• Stay up to date with laws and regulations applicable to the industry • Ensure the organization's practices are compliant with local, national and international regulations • Communicate any regulatory changes to employees and stakeholders • Develop, review and implement internal policies and procedures • Identify potential risks and implement programs to mitigate them • Develop training programs for employees to ensure they are informed of any legal changes and updates • Provide regular reports to senior management or the board on compliance risks, breaches, and mitigation efforts

• Own and maintain SOC 2 Type II certification, including evidence collection, control monitoring, and audit coordination • Drive IAL3 compliance readiness and implementation • Manage accessibility compliance (WCAG) requirements • Identify and pursue additional certifications as needed based on customer and market requirements • Coordinate penetration testing cycles and drive remediation with engineering • Maintain a living view of organizational risk and surface it to leadership • Develop and maintain security policies, procedures, and controls • Respond to security incidents with speed and clarity • Respond to customer security questionnaires promptly and accurately • Support sales in security-sensitive enterprise deals • Maintain public-facing trust documentation • Participate in customer security calls and reviews as needed • Partner with engineering to build security into the development process • Provide clear security guidance and timely reviews so teams can ship with confidence • Collaborate with product on security and accessibility features • Work with customer success to address customer security concerns

• Lead and coordinate compliance related projects from initiation through completion. • Develop projects plans, timelines, and deliverables in collaboration with cross-functional teams. • Develop and Maintain workflows and operational procedures to support compliance activities. • Design and maintain dashboards and reports to monitor compliance metrics and trends. • Support regulatory reporting and internal compliance reviews. • Oversee and maintain processes around the coordination of internal and external compliance reviews.

• Provide strategic leadership, governance, and vision across multiple global business processes and solutions • Define and own the global vision, roadmap, and governance framework for end-to-end business processes and enabling solutions • Collaborate with senior business leaders, IT, and regional teams to design and sustain a unified operating model that enables business growth while ensuring compliance excellence • Partner with business leadership to ensure that compliance and process governance frameworks enable operational effectiveness, agility, and innovation • Champion the integration of compliance goals into business strategies • Lead global governance forums to align on priorities, funding, and solution investments • Develop solutions based on best practices and customer feedback • Drive change management, training, and communications to support global adoption of new processes and ways of working