OpenLoop Health

Role Description Season is transforming how people access medical nutritional therapy, connecting patients with insurance-covered registered dietitians to improve health outcomes. As a Senior Software Engineer, you'll work across the entire Season platform, from core scheduling and dietitian appointments to new client integrations and our AI-powered nutrition tools. This is a builder's role at the intersection of healthcare, nutrition, and AI, where ownership and self-direction matter more than a perfect resume. What You'll Do - Build and maintain the core Season platform, including scheduling and dietitian appointment flows - Design and ship well-structured back-end APIs - Support and expand integrations with health systems and OpenLoop clients (Remedy Meds, Medvi, GetThin) - Contribute to our data and AI layer, which powers personalized nutritional guidance - Partner with non-technical stakeholders to turn fuzzy requirements into working solutions Qualifications - Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience) - 5+ years building and shipping production systems - Fullstack capability, backend depth plus frontend experience. Tech stack: backend - JVM (Java, Kotlin), Python. Frontend - React, Angular, or Vue. Cloud - AWS or GCP. FastAPI - Solid experience designing and building APIs and back-end services - Proficiency with relational databases (Postgres, MySQL) - Builder mindset, you've taken something from 0 to 1 and owned it end to end; comfortable with ambiguity and figuring things out independently - Strong communication and collaboration, including gathering requirements from non-technical stakeholders Nice-to-Haves - Infrastructure as code exposure (Terraform, CDK) - Snowflake, DBT or other data warehouse / analytics tools - Experience building billing, fintech, or healthtech systems - Prior experience in a regulated or healthcare environment (HIPAA / PHI) Benefits - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more Company Description We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Role Description OpenLoop is looking for an Enterprise Customer Success Manager to join our team remotely or at our HQ in Des Moines, IA. In this role, you will be responsible for collaborating closely with Customer Success leadership and continuously developing the client experience from start to finish, ultimately contributing to relationship retention and growth. What You'll Do - Drive Account Growth & Diversification: Proactively identify opportunities to expand OpenLoop’s footprint within your book of business by introducing new products and service lines that align with client goals. - Ensure Customer Success & ROI: Partner with clients to define "success" and track key performance indicators (KPIs) to ensure they are realizing maximum value from our solutions. - Churn Mitigation: Monitor account health signals and engagement data to proactively identify and resolve risks before they impact retention. - Strategic Relationship Management: Act as the primary point of contact for executive stakeholders, moving beyond tactical support to become a trusted advisor. - Integration Advocacy: Navigate complex system integrations by understanding how OpenLoop’s infrastructure connects with client workflows, ensuring a seamless data and operational exchange. - Lead Renewals & Upsells: Collaborate with Sales and Leadership to manage the end-to-end renewal process and execute expansion contracts. - Voice of the Customer: Synthesize client feedback into actionable insights for the Product team to influence the roadmap toward high-growth features. - Onboarding & Lifecycle Management: Lead clients through the transition from implementation to "go-live," ensuring a smooth handoff and immediate adoption of key features. - Data-Driven Reviews: Conduct regular Business Reviews (QBRs) to analyze program performance, showcase ROI, and plan for future scaling. Qualifications - The Strategic Generalist: You have a Bachelor’s degree in Business, Healthcare Administration, or a related field. - Proven CSM Track Record: 5+ years of experience in Customer Success or Account Management (B2B SaaS preferred), specifically focused on retention and revenue growth. - Integration Savvy: While you don't need to be a developer, you possess a strong mental model of how complex system integrations and APIs work to support business processes. - Commercial Mindset: You are comfortable discussing contracts, identifying upsell opportunities, and negotiating renewals. - Relationship Architect: You excel at building rapport with both technical users and C-suite executives. - Proactive Problem Solver: You don't wait for a client to complain; you use data to spot trends and offer solutions before the client knows they need them. - Healthcare/HealthTech Experience: (Bonus) Familiarity with the nuances of healthcare delivery or clinical operations. Benefits - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more Company Description We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Role Description OpenLoop is hiring a Lead Program Manager to own the strategy and roadmap for our TRT/HRT program. This is not a coordinator role — you are the single accountable owner of whether TRT/HRT delivers against the goals we've set for it. The roadmap is yours to define, defend, and ship. Hormone optimization — TRT for men, HRT for women — is a category where OpenLoop has both significant scale and meaningful commercial upside. The roadmap challenge is balancing clinical