We transform tomorrows
Case Management Manager
Location
United States
Posted
81 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Case Management Manager
WTW
The Role Stakeholder Engagement & Governance - Collaborate with stakeholders to review change requests and assess business needs. - Initiate and facilitate process governance discussions to ensure alignment with organizational standards and best practices. - Provide subject matter expertise on case management processes and system functionality. Testing & Continuous Improvement - Providing oversight of testing activity for system enhancements and continuous improvement initiatives. - Validate requirements, identify defects, and ensure that updates meet operational and quality standards. - Recommend improvements that optimize workflows and advance user experience. Development Coordination - Facilitate daily development calls to review current workload, prioritize activities, and ensure transparency across in progress work. - Partner with technical teams to guide the development lifecycle and support timely delivery of enhancements. Work Environment - Operate effectively in a fully remote role, demonstrating accountability, communication, and self‑management. - Contribute to a collaborative and high‑performing team culture. - This role will require working US hours.
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