biBerk Business Insurance

• Directly handles business owner liability claims. • Analyzes coverage issues under the Business owners coverage form, garagekeepers, hired non-owned auto, auto services and other standard industry forms. • Analyzes, investigates, and evaluates new loss notices and claim tenders. • Adjusts total auto losses as part of adjusting liability claims. • Expeditiously analyzes and positions claim under applicable coverage. • Collaborates on setting reserves at appropriate level for claims. • Uses good judgment in managing ALAE in claims investigation. • Appropriately documents claim files in accordance with established guidelines. • Obtains and maintains adjuster licenses, as required.

• Field inbound calls from small business owners seeking insurance and make outbound calls to leads who have applied for business insurance through our website. • Effectively articulate the benefits of THREE to potential customers and close sales by: Educating leads on the risks their business may face, and how THREE can address those risks more effectively than other insurance providers. • Tailoring your sales approach to the unique needs and motivations of each customer. • Challenging misconceptions and overcoming objections with professionalism and confidence. • Collaborate with the Underwriting team to collect all necessary documentation from prospects to inform underwriting decisions. • Meet or exceed monthly sales quota as set by Sales Leadership. • Maintain consistent availability for shifts as coordinated with your supervisor, ensuring reliable adherence to the agreed-upon work schedule.

Imaging Services Associate Hybrid Remote • Pittston, PA • Support Services Location: Pittston, PA Job Description: Full-time Description biBerk, a Berkshire Hathaway company, is rapidly expanding our footprint throughout the US. We are seeking an Imaging Services Associate in Pittston, PA with a hybrid work structure to identify and route documents for our claims, underwriting and premium audit departments. Here, there are high volumes of incoming documents required to be assigned to the appropriate department in a timely manner. If you're someone who thrives on organization and looking to get you start in an entry-level administrative role, apply now! Job Responsibilities - Identify and route documents for our claims, underwriting and premium audit teams. - Handle high volumes of incoming documents and assign to the appropriate department in a timely manner. Requirements Qualifications - Prior experience working in an office setting preferred but not required - Insurance knowledge preferred but not required - Excellent computer skills and experience - Excellent oral and written communication skills - Strong attention to detail - High level of organizational skills - High level of self-motivation and focus - Ability to sit for long periods of time - Ability to achieve daily goals and maintain high standards of quality About Us biBerk is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBerk.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer. BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBerk are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust. BHDIC is excited to announce our comprehensive benefits package with some new and enhanced features for 2026 that include: - Medical (PPO/HDHP), vision, disability, and life insurance. - Enhanced dental plan with orthodontia coverage in addition to a standard plan. - Generous PTO plan for all benefit-time eligible employees. - Paid company holidays and 4 floating holidays. - Paid parental leave. - Employee Retirement Savings Plan/401(k) with company match and immediate vesting. - Education Assistance Program that offers 100% upfront tuition reimbursement after 6 months of service for approved degree programs. - Service Recognition Program that provides a monetary award to be used toward a vacation every 5 years of employment. - Wellness Initiatives that include Fitness Center and Weight Watchers Reimbursement programs. - Voluntary benefits that include accident, critical illness, and hospital indemnity. - Employee discount and rewards program on travel, tickets, electronics, home, and more. In accordance with pay transparency laws and regulations, the following good faith starting compensation is being provided. The starting compensation for this position is $16.00 per hour. Final compensation will be based on candidate qualifications, geographic location, and other considerations permitted by law.

• Conduct investigations as they adjust 1st party property claims. • Investigating losses to determine coverage and the extent of indemnity owed under the policy. • Retaining and managing outside vendors and experts as part of a quality claims investigation. • Obtaining and reviewing evidence, reports, and records. • Establishing appropriate reserves, as warranted throughout the claims investigation. • Processing expense and indemnity payments, as appropriate. • Maintaining an organized and efficient workflow, including keeping an active diary on each open claim file. • Providing superb customer service in a fast-paced environment. • Drafting detailed correspondence, including coverage position letters and reservation of rights letters.