rigor with the patient experience and operational efficiency that lets the program scale across hundreds of thousands of patients. You'll set the program's direction, align Clinical, Product, Engineering, Pharmacy, RCM, Implementation, Marketing, and Client Success behind it, and are accountable to senior leadership for outcomes. This role is scoped to a single program today. As OpenLoop’s program portfolio and operating model mature, Lead Program Managers may expand to own multiple programs or a full program vertical. What You'll Do - Own the strategy. - Define the multi-quarter roadmap for TRT/HRT, including the metrics that matter, the bets we're making, and the sequencing that gets us there. - Close the deliverable-to-goal gap. - Set the operating goals. - Make build/buy/partner calls. - Lead without authority. - Own the program narrative for senior leadership. - Guide Program Managers. - Own client outcomes for the program. - Translate client and market signal. - Drive program-level commercial outcomes. Qualifications - 7–10+ years of experience owning programs, products, or operating units in healthcare, digital health, health tech, or closely adjacent fields. - At least 3 years setting strategy and owning a roadmap end-to-end. - Direct experience in hormone optimization or adjacent longitudinal care models. - Ability to build deep fluency, including lab-based eligibility workflows and prescribing pathways. - Track record of strategy ownership, not just execution. - Demonstrated cross-functional leadership. - Strong commercial and analytical instincts. - Exceptional written communication. - Built structure in fast-moving environments. - Strong compliance instinct. Benefits - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more Company Description We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Role Description OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. The Practice Authority Specialist is responsible for establishing, tracking, and submitting collaborative practice agreements (CPA) between healthcare providers, ensuring compliance with state regulations and organizational policies. This role serves as a vital link between clinicians, regulatory bodies, and internal stakeholders. - Manage Collaborative Practice Agreements (CPAs): Establish, submit, and track agreements for clinicians across multiple states, ensuring total alignment with varying state-specific regulations. - Monitor Compliance Lifecycles: Proactively track the status and renewal timelines of CPAs to ensure no lapse in provider practice authority. - Facilitate Stakeholder Relations: Act as a vital liaison between midlevel clinicians, collaborating physicians, and regulatory bodies to streamline agreement execution. - Educate Clinicians: Utilize internal resources to provide clear guidance to providers on complex regulatory requirements and onboarding processes. - System Maintenance: Leverage Jira, Excel, and GSuite to document activities and maintain an accurate, audit-ready database of all practice authority documents. - Other duties as assigned. Qualifications - Bachelor’s degree in Healthcare Administration, Business, or a related field. - 1+ years of experience in healthcare regulatory compliance, recruitment licensure, or collaborative practice management. - Interpersonal skills to simplify complex legal or regulatory concepts for clinicians and internal partners. - Thrive in task-based environments where tracking deadlines and managing documentation accuracy is paramount. - Experience with regulatory tracking systems, Excel, and GSuite; experience with Jira or similar tools is a plus. Benefits - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more

Role Description OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. The Credentialing Specialist is responsible for managing the credentialing and recredentialing processes for healthcare providers in accordance with our NCQA accredited Credentialing Verification Organization (CVO) guidelines. This role ensures all providers meet necessary qualifications and maintain compliance with industry standards, supporting the delivery of high-quality patient care. - Review and complete initial and renewal credentialing applications for healthcare providers across multiple practices, ensuring adherence to State, Federal, and NCQA CVO guidelines. - Verify provider credentials, including education, training, licensure, certifications, and work history. - Maintain and update credentialing documentation in the company’s credentialing database while ensuring records are accurate, complete, and up-to-date. - Monitor the status of credentialing applications and provider files, ensuring timely renewals and proactive follow-ups. - Track key credentialing metrics and generate reports on credentialing statuses and compliance. - Serve as a point of contact for providers regarding credentialing inquiries and communicate effectively with regulatory agencies and internal stakeholders. - Ensure all credentialing activities comply with state/federal regulations, board requirements, and NCQA standards. - Collaborate with legal and regulatory teams to stay informed about changes in requirements and implement necessary adjustments. - Identify and resolve issues or discrepancies in credentialing documents and manage communications with accrediting bodies for escalated issues. - Proactively identify opportunities to enhance the credentialing process and stay updated on industry trends. - Assist with preparing reports and presentations