ServiceLink

Role Description Are you a professional who can coordinate workflows and work processes? Are you able to provide management with updated status on items in workflows? Do you have experience with utilization of reporting and workflows? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history as an Escrow Officer. Now is the time to join our team and become a part of something big. A DAY IN THE LIFE: In this role, you will… - Coordinate the closing of files assigned to you within a required timeline and coordinate all aspects involved with the finalizing of the closing process - Be responsible for the preparation and accuracy of closing documents in accordance with State requirements and client instructions - Ensure that ServiceLink’s two-hour turnaround time commitment to clients is met by monitoring and prioritizing work-in-progress reports - Review title commitment for clearance and to ensure all items are accounted for, including but not limited to: updating payoffs, taxes, and HOA - Secure lender, seller and/or broker approval of loan closing documents - Confirm closing dates, location, documentation, and funds due at closing with borrowers - Resolve vendor billing issues - Conduct bi-weekly meetings with team members and management - Address inquiries from asset management companies, clients, borrowers, agents and internal staff - Develop procedures to ensure an enhanced vendor, client and consumer experience is consistently delivered - Resolve rejected documents - Develop scripts and workflows to support and triage inbound vendor phone calls and inquiries Qualifications - High School diploma or equivalent required - Prior experience as an Escrow Officer or a Closing Coordinator - Practical work experience within the mortgage loan department of a lending institution - Working knowledge of real estate titles - Prior experience with deed preparation and closings - Must be able to use and have advanced computer skills and be proficient in Microsoft software products - Ability to handle multiple tasks simultaneously - Demonstrate good communication - Good customer service skills Requirements - Responsible for daily reports, schedules, funding, policies, rejected documents and any other assigned reports by managers - Responsible for preparation and accuracy of closing documents in accordance with State requirements and client instructions - Review title commitment to ensure all items are accounted for, including but not limited to: updating payoffs, taxes and HOA; Review effective date schedule within company policy guidelines - Engage lender, seller, and/or broker for approval of loan closing documents and provide requested documents - Assists in training - Confirm closing dates, location, documentation, and funds due at closing with all parties - Ensure all funding conditions have been met in accordance with State requirements and client instructions - Attend assigned conference calls - Attend and participate in bi-weekly team meetings, ensuring that you are on-time and prepared - Update management of daily reporting status - Work with management on team metric and file counts - Maintain professional communication with team members, team leader, management, and clients (internal and external) - Address inquiries from clients, sellers, buyers, agents, internal staff and asset management companies professionally and in a timely manner - Resolve vendor billing issues - Cut checks to all payees and wire funds to the seller within client directed timelines - Confirm file setup with disbursements - Resolve post-close issues in a timely manner, including lender, recording, and policy rejections - Resolve rejected documents - Responsible for maintaining good client relationships and providing customer service - Review and signoff on authorized items - Ensure that all funding conditions have been met in accordance with state and client instructions - Perform all other duties as assigned

