Automattic

• Own and grow a $100M ARR strategic partnership, delivering a minimum of 30% year-over-year growth through disciplined pipeline development, commercial expansion, and joint go-to-market execution. • Develop, maintain, and execute a rolling multi-year strategic partnership plan that aligns WooCommerce's roadmap and capabilities with the partner's commercial objectives and market position. • Identify, scope, and close expansion opportunities—including new geographies, product lines, merchant segments, and revenue-share structures—that unlock mutual value. • Define and track the commercial KPIs, milestones, and leading indicators that reflect the health and trajectory of the partnership. • Build and sustain deep, trusted relationships across all levels of the partner organization, from C-suite and VP-level sponsors to operational and technical teams, ensuring alignment, advocacy, and momentum at every tier. • Serve as the primary executive point of contact for the partner, driving QBRs, annual planning sessions, and escalation resolution with authority and credibility. • Internally, act as the single accountable owner for the partnership, managing a broad set of stakeholders across product, engineering, marketing, legal, finance, and operations to secure alignment, investment, and execution commitment. • Proactively manage partner satisfaction, anticipate friction points, and resolve issues before they become relationship risks. • Lead the development and ongoing refinement of a comprehensive multi-year joint business plan, including growth targets, investment requirements, capability milestones, and market expansion priorities. • Build and present compelling business cases to senior WooCommerce leadership to secure the resources, budget, and organizational commitment required to execute on the partnership strategy. • Translate high-level strategic goals into phased, actionable execution plans, balancing ambition with operational realism, and managing progress rigorously. • Drive accountability across internal teams through clear ownership assignment, milestone tracking, and regular executive reporting. • Implement structured frameworks for ongoing partner evaluation using competitive analysis, industry benchmarks, and financial modeling—ensuring the partnership remains best-in-class relative to market alternatives. • Maintain a deep, current understanding of the global payments ecosystem—including acquiring, PSPs, alternative payment methods, payment network rules, interchange economics, and bank transfer cost structures—and apply that knowledge to sharpen partnership strategy and commercial positioning. • Actively monitor the market for emerging payment technologies, capabilities, and competitive dynamics that could enhance WooCommerce’s merchant value proposition, reduce underlying costs, or create new revenue opportunities through this partnership. • Use technical fluency in payment capabilities to assess integration feasibility, validate business cases, and ensure that commercial terms are grounded in a clear understanding of product and operational realities. • Translate payment capability gaps and merchant needs into concrete partnership priorities, working closely with product and engineering to align partner roadmap commitments with WooCommerce’s strategic direction. • Drive global partnership growth by identifying and activating opportunities across geographies, adapting strategy to local market dynamics while maintaining a coherent global framework. • Collaborate with marketing, product, and sales teams to develop and execute joint go-to-market initiatives, including co-selling, co-marketing, merchant acquisition programs, and partner-led revenue acceleration. • Represent WooCommerce's strategic interests in commercial negotiations, contract renewals, and partnership expansions, crafting creative commercial structures that optimize for both strategic flexibility and economic outcomes. • Establish and maintain robust reporting mechanisms to track partnership performance, commercial outcomes, and strategic milestones—delivering consistent, data-driven updates to senior leadership. • Build scalable processes and frameworks that enable efficient collaboration between WooCommerce and the partner across geographies and functions. • Manage contract amendments, commercial reviews, and renegotiations with rigor and commercial discipline. • Thrive in ambiguity: able to define structure, process, and direction in fast-moving, resource-constrained environments where the path forward is unclear.

• build an agentic Professional Services organization • lead a Professional Services team of engineers and delivery managers • own delivery quality end-to-end • partner with Sales & Accounts to scope and price engagements accurately • represent Professional Services credibly with senior internal and external stakeholders

• Lead a 40+ person global Support and Engineering team operating 24/7 • Lead the continued build-out of an AI-augmented Support model • Help set the strategic vision for Support and CX • Coach and develop the bench of Support leads • Shape VIP’s enterprise Support offering in partnership with Product, Sales, and CX • Continue building best-in-class reporting on Support outcomes • Engage credibly with senior internal and external stakeholders

• Manage, mentor, and develop a team of Technical Support Engineers, fostering a collaborative and high-performing environment that provides a world-class experience for our customers. • Set clear performance goals and expectations, and ensure they are met by regularly assessing individual and team performance, as well as providing timely feedback and coaching. • Lead by example as a player-coach, directly engaging with customers by answering complex technical questions, performing website performance audits, and migrating customer websites. • Serve as a point of escalation, resolving complex or difficult customer interactions in a positive way. • Identify, develop, and implement new strategies to drive improvements in customer satisfaction, team efficiency, and the overall quality of our product offering. • Actively monitor and report on the performance of our support team to ensure standards, policies, and SLAs are consistently met or exceeded. • Create and deliver training programs and materials to enhance the technical and customer-facing skills of the team. • Manage scheduling, including reviewing and approving time-off requests, adjusting schedules for coverage, and arranging extra coverage from third-party contractors. • Collaborate with the Head of Support to design and implement changes based on the needs of the department, the company, and our customers. • Conduct scheduled one-on-one meetings with your team, taking time to connect with them as well as providing feedback and coaching to help them further develop in their career.

• Partner with CEO and Wranglers team as a trusted operator • Manage calendars, communications, travel, meetings, and logistics • Anticipate needs and solve unexpected issues • Interface with high-profile partners and board members • Spot inefficiencies and improve workflows

• Lead deep dives on revenue and unit economics to identify growth opportunities, risks, and experiments that improve accuracy and business outcomes. • Track the KPIs that matter, diagnose what’s driving them, and deliver clear recommendations to leaders. • Own the monthly business reviews and QBR materials for the BUs you support, including the recommendations that turn each result into a decision. • Write memos, build dashboards, and model scenarios that inform board and executive decisions. • Build the financial analysis and forecasting models behind partnership, acquisition, and growth decisions. • Partner with stakeholders in Marketing and Sales functions on performance analysis.

• Own how content earns brand authority, accelerates pipeline, and defines POV on the future of the web. • Decide what content to make and when to ship. • Ship original research that lands category claims. • Own the visibility strategy on search and AI-driven discovery. • Manage the content strategy translating business priorities into a comprehensive content plan. • Ship research reports every quarter, each anchored in proprietary data with a defensible take. • Set strategy for how to win on traditional search and AI-driven discovery.

• Own how we show up and engage across social and community. • Build our presence on channels we own and establish where we should engage next. • Engage with the audience in various forums outside our owned channels. • Utilize AI to streamline workflows and enhance productivity. • Develop and execute social strategies aligned with our goals. • Manage community presence in forums relevant to our target audience. • Oversee our employee advocacy program and analyze performance metrics. • Conduct social and community listening, providing actionable insights.

• Lead the team that takes WordPress VIP’s go-to-market story to the field. • Own the integrated marketing motion end-to-end. • Lead a small, senior team including Integrated Marketing Strategists, Partner Marketing Specialist, Experiential Marketers. • Run integrated programs across industries drawing on a shared intelligence layer. • Set the strategy and the operating rhythm. • Own the integrated marketing contribution to pipeline and revenue.

• Lead the strategy, execution, and measurement of WordPress VIP’s global portfolio of in-person events. • Partner closely with Sales, Customer Success, Partnerships, and Marketing. • Own the pipeline contribution strategy for every assigned event. • Design event programs with a clear path to sourced pipeline. • Track and report on SAOs sourced, pipeline influenced, and deals accelerated. • Own end-to-end project management for assigned events. • Develop the full event marketing plan. • Report on pipeline impact, attendance vs. goals, and ROI after every event.