• Own and drive execution of complex, cross-functional technical initiatives tied directly to company OKRs. • Translate business requirements into clearly defined technical programs. • Ensure every request from business stakeholders aligns with company objectives and measurable outcomes. • Make decisions on prioritization and tradeoffs in partnership with Engineering and business leaders. • Translate business needs into actionable requirements for engineering teams. • Handle negotiation tradeoffs between scope, timelines, and impact. • Proactively identify risks and remove blockers.

• Coordinate the end-to-end delivery of hyperscale customer deployments, including white space readiness and customer fit-out, while managing critical path project schedules • Serve as the primary point of contact between customers and internal teams (Sales, Design, Construction, and Operations) to ensure technical scope alignment and requirement fulfillment • Proactively identify and resolve blockers, manage customer scope changes, and ensure all deliverables align with organizational standards and contractual obligations • Manage customer scope changes and internal change requests including Non-Recurring Charges (NRCs), work orders, and technical scope updates • Review and interpret customer service orders, statements of work, and technical requirements to ensure project scope is understood and deliverable • Coordinate hyperscale design reviews with customer engineering teams and internal design/construction teams to ensure technical scope alignment prior to deployment

The Role Stakeholder Engagement & Governance - Collaborate with stakeholders to review change requests and assess business needs. - Initiate and facilitate process governance discussions to ensure alignment with organizational standards and best practices. - Provide subject matter expertise on case management processes and system functionality. Testing & Continuous Improvement - Providing oversight of testing activity for system enhancements and continuous improvement initiatives. - Validate requirements, identify defects, and ensure that updates meet operational and quality standards. - Recommend improvements that optimize workflows and advance user experience. Development Coordination - Facilitate daily development calls to review current workload, prioritize activities, and ensure transparency across in progress work. - Partner with technical teams to guide the development lifecycle and support timely delivery of enhancements. Work Environment - Operate effectively in a fully remote role, demonstrating accountability, communication, and self‑management. - Contribute to a collaborative and high‑performing team culture. - This role will require working US hours.

Role Description C2's client, a purpose-driven financial services organization that supports a portfolio of member-based fraternal brands through shared infrastructure, technology, and operational scale, seeks a Senior Digital Experience Program Manager to lead internal execution of a large-scale website and member portal replatforming initiative. This role exists to ensure the organization is aligned, prepared, and accountable across all internal workstreams required to deliver a complex digital transformation. While an external agency leads development, this person owns internal coordination across marketing, IT, operations, compliance, and executive stakeholders, ensuring work is sequenced correctly and delivered on time. Success in this role looks like a well-orchestrated program where content, creative, technical, and compliance efforts move in sync. This is a strong fit for someone who has led enterprise web or platform transformations and understands both the technical realities of CMS-driven builds and the operational complexity of large-scale content production. Qualifications - 8+ years of experience leading digital platform, website, or CMS transformation initiatives - Proven experience managing enterprise CMS replatforming projects such as Kentico, Sitecore, Drupal, AEM, or similar - Experience overseeing large-scale content production for website or platform redesigns - Strong understanding of website architecture, integrations, and authentication concepts - Experience managing cross-functional teams and complex, interdependent workstreams - Proven ability to manage third-party vendors and system integrators - Strong program management discipline, including risk management, planning, and governance - Experience working with project management tools such as Smartsheet, Asana, Monday, Jira, or similar Requirements - Lead internal execution of a multi-phase website and member portal replatforming initiative across multiple brands - Build and maintain integrated program plans covering content, creative, technical, compliance, and deployment workstreams - Define roadmap sequencing, milestones, and dependencies across all phases of delivery - Identify risks, dependencies, and critical path impacts, and proactively mitigate or escalate issues - Coordinate cross-functional teams across marketing, IT, operations, compliance, and executive leadership - Serve as the primary internal counterpart to the external agency program lead - Oversee third-party vendors and system integrators to ensure accountability to scope, timeline, and quality expectations - Build and manage content production plans, including copy, compliance review, photography, and video - Support content inventory, prioritization, and CMS readiness for deployment - Ensure alignment across technical integrations, including platform, authentication, and data workflows - Track program progress, budget exposure, and scope changes, providing regular updates to stakeholders - Coordinate User Acceptance Testing, launch readiness, and post-launch stabilization activities Benefits - C2 talent working 30+ hours/week for 30 consecutive business days are eligible for medical, dental, and optional vision insurance, life insurance and PTO accrual - 401(k) retirement plan with an employer match available for enrollment after 90 days - Client provides hardware and software