Role Description The Training Operations & Learning Systems Administrator provides strategic and operational support for ServiceLink’s learning technologies and training operations. This role is responsible for the administration, optimization, and evolution of the Learning Management System (currently Saba Cornerstone) while also coordinating training operations and supporting enterprise-wide training initiatives. The role balances hands-on system expertise with project leadership, operational coordination, and vendor relationship management to ensure training programs are effective and aligned with business needs. In this role, you will: - Lead the creation and ongoing maintenance of training programs in Saba/Cornerstone LMS - Provide LMS technical knowledge and support for our learners, training team, and other business lines - Serve as the primary owner of LMS initiatives, including evaluation, selection, testing, implementation, and rollout of a new LMS - Coordinate training operations including learning calendars, vendor course management, training records, and learner communications - Analyze training and learning metrics to uncover trends, measure program effectiveness, and support continuous improvement aligned to business outcomes - Function as a liaison between training, business units, LMS vendors, and external content providers - Lead training-related audit readiness and external audit responses, acting as the primary point of contact for client audit calls and documentation review Qualifications - A Bachelor’s Degree in Business, Human Resources, Education, Technology or similar and/or equivalent experience - 3 years of experience as an LMS administrator with 1 year of experience utilizing Saba or Cornerstone platform - Experience evaluating, recommending, and implementing a new LMS platform - Experience supporting training operations, reporting, audits, and project delivery - Advanced Microsoft Office skills, including OneNote, Word, PowerPoint, Excel, and Planner - Strong analytical skills utilized in a QC, audit, or data analytics capacity - Excellent interpersonal and relationship-building skills - Excellent verbal/written communication skills - Excellent research, writing, and documentation skills, including the ability to understand and clearly communicate business processes, workflows, and terminology to audiences not familiar with them - Advanced organizational and project management skills, including the ability to support multiple projects simultaneously - Extremely meticulous with a demonstrated commitment to quality and accuracy Requirements - Advanced knowledge and hands-on experience administering an enterprise LMS platform (Saba/Cornerstone preferred) for a multi-departmental workforce - Expertise in evaluating, recommending, and implementing learning technology solutions - Strong project management skills, with experience leading cross-functional initiatives - Excellent analytical skills, including the ability to interpret data, identify trends, and communicate insights clearly - Experience supporting audits, compliance initiatives, and quality assurance efforts - Strong written and verbal communication skills with the ability to collaborate across teams - Exceptional organizational skills and the ability to manage multiple priorities simultaneously Benefits - Willingness and ability to travel quarterly to PA or MI for in-person training team meetings

• Be responsible for the coordination of all ServiceLink title products. • Review Work In Progress reports to ensure completion. • Interact with ServiceLink’s vendor panel to ensure that fees, turn times, and service quality are within established SLAs. • Process orders in accordance with ServiceLink and client requirements. • Work with vendors as well as staff and other associated outside agencies.

Accounts Receivable Specialist I, Accounting & Finance Job Location: Moon Township, PA, USA; Pittsburgh, PA, USA Hybrid Role Required to be In-Office: Yes Travel Required No Telecommute Yes Shift/Availability M-F 8:30-5:00 Min USD $16.00/Hr. Max USD $21.00/Hr. Overview The Accounts Receivable Specialist is an entry-level position in Accounts Receivable. This position works directly with the Manager and Team Lead of Accounts Receivable in the Accounting Department, and is responsible for providing clerical and administrative support to ensure timely preparation and accuracy of client reporting and other projects. This is a hybrid role, and will be required to work in-office at our Moon Twp., PA office at least 3 days per month. Candidates must be located within reasonable commuting distance of Pittsburgh, PA and be willing to work in-office on a regular basis. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… - Oversee client accounts, accounts receivable adjustments and payment applications. - Research and resolve client receivable collection issues. - Maintain relationship with clients via telephone, email, etc. as appropriate. - Perform monthly reconciliation of client billing accounts and cash receipts. - Over-communicate with management. WHO YOU ARE You possess … - High School diploma or equivalent, AS in Accounting or Finance preferred. - Excellent communication skills both verbal and written - Strong organizational and decision-making skills. - Excellent customer service skills. - Proficient computer skills including Microsoft products, particularly Excel. - Dedicated workspace and reliable high-speed internet access in a secure environment. Responsibilities - Adhere to company policies and procedures as communicated by management team - Discuss/address escalated issues and/or concerns with management team and/or Human Resources Department, if necessary - Review daily all assigned tasks to ensure completion - Maintain good working relationship with clients - Collaborate and maintain good working relationships with team members and other - Monthly reconciliation of Cash Management Accounts - Handle collection and allocation of payment - Assume role of point of contact for Client communications - Carry out collection and client reporting activities according to specific guidelines and timeframes - Monitor client accounts detail until payment received - Understanding of General Ledger; including Debits and Credits and the impact on Revenue and Cash. - Research and resolve client inquiries - Strong attention to detail and accuracy - Over-communicate with management on all matters - Perform all other duties as assigned Qualifications - High School Diploma or GED required, BS in Accounting or Finance preferred. - Microsoft Office Experience including Microsoft Excel skills. - Accuracy and attention to detail. - Deadline oriented. - Ability to communicate professionally both written and verbally. - Strong customer service skills - Dedicated workspace and reliable high-speed internet access in a secure environment. WHO WE ARE About us … ServiceLink is a mortgage services company headquartered in Pittsburgh, PA that helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and service. ServiceLink, as well as its affiliates and subsidiaries, is an Equal Opportunity employer. The Company recruits and hires individuals based on demonstrated abilities, achievements and experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, physical or mental disability, protected veteran status, national origin or ancestry, marital status, pregnancy, citizenship status, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. ServiceLink is committed to ensuring that our online application process supports our commitment to equal employment opportunity for all U.S. job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, and need to request a reasonable accommodation, please send an email to workwithus@svclnk.com with “Accommodation Request” in the subject line. Accommodation Requests are evaluated on a case-by-case basis. ServiceLink offers a number of benefits to its employees, including health, vision, dental and life insurance; 401(k) plans; Employee Stock Purchase Plan; and paid vacation and sick time. Salary range information is available upon request for applicants residing in cities, counties or states requiring such disclosure.

