• Partner with the sales team in promoting the product range to existing and new customers; update customers on new products and technology, as related to their industry and application. • Participate in trade shows, seminars and similar marketing activities; offer demonstrations to customers. • Support market access (distributors and system integrators) in conveying the value of our products and technology; support the launch of new products to the sales teams and channel. • Validate and resolve product compatibility issues within architectural solutions and provide guidance to customers. • Use your domain expertise as resource for internal partners and to advise customers on our products, solutions and services. • Analyze competitive products, have knowledge of competitor's strategies, and further define competitive differentiators. • Understand business models, organization and go to market strategy, and leverage where appropriate.

• Act as the professional source for integration through the Project implementation including Pre-sales, Sales & Post-sale for new and existing clients • Work with clients and partners to solve technical challenges regarding their unique environment and requirements. • Lead improvements and Enable our sales and engineering process (via tools, processes, and other initiatives) • Create documentation, whitepapers, and other supporting material for internal and client usage.

• Collaborate with business stakeholders (Operations, HR, Payroll) to gather and translate WFM requirements into scalable Kronos configurations • Lead functional design, configuration, and testing of pay rules, accrual profiles, schedules, employment terms, etc. • Provide production support, troubleshoot system issues, and coordinate with vendors where necessary • Conduct system testing and UAT coordination, ensuring minimal disruption to business operations • Document functional requirements, test cases, and configuration change logs in line with governance protocols • Monitor Kronos system performance and recommend improvements to drive user experience and process efficiency.

• Drive successful implementation and optimization of healthcare claims software solutions for clients. • Apply extensive understanding of healthcare claims processes, project organization skills, and relationship management skills. • Deliver mid- to complex software projects, accurately forecasting and scheduling business deliverables to meet project timelines. • Support end-to-end healthcare claims software implementation projects, within assigned Value Stream, ensuring alignment with client objectives and timelines. • Collaborate with other team members within assigned Value Stream. • Engage with clients and collaborate with clients to understand their needs and support the design of tailored software solutions that meet business requirements within assigned Value Stream, including handling configuration of HealthRules Payer and related solutions. • Identify potential project risks through proactive monitoring and develop mitigation strategies to ensure project success. • Identify functional gaps within HealthRules Payer suite. • Ensure quality assurance and compliance of mid- to complex healthcare claims software project deliverables. • Stay current with healthcare industry trends and best practices, continuously seeking opportunities to improve HealthEdge’s implementation processes.