related to credentialing activities. - Other duties as assigned. Qualifications - 1-2 years of experience in healthcare credentialing, regulatory compliance, or a related field. - Experience with provider data management systems such as MDStaff. - Familiarity with NCQA CVO guidelines and multi-state credentialing processes is highly desirable. - Proficiency in using credentialing software and E-Ticketing systems (e.g., Jira, Zoho Desk) is a plus. - Detail-oriented with strong organizational and time-management skills. - Excellent communication skills, both written and verbal, for effective interaction with providers and regulatory bodies. - Strong analytical and problem-solving abilities. - Ability to work independently and collaboratively within a team environment. - Commitment to maintaining confidentiality and adhering to ethical standards in handling provider information. Preferred Qualifications - Certification in Credentialing (e.g., Certified Provider Credentialing Specialist) is advantageous. - Experience working within an NCQA-accredited CVO or similar credentialing organization. Benefits - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more Company Description We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Title: Clinical Specialist II (RN), Quality Location United States - Remote Employment Type Full time Location Type Remote Department Patient Care Clinical Operations Job Description: About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. About the Role OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. This is an incredible opportunity to support the Clinical Quality team in a fast-paced, innovative company that puts the patient at the center of everything we do. This role is for a clinical care professional with a demonstrated passion for clinical quality and exceptional attention to detail. This pivotal Registered Nurse role offers a unique opportunity to contribute to OpenLoop's commitment to clinical excellence. Supporting the Director of Quality, you will help drive key initiatives that optimize clinical outcomes, ensure adherence to best practices, and maintain high standards of patient care. This role leverages your clinical expertise and analytical skills to support continuous quality improvement across programs and enhance the safety and effectiveness of care delivery. What You'll Do - Collaborate closely with the entire team to provide essential support in key areas. - Conduct in-depth Root Cause Analyses (RCAs) of submitted incident reports, employing a meticulous and systematic approach to identify underlying factors. - Develop actionable improvement strategies based on RCA findings. - Provide targeted outreach to providers, focusing on education and feedback. - Track individual provider quality metrics to support performance improvement initiatives. - Assist the Director in overseeing all quality initiatives to ensure consistent high-quality care across the organization's diverse programs. - Develop a comprehensive understanding of all program operations and their unique requirements. - Conduct regular audits to verify clinical compliance with established treatment protocols. - Monitor adherence to service level agreements to ensure quality standards are met. - Monitor and analyze both provider and patient satisfaction data to identify areas for improvement in care delivery. - Contribute to ensuring consistent adherence to established standards of care among all clinicians. - Assist in overseeing and developing a robust system for tracking laboratory results and other critical clinical elements, tailored to the specific needs of each program. - Collaborate with program leadership to define essential data points and establish efficient tracking mechanisms. - Serve as a vital liaison between the company and clients, effectively addressing provider-related concerns and patient complaints regarding providers in a professional and timely manner. - Utilize strong communication and problem-solving skills to ensure positive resolutions and maintain strong client relationships. - Serve as an integral member of an interdisciplinary care team, collaborating effectively with colleagues to deliver exceptional patient care. - Maintain confidentiality and adhere to HIPAA regulations when handling patient information. - Participate in ongoing training and professional development activities to stay updated on survey protocols, healthcare regulations, and best practices. - Meet productivity targets and quality standards established by the organization. - Participate in training and onboarding. - Complete additional project work as assigned to support continuous improvement of team operations and patient experience. - Other duties as assigned. Who You Are - 5+ years of clinical experience (telemedicine, acute care, or case management preferred). - Strong understanding of clinical quality principles and best practices. - Excellent attention to detail and analytical skills. - Experience with data tracking and reporting. - Strong communication and collaboration skills. - Proactive, solution-oriented mindset with a focus on continuous improvement. - Experience in quality assurance, training, or operations is a plus. - Strong organizational skills with the ability to manage multiple priorities. - Proficient with telehealth technology and EHR systems. - Ability to troubleshoot technical issues and support others. - Commitment to high-quality, patient-centered care. - Ability to work independently and in a fast-paced team environment. - Professional, reliable, and timely. - Telemedicine or virtual care experience preferred. Our Benefits In addition, for salaried positions you would also be eligible for: - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Generous PTO and hybrid-work flexibility - 401(k) + Company Match - Life Insurance, Pet insurance, and more Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