• Recruit Abstract & Notary vendors. • Be responsible for the creation & maintenance of Abstract & Notary Vendor Profiles. • Interact with ServiceLink’s vendor panel to manage fees and billing requirements. • Reconcile Vendor payments in accordance with ServiceLink requirements. • Work with vendors, as well as staff and other associated outside agencies.

• Provide Desktop and Field appraisal reports according to client requirements • Provide quality Review Appraisals as well as handle Quality Control escalations • Perform quality control reviews on complex valuation reports • Troubleshoot, discuss, and independently resolve complex quality control escalations with both field appraisers and lender clients • Assist on valuation projects

Title: Staff Appraiser -Valuations : Detroit, MI Location: Detroit United States Min USD $85,000.00/Yr. Max USD $175,000.00/Yr. Job Description: ServiceLink is seeking experienced, Certified appraisers to join our Staff Appraiser team. The ideal candidates are Certified real estate appraisers who demonstrate initiative, take action, and maintain ownership of high-level results. As a ServiceLink Staff Appraiser, you’ll perform desktop and field appraisal assignments and quality control reviews consistent with established client-driven turn times and high-quality standards. This opportunity offers excellent pay, full benefits, company-paid continuing education, and more. WHY SERVICELINK? What we offer… - Highly Competitive Pay Structure: Staff Appraisers receive guaranteed base pay, plus generous order level compensation for every order completed, providing the perfect mix of reliable pay and uncapped earning potential - Full Benefits: ServiceLink offers a comprehensive benefits package including Health, Dental, Vision, 401K w/ company match, Stock Purchase Plan w/ company match, and more - Paid Time Off: ServiceLink employees receive up to 24 paid days off in their first full year of employment, including 10 vacation days, 5 sick days, 3 personal days, and 6 paid holidays - We Invest in You: While employed with ServiceLink, we’ll cover or reimburse your eligible expenses for items like Continuing Education, software and MLS fees - Unrivaled Support: As a Staff Appraiser for ServiceLink, you’ll have access to the support you need to complete appraisal assignments without many of the challenges common to the profession - Scheduling and pipeline management support - Dedicated client liaisons - Quality Control specialists - Peer support from other Staff Appraisers, Leaders, and our Chief Appraiser - Peace of Mind: ServiceLink’s position as the industry leader in Valuations market share, along with our broad, longstanding relationships with the top national, regional, and local lenders ensures consistent, reliable volume regardless of location or market conditions * This position is Work from Home, but requires coverage and expertise in one or more of the following markets: Detroit / Wayne County, MI. As such, candidates must be located within reasonable commuting distance of these markets and have appraisal expertise in these markets * ** This position requires the candidate to be a CERTIFIED real estate appraiser in MI. Only Certified Residential or Certified General appraisers will be considered. No trainee or licensed appraisers permitted ** Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. Responsibilities A DAY IN THE LIFE In this role, you will… - Provide Desktop and Field appraisal reports according to client requirements - Provide quality Review Appraisals as well as handle Quality Control escalations - Perform quality control reviews on complex valuation reports - Troubleshoot, discuss, and independently resolve complex quality control escalations with both field appraisers and lender clients - Assist on valuation projects Qualifications WHO YOU ARE You possess … - Certified Residential/General Appraiser designation - High School Diploma/GED required; College degree preferred - Experience appraising a broad range of property types, including those typical of your coverage areas - Sufficient computer skills to develop appraisal reports and communicate effectively - Proficiency in the Microsoft software products - Ability to work independently - Commitment to development of quality appraisal products - Interest in appraisal innovation and integrity Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. WHO WE ARE About us … ServiceLink is a mortgage services company headquartered in Pittsburgh, PA that helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and service. ServiceLink, as well as its affiliates and subsidiaries, is an Equal Opportunity employer. The Company recruits and hires individuals based on demonstrated abilities, achievements and experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, physical or mental disability, protected veteran status, national origin or ancestry, marital status, pregnancy, citizenship status, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. ServiceLink offers a number of benefits to its employees, including health, vision, dental and life insurance; 401(k) plans; Employee Stock Purchase Plan; and paid vacation and sick time. Salary range information is available upon request for applicants residing in cities, counties or states requiring such disclosure.

