• Execute IT infrastructure and application support tasks according to documented procedures (40%) • Responsible for executing IT operations processes to detect, escalate, and resolve incidents or potential incidents. Responsible for providing troubleshooting or tier 1 resolution services. (20%) • Provide incident leadership and assist with engaging and directing service delivery staff to restore service as rapidly as possible. (20%) • Responsible for managing and maintaining Standard Operating Procedures manuals (20%)

• Faire du conseil autant que du delivery • Participer activement à la R&D : veille technologique & bonnes pratiques • Former & mentorer les collaborateurs • Proposer des solutions adaptées et challenger les clients • Résoudre des problèmes de complexité systémique dans un environnement de production à grande échelle

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you ready to take your career to the next level? Do you have the strong interpersonal skills necessary to uphold the superior vendor support reputation of ServiceLink, the best in the mortgage industry? If you are motivated and passionate about beginning a career in our industry, you will enjoy being a valued member of the Title & Closing team. This position carries the primary responsibility of maintaining a compliant vendor database while working closely with vendors to resolve concerns and discrepancies. If you proudly consider yourself a detail oriented, efficient and organized worker, consider joining ServiceLink, a company committed to providing the training which will support our employees in reaching their full potential of advancement. A Day in the Life - Review Work In Progress reports to ensure completion - Address inquiries from clients, borrowers, agents and internal staff - Develop relationships with our vendors and co-workers Who You Are - A penchant for excellence. You will use your strong attention to detail to maintain our quality standards. - The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients. - Excellent verbal and written communication skills. Responsibilities - Review Work In Progress reports to ensure completion - Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner - Process orders in accordance with ServiceLink and client requirements - Product knowledge inclusive of, but not limited to: Full Title Search, Institutional Lender Search, Institutional Lender Search with easements and restrictions, Property Report Search, Deed Copy Search, Updates, Mortgage Recordings with or without a bring down - Review vendor performance reports - Maintain open communication with team members and team leader - Develop relationships with our vendors and our co-workers - All other duties as assigned Qualifications - High School diploma or equivalent preferred - Practical work experience within real estate industry - Proven customer service skills - Proficiency with personal computers

• Oversee Lightyear’s operations’ team’s efforts around quoting and telecom service installations • Define and track team and individual KPIs • Define and continuously optimize quoting and implementation processes • Hire and onboard new product operations team members • Partner with Sales and Product to improve efficiency