Role Description OpenLoop is looking for a Provider Experience Specialist to join our team remotely. In this role, you will serve as the primary point of contact for providers during onboarding and their first weeks with OpenLoop. You will be responsible for delivering a seamless, supportive, and engaging onboarding experience, ensuring providers feel confident, connected, and fully prepared for clinical success. Your work will directly impact provider readiness, satisfaction, and retention. - Serve as the primary point of contact for providers throughout onboarding and their early weeks, building trust and ensuring a positive experience. - Coordinate onboarding logistics, including scheduling and rescheduling sessions, to maintain provider progress from offer acceptance through initial clinical shifts. - Ensure providers are fully prepared for their first shifts by confirming system access, credentialing, and clinical readiness. - Conduct weekly check-ins during the first 4–6 weeks to support engagement, answer questions, and proactively address concerns. - Partner cross-functionally with Recruitment, Medical Operations, Practice Management, and IT to drive onboarding completion and resolve issues efficiently. - Facilitate and track provider cross-training opportunities to expand readiness and utilization. - Collect and analyze provider feedback from surveys and direct interactions to identify trends and improvement opportunities. - Identify process gaps, recommend improvements, and escalate concerns as appropriate. - Maintain accurate documentation of provider progress, communications, and onboarding milestones. - Manage complex onboarding scenarios and resolve non-routine issues with minimal oversight. - Provide guidance and support to junior team members as needed. - Other duties as assigned. Qualifications - 2–4 years of experience in provider relations, onboarding, customer success, or a related field (healthcare preferred). - Strong communication and interpersonal skills with the ability to build trust and rapport quickly. - Highly organized and proactive, with the ability to manage multiple provider relationships simultaneously. - Confident facilitating live sessions and leading group discussions. - Demonstrated ability to handle complex or non-routine issues and drive resolution independently. - Skilled at identifying patterns, surfacing insights, and recommending process improvements. - Passionate about improving the provider experience and delivering high-quality support. Benefits - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more Company Description We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Role Description OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. We empower any brand, individual, or organization to launch compliant virtual care in weeks, not months. As an Account Executive on our Brick & Mortar team, you will own the full sales cycle for owner-operated healthcare practices: chiropractic, medspa, dental, wellness, gyms/fitness studios and similar clinics looking to add or expand a virtual care or weight management program. This is a high-volume, fast-close environment. The target is one closed deal per rep per day. The buyer is a small business owner who will decide quickly or not at all. If you have built your own pipeline, sold to entrepreneurs, and closed at volume without needing hand-holding, you will thrive here. What You'll Do - Own the full sales cycle from prospecting to close across a defined geographic or named territory. - Build your own pipeline through outbound prospecting -- calls, emails, and direct outreach to practice owners and operators. - Run efficient discovery and demo calls that get to the point and earn a decision in one to two conversations. - Close deals cleanly at stated price without defaulting to discount to get a signature. - Maintain accurate pipeline and activity data in HubSpot so forecasting reflects reality. - Develop and own an outbound strategy for your specific territory within your first 90 days. - Share field intelligence with leadership -- what objections you are hearing, what is winning deals, what is losing them. - Other duties as assigned. Qualifications - You have 2+ years of B2B sales experience with a proven track record of hitting or exceeding quota. - You have sold directly to small business owners or independent operators -- you understand that the owner is the buyer, the champion, and the end user simultaneously. - You generate your own pipeline. You do not wait for leads to come to you. - You close deals in one to two conversations. You know how to create urgency without being pushy. - You hold price. You do not fold on terms to get a signature. - You are coachable. You adopt process, take feedback, and change behavior based on it. - You thrive in a structured, high-activity environment. You are competitive and team-oriented at the same time. - You have hands-on experience with HubSpot or a similar CRM and keep your pipeline current. Benefits - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more Company Description We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

