Vericast

• Support and operate Microsoft Azure and Microsoft 365 platforms • Design, implement, and support Azure-based infrastructure and services • Administer and support Microsoft Entra ID • Support and manage Microsoft 365 services, including Exchange Online • Monitor platform health, performance, and security posture

• Provide friendly, efficient, and professional customer service • Resolve issues quickly and effectively • Recommend solutions that enhance the customer experience • Handle inbound and outbound calls based on your assignment • Successfully complete training and stay updated with ongoing learning • Enter and manage orders, handle cancellations/changes, and request reprints or credits • Ensure security and privacy for every interaction • Accurately enter data and ensure smooth follow-up processes • Monitor individual performance and contribute to team success • Participate in outbound calls as needed to meet client objectives • Support team and company goals while maintaining a professional and secure work environment

• Provide friendly, efficient, and professional customer service • Resolve issues quickly and effectively • Recommend solutions that enhance the customer experience • Handle inbound and outbound calls based on your assignment • Successfully complete training and stay updated with ongoing learning • Enter and manage orders, handle cancellations/changes, and request reprints or credits • Ensure security and privacy for every interaction • Accurately enter data and ensure smooth follow-up processes • Monitor individual performance and contribute to team success • Participate in outbound calls as needed to meet client objectives • Support team and company goals while maintaining a professional and secure work environment

• Build, launch, and manage campaigns- Google, Bing, AI-powered search • Configure advanced targeting, tracking, and attribution frameworks • Monitor campaign performance, pacing, and KPIs; execute ongoing optimizations • Troubleshoot and resolve technical campaign issues • Present performance insights and recommendations to clients • Stay current on platform changes and industry trends • Partner with internal teams to deliver campaign success

• Effectively manage small, mid-market, and large corporate clients during online banking systems upgrade • Provide efficient technical support, customer service, and sales assistance • Deliver instructor-led virtual classroom training sessions for clients • Consult with clients to identify additional needs related to products or services • Provide contact center support for commercial bank clients • Maintain complete and accurate records of customer interactions • Successfully complete initial training program and ongoing learning • Provide outstanding customer service to top tier clients • Understand and assist customers with NACHA files

• Translate business needs into clearly defined product requirements • Partner with stakeholders across Sales, Marketing, Analytics, and Engineering • Own and maintain a structured product backlog • Facilitate alignment sessions across stakeholders • Validate delivery against requirements and acceptance criteria

• Handle inbound and outbound calls based on your assignment. • Successfully complete training and stay updated with ongoing learning. • Enter and manage orders, handle cancellations/changes, and request reprints or credits. • Ensure security and privacy for every interaction. • Accurately enter data and ensure smooth follow-up processes. • Monitor individual performance and contribute to team success. • Participate in outbound calls as needed to meet client objectives. • Support team and company goals while maintaining a professional and secure work environment.

• Lead analysis of large-scale datasets from digital platforms, CRM systems, and marketing automation tools to uncover actionable trends and opportunities • Design measurement frameworks and learning agendas that align with business strategies and marketing objectives • Conduct attribution modeling and customer journey analysis to understand marketing touchpoint impact across channels • Perform ad-hoc strategic analyses to support executive decision-making and answer critical business questions • Analyze website and digital performance including traffic, engagement, conversion funnels, and session quality to identify optimization opportunities • Monitor key metrics including Cost Per Account, Lifetime Value, ROAS, and conversion rates across marketing channels • Execute A/B testing strategies and multivariate experiments to optimize campaigns and user experiences • Leverage tag management systems to ensure accurate data capture and tracking implementation • Build and maintain advanced dashboards and interactive visualizations using Tableau, Power BI, or Looker • Translate complex analytical findings into clear narratives for C-suite executives, marketing leaders, and technical teams • Present strategic recommendations that drive action and influence stakeholder decisions • Create automated reporting solutions providing real-time visibility into marketing performance and KPIs • Partner with cross-functional teams including Product, Engineering and Strategy to deliver integrated insights • Manage multiple concurrent analytical projects ensuring timely, high-quality delivery • Collaborate with teams to improve digital customer journeys and campaign effectiveness based on data insights • Mentor junior analysts and contribute to team knowledge sharing

• Own and exceed enterprise-level revenue targets through a balanced focus on account growth, retention, and net-new business • Manage and expand a portfolio of banks and credit unions, identifying opportunities for upsell, cross-sell, and long-term value creation • Lead executive-level engagements with C-suite stakeholders, delivering strategic recommendations tied to business performance and growth goals • Drive consultative sales cycles from discovery through solution design, proposal development, negotiation, and close • Leverage data, analytics, and market insights to position integrated marketing, media, and digital solutions • Partner cross-functionally with strategy, analytics, product, and delivery teams to develop and execute client solutions • Build and maintain a strong pipeline through targeted prospecting within the FI sector, focusing on enterprise-level opportunities • Deliver business reviews and strategic planning sessions with clients to reinforce value and expand partnerships

• Achieve assigned sales targets • Manage multiple accounts while seeking new opportunities, deepening existing client relationships, & generating incremental business. • Prospect within your existing account territory to identify & qualify new opportunities. • Consult with bank & credit union clients on business issues and marketing program design. • Partner with Strategists & SMEs to develop insightful proposals and deliver strategic sales presentations.