• Familiarization with application management processes in the SAP environment • Managing customer relationships and handling support requests as part of 2nd-level support • Performing system analyses to ensure the stability and performance of customer systems • Supporting the design, planning and execution of projects (e.g., release changes) • Performing system customizing in customer systems • Further developing customer-specific requirements • Preparing system and process documentation

• Partner with the sales team in promoting the product range to existing and new customers; update customers on new products and technology, as related to their industry and application. • Participate in trade shows, seminars and similar marketing activities; offer demonstrations to customers. • Support market access (distributors and system integrators) in conveying the value of our products and technology; support the launch of new products to the sales teams and channel. • Validate and resolve product compatibility issues within architectural solutions and provide guidance to customers. • Use your domain expertise as resource for internal partners and to advise customers on our products, solutions and services. • Analyze competitive products, have knowledge of competitor's strategies, and further define competitive differentiators. • Understand business models, organization and go to market strategy, and leverage where appropriate.

• Act as the professional source for integration through the Project implementation including Pre-sales, Sales & Post-sale for new and existing clients • Work with clients and partners to solve technical challenges regarding their unique environment and requirements. • Lead improvements and Enable our sales and engineering process (via tools, processes, and other initiatives) • Create documentation, whitepapers, and other supporting material for internal and client usage.

• Collaborate with business stakeholders (Operations, HR, Payroll) to gather and translate WFM requirements into scalable Kronos configurations • Lead functional design, configuration, and testing of pay rules, accrual profiles, schedules, employment terms, etc. • Provide production support, troubleshoot system issues, and coordinate with vendors where necessary • Conduct system testing and UAT coordination, ensuring minimal disruption to business operations • Document functional requirements, test cases, and configuration change logs in line with governance protocols • Monitor Kronos system performance and recommend improvements to drive user experience and process efficiency.