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We are passionate about making the web a better place. Fully distributed since 2005.
Product Operations Manager
Location
United States
Posted
158 days ago
Salary
$100K - $170K / year
Seniority
Senior
Job Description
Product Operations Manager
Automattic
• Own the Jetpack operating cadence: Design and run the rhythms that keep teams aligned (planning cycles, weekly execution check-ins, launch readiness), optimizing for async collaboration and clarity. • Portfolio coordination across a suite: Keep multiple product lines moving by defining milestones, sequencing work across teams, and helping leaders make tradeoffs across competing priorities. • Cross-team dependency management: Proactively surface and manage dependencies across the plugin UX, cloud services, identity and connection, billing, and shared infrastructure. • Release and launch operations for a multi-surface product: Coordinate launches that may span WordPress admin UX, wordpress.com touchpoints, emails, mobile surfaces, and cloud services, ensuring rollout plans, safeguards, and communication are crisp. • Operational ownership for packaging and change management: Improve how we introduce, bundle, migrate, and deprecate features across plans, including internal readiness for Support, Docs, and Marketing. • Status, visibility, and reporting: Translate complex work into clear stakeholder updates, including dashboards that reflect portfolio health, delivery confidence, risk, and impact. • Risk and incident-adjacent coordination: When reliability or support spikes happen, help organize response and follow-through (root cause visibility, ownership, postmortem actions, prevention work). • Governance and lightweight process: Develop and institutionalize scalable program practices (intake, kickoff templates, risk tracking, decision logs, retros) that fit how Jetpack teams actually work. • Facilitation and alignment: Lead high-signal working sessions when needed (kickoffs, pre-mortems, decision reviews, retros), so teams leave with clarity and momentum. • Continuous improvement: Identify recurring execution pain points in a broad portfolio and turn them into durable systems, templates, and playbooks, then teach and scale them.
Job Requirements
- 6+ years of experience in Product Operations, Program Management, Technical Program Management, PMO, BizOps, or similar roles in a product-led organization.
- Proven success driving complex, cross-functional initiatives from ambiguity to delivery, across multiple teams and time zones.
- Strong understanding of software delivery practices (SDLC, Agile, Kanban), and the judgment to apply them pragmatically.
- Experience operating in a portfolio environment where multiple products, services, or offerings share infrastructure, teams, and constraints.
- Excellent written communication and stakeholder management skills. You can turn chaos into crisp plans, decisions, and updates.
- Strong analytical instincts. You know what to measure, how to interpret it, and how to turn insights into action.
- Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.
- Tools fluency (for example: Linear or Jira, GitHub, docs, dashboards, spreadsheets) and a preference for simple systems that scale.
Benefits
- We are a fully-remote company with an open vacation policy
- Health insurance
- Professional development opportunities
- Equipment allowances
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