Role Description We’re hiring a Staff Technical Program Manager to lead high-impact, cross-functional programs that directly support company OKRs and strategic priorities. This is a senior-level individual contributor role responsible for translating business vision into structured, executable technical programs. The TPM will partner closely with Engineering, Product, and business stakeholders to ensure all initiatives are aligned to measurable outcomes. This role is foundational: you will help build and scale the TPM function at OpenLoop by standardizing Jira practices and establishing reporting cadences. Success in this role will drive operational rigor, predictability, and scalable execution across the organization. You will have C-level visibility and meaningful ownership. What You’ll Do - Own and drive execution of complex, cross-functional technical initiatives tied directly to company OKRs. - Translate business requirements into clearly defined technical programs. - Ensure every request from business stakeholders aligns with company objectives and measurable outcomes. - Make decisions on prioritization and tradeoffs in partnership with Engineering and business leaders. - Translate business needs into actionable requirements for engineering teams. - Handle negotiation tradeoffs between scope, timelines, and impact. - Proactively identify risks and remove blockers. Qualifications - 6+ years of experience in Technical Program Management or equivalent strategic technical role. - Strong technical fluency (not required to be an engineer) with the ability to understand systems architecture, APIs, integrations, and technical dependencies. - Demonstrated experience translating complex systems into business-friendly language. - Proven experience driving programs tied to OKRs and measurable business outcomes. - Strong prioritization and decision-making skills with the ability to operate autonomously. - Exceptional written and verbal communication skills. - Experience aligning and influencing cross-functional stakeholders. - Track record of delivering complex initiatives on time. - Hands-on experience using Jira and other project management tools (e.g., Monday, Linear, Miro or similar) to manage cross-functional delivery at scale. - Experience structuring backlogs, defining epics and milestones, and creating executive-ready reporting dashboards. Preferred Qualifications - Experience in healthcare, health tech, virtual care, care delivery platforms, or healthcare operations. - Experience working in fast-growing, or globally distributed teams. Benefits - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more Company Description We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

Role Description This is a remote position. We are seeking a compassionate and dedicated Telemedicine Registered Nurse (RN) to join our team! You'll have the opportunity to bridge the gap between technology and compassionate care, providing specialized support for gender and sexually diverse communities and addressing STI health needs from anywhere! If this sounds like a mission you want to be a part of - we'd love to connect! In this role, you’ll make an impact by: - Providing Compassionate, High-Quality Synchronous Care (~20 hours a week) - Delivering inclusive, expert, virtual care through scheduled synchronous consultations through our virtual care platform - Leading comprehensive initial assessments for those seeking preventative HIV care, including but not limited to: history taking, risk assessment, and psychosocial evaluations - Providing comprehensive sexually transmitted and blood borne infection (STBBI) prevention education to clients (with a focus on HIV prevention), including risk reduction strategies and behavioral counseling - Championing health education and empowerment, helping patients understand their treatment options, navigate stigma, and take control of their wellness - Supporting Seamless Asynchronous Patient Care (hours vary daily based on task availability) - Providing asynchronous care to ensure timely and continuous support for patients, including reviewing results, providing education, and clinical follow-ups - Maintaining accurate, detailed patient records in our Electronic Medical Record (EMR) system, using a wide variety of virtual tools to chart and connect with patients - Collaborating with our team of Nurse Practitioners and support team members to support end-to-end patient care Qualifications - An active Registered Nurse compact state license - 3+ years of experience in a clinical nursing role - Clinical experience in a semi-independent practice role in medical patient care and/or sexual health - Experience providing virtual healthcare - Excellent communication skills and empathetic care delivery - Experience working in HIV prevention and/or with the LGBTQ2IA+ community - Daily availability for asynchronous patient care tasks (reviewing results, providing education, follow-ups), plus 20 hours weekly for scheduled shifts, including live consultations—task volume may vary based on state licensure and patient needs Requirements - It would also be great if you have: - Additional non-compact state licenses in one or more of the following states: Alaska, Minnesota, or Oregon - Experience working with gender and sexually diverse communities - Experience working in the private sector, a start-up, or a technology company Benefits - This is a 1099, contract position - 10 hours weekly - more encouraged - Some weekend work is applicable