• Determine compensability and/or coverage issues for loss time workers' compensation claims. • Effectively manage a caseload of loss time claims from numerous jurisdictions. • Negotiate and direct settlements under management's review. • Gather medical and factual evidence to determine compensability. • Direct outside investigation and handle litigation files within given authority. • Coordinate and maintain contact with claimants and/or their attorneys, outside investigators, and rehabilitation personnel as well as routine contact with insureds, account liaisons and medical providers.

• Conduct User Acceptance Testing (UAT) on all new features, bug fixes, and enhancements for the claims system. • Document and communicate test results, defects, and recommendations for improvement. • Partner with Claims Systems Team to write clear specific actions for system changes. • Collaborate with claims leadership to identify process gaps. • Assist in data validation and integrity checks for regulatory reporting and compliance. • Participate in workflow evaluations to ensure service level objectives are met. • Support Claims Compliance by ensuring that all compliance-related changes are implemented effectively and accurately across all platforms. • Provide feedback to management and IT on system performance. • Support training initiatives as needed. • Contribute to continuous improvement projects of the claims system. • Promote strong collaboration with cross-functional teams to ensure alignment on business goals.

• Architect, implement, and enhance CI/CD pipelines in Azure DevOps for application and infrastructure deployments. • Design, develop, and maintain Infrastructure as Code solutions using Terraform, Azure Bicep, and PowerShell. • Build and support reusable infrastructure patterns for Azure environments, with awareness of broader multi-cloud design principles. • Collaborate closely with software engineering teams to support the build, deployment, and operational support of modern web applications, APIs, and platform services. • Apply a strong application development background to improve build, release, deployment, and configuration management processes. • Manage and improve existing Azure DevOps pipelines and deployment workflows. • Oversee and troubleshoot Azure PaaS and platform services used across the organization. • Support secure cloud design and deployment practices with strong understanding of networking, identity, access management, secrets management, and environment security. • Partner with development and security teams to improve deployment reliability, operational maturity, and overall security posture. • Provide mentorship and technical leadership to other DevOps engineers. • Participate in troubleshooting, operational support, and continuous improvement of DevOps and cloud engineering practices.

• Determine compensability and/or coverage issues for loss time workers' compensation claims. • Effectively manage a caseload of loss time claims from numerous jurisdictions. • Negotiate and direct settlements under management's review. • Gather medical and factual evidence to determine compensability. • Direct outside investigation and handle litigation files within given authority. • Coordinate and maintain contact with claimants and/or their attorneys, outside investigators, and rehabilitation personnel as well as routine contact with insureds, account liaisons and medical providers.

• Identifying appropriate method to handle collection accounts (phone call to agent/ insured, e-mail, or document mailing). • Arrange installments on audit balances and current policies with payroll endorsements due to audits of prior terms. • Effectively follow up on payment commitments. • Management of accounts that are outsourced to collection agencies or attorneys. • Handle all documentation requests from insureds, agents, and collection vendors. • Provide superior customer service to internal and external customers. • Explain of audit results to insureds and agents. • Correspond with agents, insureds and internal personnel verbally or in writing on dispute issues and other audit related issues. • Assist in explaining what resources are needed to resolve any issues with estimated audits. • Submit all settlement offers to Department Manager for review and approval.

• Lead, coach, mentor, and develop a team of Underwriting Analysts and Underwriting Specialists who execute post-bind procedural tasks; including post-bind reviews, documentation follow-up, policy changes, and various other tasks. • Manage team queues and workloads to achieve adequate performance against SLAs - high focus on efficient workflow management in a high-volume, time-sensitive environment. • Perform regular quality checks on work processed by direct reports. • Provide feedback/input to improve automation, drive workflow efficiency, and increase work capacity absent of significant headcount increases. • Work closely with the Underwriting and Sales leadership teams to ensure end-to-end processes achieve THREE’s goals while delivering a world class customer experience. • Handle out of authority tasks from direct reports.