Role Description Are you an experienced professional motivated to directly manage the day to day operations of an operations team while maintaining client satisfaction? Are you able to manage a team of employees responsible for a specific function including but not limited to First Time Vacant Review, REO, Bid Processer, Asset Registration and Conveyance Coordination? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with such talents and skills. If you possess executive presence and confidence in your ability then now is the time to join our team and become a part of something big. A DAY IN THE LIFE - Respond to audit and non-compliance issues in a timely and consistent manner - Support daily interaction with our clients and maintain close relationships to ensure complete client satisfaction - Ensure work activities achieve the volume expected and meet quality requirements daily - Monitor performance of staff members according to established standards and enforce disciplinary actions when necessary WHO YOU ARE - Previous leadership experience - A desire to train and motivate your team - you will lead by example - The understanding the needs of your team members, adapt and adjust to meet those needs - The ability to build rapport with your team, stay involved with your team and help them meet their goals - The ability to create processes to help your team meet their goals, in turn you then meet your goals - Experience with governmental regulations, such as Fannie Mae, Freddie Mac, and HUD - The ability to oversee all processes Responsibilities - Manage a team of employees responsible for a specific function including but not limited to First Time Vacant Review, REO, Bid Processing, Asset Registration and Conveyance Coordination - Respond to audit and non-compliance issues as discovered - Develop and maintain client relationships - Maintain strong focus on trending, QC/QA and reporting - Maintain both quality and productivity goals on a daily basis - Handle interviewing, hiring, and disciplinary needs of staff - Handle incoming phone calls as needed - Perform all other duties as assigned Qualifications - High School Diploma or equivalent preferred – Bachelor’s Degree preferred - Previous leadership experience - Strong verbal and written communication skills required - Ability to excel in a high-impact position within a fast-paced, deadline driven environment - Must be proficient in Microsoft software products - Previous experience with property management, construction, and property insurance a plus - Experience in working with P&L preferred - Basic understanding of local laws and ordinances regarding property condition is ideal - Previous mortgage servicing and/or property preservation experience preferred - Experience with government regulations, such as Fannie Mae, Freddie Mac, and HUD - Special training will include client guidelines and business rules, user review guide, classroom training, system training and side by side training

