual Collections Account Representative
Partners Rental Purchase
• Handle inbound/outbound calls with empathy and confidence • Analyze financial situations and offer tailored solutions • Negotiate payment plans, settlements, and full repayments • Stay sharp with quality and FDCPA compliance • Keep accurate records and collaborate with team leads • Engage with your team on camera during shifts
Job Requirements
- High school diploma or GED
- Strong communication skills — assertive, clear, and professional
- Critical thinking + active listening = your superpowers
- Comfort with basic math (yes, you’ll be working with percentages!)
- Collections, sales, or call center experience? That’s a plus!
- Basic computer skills & reliable high-speed internet
- Must pass background and drug screening
Benefits
- 100% Remote – We supply the gear, you bring the energy
- Career development + promotion potential
- Full benefits (Medical, Dental, Vision, 401k)
- Vacation and Sick Time begins to accrue right away + 8 paid holidays & 1 floating holiday
- Performance-based monthly bonus opportunities
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Account Manager, Employee Benefits
GallagherInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics by applicable federal, state, or local laws.
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview National Insurance Services (NIS), now a part of Gallagher, has an exciting career opportunity for an Account Manager. Under the supervision of the Manager of FPC Client Management, this position provides quality and timely service to assigned Full Benefits Consulting (FBC) clients. This position will require attainment of Life & Health insurance within 60 days of start in each of the states in which they are assigned. How you'll make an impact - . In coordination with the Benefits Consultant: - Provide face-to-face and virtual customer service to our FBC clients - Assist with strategic planning, annual review, and renewal process - Attend/support employee meetings and open enrollment as outlined in the FBC Service Model or as needed - Implement and maintain FBC service model - Attend (and at times, lead) insurance committee meetings, if applicable - Assist in implementing Benefit Administration Systems or NIS Enroll if applicable - Implement and support benefit enhancements or other solutions (price transparency tools, virtual platforms, behavioral health, Rx solutions, etc.), if applicable - Provide customer service to all lines of business for FBC groups - Perform annual Best Practices calls for life and LTD - Assist Inside Service Rep (ISR) on escalated member claim issues. - Field policy related questions from group/employees. If needed, follow up with carrier/Consultant/Zywave/AP compliance to answer. - Renewal Group Set-Up – Work with carrier to obtain plan documents, rate info and other items needed to set up group in system. - Document Creation/Assistance – Work with NIS Office Services to facilitate creation of Benefit Guides, Renewal Summaries, Open Enrollment presentations, and other items groups may request to administer plan and open enrollments. - Document material client/prospect interactions in CRM About You - Bachelor’s degree or equivalent experience in the group insurance industry. - Three years’ experience in a customer service environment or any combination of education and/or experience, which would provide an equivalent background. - Experience in servicing group medical insurance plans. - Ability to travel 50% of the time and accommodation of overnight stays sometimes multiple times per month. - Must have a valid driver’s license and clean driving record. - Excellent organizational skills. - Possess the ability to read and understand insurance contract language. - Analytical ability is required in order to identify problems, offer proposed solutions and implement the agreed upon solution. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Medical Sales - Post Acute Account Manager
Medline Industries, LPMedline makes #healthcare run better
Job Summary Under general supervision, manage the relationship with existing accounts. Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts. Serve as the primary interface for all products and services and create demand for the organization's products and services. Build and maintain effective long-term relationships with a defined customer base to ensure a high level of customer satisfaction. Job Description MAJOR RESPONSIBILITIES: - Review accounts, sell new business to existing accounts and convert accounts to a higher level. May also be responsible for new account installation. - Create demand for the organization's products and services by working with National & Regional accounts. - Build and maintain sales territory of smaller accounts, located in secondary & tertiary markets focusing on sales and customer relationships. - Conduct regular status and strategy meetings with the customers to understand their needs and link them to the organization's product/service strategies. - Coordinate sales forecasts with internal team. Manage co-op accruals and set-up new customers into Medline's systems. - Create new products to sell to our existing and new customers. - Increase the revenue spend per account. Required Experience: - Requires a Bachelor’s degree in a business-related field and at least 2 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience OR at least 5 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience. - Ability to present on and be knowledgeable of multiple product lines. Ability to work with minimal supervision in a detail-focused, results-oriented environment. - Strong written and verbal communication skills. Must be people-oriented with strong interpersonal skills. Strong customer service focus. Ability to deal with difficult situations in a positive manner; skilled in problem-solving techniques. - Candidates must be able to function productively within a fast-paced, multi-tasking, entrepreneurial environment; Proven ability to manage full life-cycle projects and bring projects in on time. - SAP experience. - Computer proficient with MS Excel, Word, and Outlook. - Position requires business travel a minimum of 3 days per week. - Due to the nature of the position, the ability to drive a car, travel in that car 90% of each day, a minimum of 3 days per week is required. - Interaction with healthcare providers on-site is required. The anticipated compensation for this role includes a first-year guarantee of $100,000 with the potential to earn more. This position consists of a $75,000 minimum base salary and is eligible for 100% commission/Spiffs. This role is bonus-eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Medline offers a business casual, entrepreneurial work environment with strong growth potential, a competitive compensation package, and a complete benefits package including medical/dental/vision/life insurance; 401(k) with company match. And much more! Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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