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Senior Director, Digital Product Operations
Location
United States
Posted
158 days ago
Salary
$112K - $160K / year
Seniority
Senior
Job Description
Senior Director, Digital Product Operations
The College Board
• Define and Lead the Product Operations Vision and Strategy (20%) • Establish the vision, structure, and success measures for the Product Operations function, ensuring it enables College Board’s Digital Product organization to deliver with clarity, alignment, and measurable impact. • Build and manage a small, high-performing team responsible for executing Product Operations practices, providing mentorship, direction, and clear priorities. • Develop and evolve the operating model that connects product strategy to execution, clarifying how planning, delivery, and measurement work together to drive business and mission outcomes. • Drive Data-Informed Planning and Continuous Improvement (20%) • Ensure that data and insights are embedded throughout the product lifecycle, supporting evidence-based decision-making and continuous improvement. • Partner with Product leaders to define key product and operational performance indicators used across all product teams. • Oversee the integration of these metrics into planning, roadmapping, and retrospectives, enabling teams to measure outcomes, not just outputs. • Champion the use of dashboards, analytics, and feedback loops to improve visibility, drive accountability, and inform prioritization. • Optimize Product Planning, Processes, and Tools (20%) • Lead the evolution of product planning and delivery frameworks that enable clarity, coordination, and scalability across 15+ product teams. • Define and implement best practices for how teams manage and communicate cross-team dependencies during quarterly and annual planning. • Oversee governance and optimization of core tools such as Productboard, Jira, and Confluence, ensuring consistency, accuracy, and effective collaboration. • Drive Go-to-Market Alignment and Organizational Readiness (20%) • Serve as the strategic bridge between Product and go-to-market teams, ensuring launches, updates, and feature rollouts are coordinated, communicated, and supported across the organization. • Lead and Manage the Product Operations Team (20%) • Lead a team of Product Operations professionals responsible for enabling effective product planning, governance, tooling, and cross-functional alignment across the Digital Product organization.
Job Requirements
- 10+ years of experience in product operations, with a strong focus on leading complex environments within digital product or SaaS organizations.
- At least 2+ years of people leadership experience, with a demonstrated ability to lead and manage teams effectively in large-scale SaaS environments.
- Demonstrated success designing and scaling product planning, governance, and delivery frameworks that drive operational excellence and cross-team alignment.
- Experience leading or partnering on data and metrics integration within product organizations, using insights, dashboards, and analytics to improve performance and decision-making.
- Deep knowledge of product lifecycle tools such as Jira, Productboard, and Confluence, and experience establishing governance and best practices for their use.
- The ability to travel 5-7 times a year to College Board offices or on behalf of College Board business.
Benefits
- Annual bonuses and opportunities for merit-based raises and promotions
- A mission-driven workplace where your impact matters
- A team that invests in your development and success
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