Title: Staff Appraiser -Valuations : Atlanta, GA Location: US-GA-Atlanta ID 2026-3497 Role Required to be In-Office No Travel Required 25%-50% Telecommute Yes Shift/Availability Multiple Shifts Available Min USD $85,000.00/Yr. Max USD $175,000.00/Yr. Job Description: Overview ServiceLink is seeking an experienced, Certified appraiser in Atlanta, GA to join our Staff Appraiser team. The ideal candidates are Certified real estate appraisers who demonstrate initiative, take action, and maintain ownership of high-level results. As a ServiceLink Staff Appraiser, you'll perform desktop and field appraisal assignments and quality control reviews consistent with established client-driven turn times and high-quality standards. This opportunity offers excellent pay, full benefits, company-paid continuing education, and more. WHY SERVICELINK? What we offer… - Highly Competitive Pay Structure: Staff Appraisers receive guaranteed base pay, plus generous order level compensation for every order completed, providing the perfect mix of reliable pay and uncapped earning potential - Full Benefits: ServiceLink offers a comprehensive benefits package including Health, Dental, Vision, 401K w/ company match, Stock Purchase Plan w/ company match, and more - Paid Time Off: ServiceLink employees receive up to 24 paid days off in their first full year of employment, including 10 vacation days, 5 sick days, 3 personal days, and 6 paid holidays - We Invest in You: While employed with ServiceLink, we'll cover or reimburse your eligible expenses for items like Continuing Education, software and MLS fees - Unrivaled Support: As a Staff Appraiser for ServiceLink, you'll have access to the support you need to complete appraisal assignments without many of the challenges common to the profession - Scheduling and pipeline management support - Dedicated client liaisons - Quality Control specialists - Peer support from other Staff Appraisers, Leaders, and our Chief Appraiser - Peace of Mind: ServiceLink's position as the industry leader in Valuations market share, along with our broad, longstanding relationships with the top national, regional, and local lenders ensures consistent, reliable volume regardless of location or market conditions - This position is Work from Home, but requires appraisal coverage and expertise in the Atlanta, GA market. As such, candidates must be located within reasonable commuting distance of this market and have appraisal expertise in this market * This position requires the candidate to be a CERTIFIED real estate appraiser in Georgia. Only Certified Residential or Certified General appraisers will be considered. No trainee or licensed appraisers permitted Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. Responsibilities - Complete quality Desktop and Field appraisal assignments consistent with established client driven turn times. - Perform quality control reviews on complex valuation reports including, but not limited to, jumbo loans, private wealth/high net worth, unique or complex properties, etc. - Contact field appraisers as needed to discuss and resolve complex or time-sensitive revision requests. - Independently resolve quality control escalations by coaching field appraisers, discussing concerns and options with a client, and keeping all parties informed while working toward a swift resolution. - Understand, implement and keep current with ServiceLink policies and procedures. - Maintain thorough understanding of USPAP, FNMA and all state regulations as they pertain to the performance of appraisal services. - Maintain license(s) in good standing, including but not limited to attending CEU courses as mandated by state licensing entity. - Maintain a thorough understanding of ServiceLink's quality standards for completion and delivery expectations of appraisal reports to clients. - Provide timely web updates on all assignments to ensure excellent customer service. - Exhibit a high degree of professionalism in attire, appearance, and demeanor when completing site visits. - Perform all other duties as assigned. Qualifications - Appraisal Certification (Residential or General) - High School Diploma/GED required - College Degree Preferred - Experience to appraise a broad range of property types - Attention to detail and excellent customer service skills - Proficient in the Microsoft software products - Prior Valuation experience with a major lender or AMC preferred - Advanced designations a plus

Role Description Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history preferably in the mortgage or real estate industry, to join our team as a Typist. The ideal candidate will enjoy working in a team environment, is detail oriented, able to enter data quickly and accurately, highly capable of proofreading documents for spelling errors, and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE - Review all documents in the write up sheet for accuracy - Enter data provided on the write up sheet into our systems - Perform quality control checks on all completed files - Respond to inquiries from offshore vendors - Maintain updated customer typing procedures Qualifications - High School diploma or equivalent required. - Typing/data entry skills with minimum 45 wpm with 95% accuracy. - Proficiency with personal computers. - Knowledge of real estate terminology. Requirements - Must be able to type 45 wpm with 95% accuracy. - A penchant for excellence with strong attention to detail. - The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for clients. - Good verbal and written communication skills. - Great proofreading skills. - Basic knowledge of Microsoft Office to include but not limited to Word, Excel and Outlook. Responsibilities - Review all documentation for accuracy. - Perform all duties and responsibilities in a timely manner. - Maintain open communication with other team members and supervisor. - Monitor offshore production for the Title Typing Department. - Perform quality control check on completed files. - Proficient with ServiceLink operating systems and internal search engines. - Adhere to company policies and procedures. - Meet minimum production goals and quality requirements as set by management. - Perform all other duties as assigned.