• Support consultants to ensure quality delivery execution and foster professional growth within the project team. • Act as the primary point of contact for clients, understanding their unique needs, and providing tailored solutions. • Conduct client meetings to gather requirements, present findings, and offer strategic recommendations. • Lead and execute grid operations projects, ensuring timely delivery of high-quality solutions. • Collaborate with cross-functional teams to define project scopes, objectives, and deliverables. • Develop and manage project timelines, budgets, and resources. • Oversee the creation of client deliverables, ensuring accuracy, completeness, and alignment with project objectives. • Utilize in-depth knowledge of market management systems (MMS), energy management systems (EMS), and Operational Technology (ADMS, DERMS, DER) to develop innovative and effective solutions for clients. • Stay informed about industry trends and emerging technologies relevant to grid operations.

• Develops and executes strategies to build business in the IA National Accounts portfolio. • Responsible for premium growth by prospecting for new business and managing large, more complex national accounts including those with complex structures and/or high GWP. • Takes ownership for business development initiatives within portfolios and to maximize premium, profit and growth objectives. • Mentors other National Account Managers. • Actively prospects for new accounts and business development opportunities. • Seeks out and identifies accounts where new technology solutions can accelerate growth opportunities. • Negotiates, implements and manages large, complex accounts on a consultative basis to provide training, product and services information toward achievement of account goals. • Interacts with executives and coordinates account strategies with various stakeholders including territory managers, Zone Heads, product managers and underwriting. • Builds and maintains account/company relationships in order to maximize product penetration and account sales. • Works directly with underwriting and claims and others on issues impacting the account. • Develops and maintains market analysis, including competitor information in order to coordinate distribution and product management for potential distribution, product, price and promotion strategies. • Maximizes quoting/profiling potential book transfer opportunities. • Promotes industry knowledge by coordinating and attending account specific events and participating in and promoting continuing education and other learning opportunities. • Maintains current knowledge and understanding of competitive, legislative and regulatory activities impacting the account in order to maintain account compliance with all company and state requirements. • Handles special assignments and projects at the direction of executive management. • Performs other duties as assigned.

• Own end-to-end operational delivery for data collection logistics, equipment management, and site enablement • Develop scalable frameworks to support global, multi-site data collection programs • Partner with Delivery, Solutions, and Client teams to align operations with client requirements and timelines • Drive continuous improvement across workflows, tools, and vendor ecosystems • Oversee global logistics strategy for prototype devices, cameras, sensors, and lab equipment • Ensure standardized processes for inventory tracking and asset management • Lead strategy for sourcing and securing residential, commercial, and lab environments for data collection • Oversee vendor relationships with real estate brokers, landlords, Airbnb hosts • Manage vendor ecosystem across logistics, real estate, staging, and facilities • Ensure adherence to data security, privacy, and compliance standards across all operations

• Use analytical and modeling skills to support managed care contract negotiations • Partner with revenue cycle teams to ensure accurate implementation of contracts • Assist in resolving escalated contract adjudication issues • Collaborate with leaders and teams across Mercy to provide insights supporting mission and commitment to care