• Be an advocate, coach, and motivator for your team, helping your team develop their skills and operate with focus, efficiency, and best practices. • Support the training of new team members and ensure the team is equipped with the tools and resources necessary to succeed. • Collaborate cross-functionally to document, standardize, and continuously improve product management-specific operational processes. • Collaborate between product, engineering, design, marketing, and customer success teams to support understanding, collaboration, and execution. • Manage timelines, resources, and dependencies for product operational projects to ensure on-time and successful product releases. • Define, develop, and monitor key performance metrics related to operational efficiency and product performance insights that are accessible and useful to stakeholders to help them manage the respective area effectively. • Track the product investment spend, reporting on variances between the plan, the actuals, and adjusted forecasts. Provide continual awareness to leaders on status and deviations. • Develop and maintain a customer insights framework for Product Development and cross-functional teams to draw actionable insights for shaping business and product decisions. • Identify risks surfaced by product operations and process KPIs, supporting the product development team with mitigation recommendations and progress tracking. • Identify and leverage appropriate AI capabilities to improve and automate processes. • Promote the usage of AI tools to drive organizational insights and risk visibility. • Guide your team on the use of AI to drive efficiency with day-to-day tasks, potentially eliminating tasks through AI and automation. • Assist in the planning and prioritization of product initiatives, ensuring product operations and processes align with business goals and objectives. • Develop and distribute product-related reports, status updates, and presentations to internal and external stakeholders, ensuring transparency and alignment on progress and risks.

• Define and Lead the Product Operations Vision and Strategy (20%) • Establish the vision, structure, and success measures for the Product Operations function, ensuring it enables College Board’s Digital Product organization to deliver with clarity, alignment, and measurable impact. • Build and manage a small, high-performing team responsible for executing Product Operations practices, providing mentorship, direction, and clear priorities. • Develop and evolve the operating model that connects product strategy to execution, clarifying how planning, delivery, and measurement work together to drive business and mission outcomes. • Drive Data-Informed Planning and Continuous Improvement (20%) • Ensure that data and insights are embedded throughout the product lifecycle, supporting evidence-based decision-making and continuous improvement. • Partner with Product leaders to define key product and operational performance indicators used across all product teams. • Oversee the integration of these metrics into planning, roadmapping, and retrospectives, enabling teams to measure outcomes, not just outputs. • Champion the use of dashboards, analytics, and feedback loops to improve visibility, drive accountability, and inform prioritization. • Optimize Product Planning, Processes, and Tools (20%) • Lead the evolution of product planning and delivery frameworks that enable clarity, coordination, and scalability across 15+ product teams. • Define and implement best practices for how teams manage and communicate cross-team dependencies during quarterly and annual planning. • Oversee governance and optimization of core tools such as Productboard, Jira, and Confluence, ensuring consistency, accuracy, and effective collaboration. • Drive Go-to-Market Alignment and Organizational Readiness (20%) • Serve as the strategic bridge between Product and go-to-market teams, ensuring launches, updates, and feature rollouts are coordinated, communicated, and supported across the organization. • Lead and Manage the Product Operations Team (20%) • Lead a team of Product Operations professionals responsible for enabling effective product planning, governance, tooling, and cross-functional alignment across the Digital Product organization.

• Own the Jetpack operating cadence: Design and run the rhythms that keep teams aligned (planning cycles, weekly execution check-ins, launch readiness), optimizing for async collaboration and clarity. • Portfolio coordination across a suite: Keep multiple product lines moving by defining milestones, sequencing work across teams, and helping leaders make tradeoffs across competing priorities. • Cross-team dependency management: Proactively surface and manage dependencies across the plugin UX, cloud services, identity and connection, billing, and shared infrastructure. • Release and launch operations for a multi-surface product: Coordinate launches that may span WordPress admin UX, wordpress.com touchpoints, emails, mobile surfaces, and cloud services, ensuring rollout plans, safeguards, and communication are crisp. • Operational ownership for packaging and change management: Improve how we introduce, bundle, migrate, and deprecate features across plans, including internal readiness for Support, Docs, and Marketing. • Status, visibility, and reporting: Translate complex work into clear stakeholder updates, including dashboards that reflect portfolio health, delivery confidence, risk, and impact. • Risk and incident-adjacent coordination: When reliability or support spikes happen, help organize response and follow-through (root cause visibility, ownership, postmortem actions, prevention work). • Governance and lightweight process: Develop and institutionalize scalable program practices (intake, kickoff templates, risk tracking, decision logs, retros) that fit how Jetpack teams actually work. • Facilitation and alignment: Lead high-signal working sessions when needed (kickoffs, pre-mortems, decision reviews, retros), so teams leave with clarity and momentum. • Continuous improvement: Identify recurring execution pain points in a broad portfolio and turn them into durable systems, templates, and playbooks, then teach and scale them.

• Provide expertise in solar and residential energy technologies • Communicate requirements between stakeholders including engineers, operations, OEMs, and investors • Understand hardware decisions and their business implications • Work with commercial and operational teams for hardware launches • Identify new partners and technologies for strategic advancement • Maintain relationships with OEM partners and technical teams