• Act as the professional source for integration through the Project implementation including Pre-sales, Sales & Post-sale for new and existing clients • Work with clients and partners to solve technical challenges regarding their unique environment and requirements. • Lead improvements and Enable our sales and engineering process (via tools, processes, and other initiatives) • Create documentation, whitepapers, and other supporting material for internal and client usage.

• Collaborate with business stakeholders (Operations, HR, Payroll) to gather and translate WFM requirements into scalable Kronos configurations • Lead functional design, configuration, and testing of pay rules, accrual profiles, schedules, employment terms, etc. • Provide production support, troubleshoot system issues, and coordinate with vendors where necessary • Conduct system testing and UAT coordination, ensuring minimal disruption to business operations • Document functional requirements, test cases, and configuration change logs in line with governance protocols • Monitor Kronos system performance and recommend improvements to drive user experience and process efficiency.

• Drive successful implementation and optimization of healthcare claims software solutions for clients. • Apply extensive understanding of healthcare claims processes, project organization skills, and relationship management skills. • Deliver mid- to complex software projects, accurately forecasting and scheduling business deliverables to meet project timelines. • Support end-to-end healthcare claims software implementation projects, within assigned Value Stream, ensuring alignment with client objectives and timelines. • Collaborate with other team members within assigned Value Stream. • Engage with clients and collaborate with clients to understand their needs and support the design of tailored software solutions that meet business requirements within assigned Value Stream, including handling configuration of HealthRules Payer and related solutions. • Identify potential project risks through proactive monitoring and develop mitigation strategies to ensure project success. • Identify functional gaps within HealthRules Payer suite. • Ensure quality assurance and compliance of mid- to complex healthcare claims software project deliverables. • Stay current with healthcare industry trends and best practices, continuously seeking opportunities to improve HealthEdge’s implementation processes.

• Recibir, analizar y gestionar solicitudes de empaquetado de software de principio a fin • Coordinar con equipos de TI y negocio para entender necesidades y definir soluciones óptimas • Crear, personalizar y mantener paquetes de software complejos (MSI, MSIX, Intunewin...) asegurando compatibilidad • Gestionar la implementación de software en dispositivos corporativos a través de MS SCCM/Intune • Automatizar procesos de servicio usando scripting (PowerShell, Ansible, PSADT) • Documentar procesos, incidentes y soluciones • Proporcionar soporte de tercer nivel para incidentes relacionados con empaquetado de software y distribución.