• Lead and support cross-functional initiatives that drive operational efficiency and enhance customer experience. • Serve as a trusted advisor and project lead, collaborating with stakeholders to identify opportunities, design solutions, and implement change with minimal oversight. • Translate business needs into actionable technical requirements by gathering and analyzing functional area inputs. • Lead process discovery and optimization efforts using tools such as Celonis, process/task mining, and mapping methodologies. • Deliver clear, data-backed insights to both technical and non-technical stakeholders, including executive leadership. • Apply industrial engineering practices to identify inefficiencies, reduce complexity, and improve end-to-end processes. • Collaborate closely with business partners to understand root causes of inefficiencies and co-create sustainable solutions. • Develop and deliver operational dashboards and performance analyses using process intelligence tools.

• Familiarization with application management processes in the SAP environment • Managing customer relationships and handling support requests as part of 2nd-level support • Performing system analyses to ensure the stability and performance of customer systems • Supporting the design, planning and execution of projects (e.g., release changes) • Performing system customizing in customer systems • Further developing customer-specific requirements • Preparing system and process documentation

• Partner with the sales team in promoting the product range to existing and new customers; update customers on new products and technology, as related to their industry and application. • Participate in trade shows, seminars and similar marketing activities; offer demonstrations to customers. • Support market access (distributors and system integrators) in conveying the value of our products and technology; support the launch of new products to the sales teams and channel. • Validate and resolve product compatibility issues within architectural solutions and provide guidance to customers. • Use your domain expertise as resource for internal partners and to advise customers on our products, solutions and services. • Analyze competitive products, have knowledge of competitor's strategies, and further define competitive differentiators. • Understand business models, organization and go to market strategy, and leverage where appropriate.

• Act as the professional source for integration through the Project implementation including Pre-sales, Sales & Post-sale for new and existing clients • Work with clients and partners to solve technical challenges regarding their unique environment and requirements. • Lead improvements and Enable our sales and engineering process (via tools, processes, and other initiatives) • Create documentation, whitepapers, and other supporting material for internal and client usage.