Vericast

• Responsible for design, development, administration, and continuous improvement of our enterprise platform, ServiceNow • Provide ServiceNow customization and configuration including scripting, workflow administration, workspace configuration, report setup, module configuration, data imports and third-party software integration • Assist in development efforts that include custom portal pages, modules, API and software integrations, customized web pages, User interface policies and scripts • Develop, test and implement Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, forms workflows, and custom Service Portal widgets • Collaborate with application teams to design and implement data interfaces with other enterprise application systems • Ensure proper operation and configuration of the platform through testing and validation • Develop, test, and implement data integrations via API calls to various other technologies within our Platform environment • Administration of the application, including but not limited to, installation/upgrading, configuration, operation, and maintenance • Design and develop custom scoped applications on the ServiceNow platform to meet business requirements • Develop and document operational best practices for the platform • Automate the processing of inbound emails by implementing email injection and enabling the handling and parsing of emails for actionable workflows • Advance the maturity of the environment by researching and implementing new tools and technologies • Function as the Technical Subject Matter Expert (SME) for the application layer of our ServiceNow platform • Manage ServiceNow On-Call Schedules, including configuring escalation paths, rotation groups, and notification rules to ensure seamless 24/7 incident response coverage • Maintain and improve CMDB data accuracy by auditing Configuration Items (CIs), validating relationships, and aligning records with ITIL best practices to support change and incident management • Ensure platform configurations and customizations comply with organizational security policies and standards • Implement role-based access controls and manage user permissions • Support audits and compliance reporting related to ServiceNow usage • Support ITIL processes within ServiceNow including Incident, Problem, Change, and Request Management • Collaborate with process owners to enhance workflows and ensure alignment with business needs • Mentor less senior ServiceNow developers and administrators

• Analyzes models, modifies, and supports complex system processes • Applies strong modeling principles and practices • Provides guidance and assists in training of less experienced IT Analysts • Fulfills end-user requests

• Achieve assigned sales targets • Participate in prospecting activities: lead generation, qualifying prospects • Meet with clients and prospects in person • Deepen existing client relationships • Consult with clients on business issues and marketing program design • Work with Strategists and Delivery Teams

Product Director, Direct Mail Raleigh, NC, USA Employees can work remotely Full-time Shift: Flexible Compensation: USD 165,000 - USD 185,000 - yearly Company Description Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn. Job Description Manages the entire life cycle of the Direct Mail channel product and capability — involving strategy, planning, and project leadership to achieve business goals. Owns the Direct Mail channel as both a standalone product sold to financial institution clients and as a channel component embedded within bundled solutions. Accountable for channel P&L and partners with solution Product Directors and Sales as the channel product owner. This role operates in an AI-enabled product environment. The successful candidate will be a practiced user of AI tools and will be expected to apply them actively from day one to accelerate capability definition, cost modeling, roadmap development, and operational planning. KEY DUTIES/RESPONSIBILITIES Lead cross-functional capability development projects: Work as Project Lead on complex Direct Mail capability projects (new or run-the-business) that involve operations, technology and data partners, vendors, and cross-functional teams. Projects include defining format specifications, postal program requirements, production workflows, and capability integrations with solution Product Directors. Develop and execute project plans with clearly defined performance indicators. Report updates to stakeholders as needed. Cultivate strong relationships with cross-functional leadership internally and with print vendors and postal partners. Effectively influence others to adopt a course of action on critical, complex, or sensitive capability decisions. 25% Financial Review and Price Modeling: Conduct financial analyses to assess product viability. Develop business cases with pricing models to support strategic investment decisions, standalone Direct Mail product pricing, and channel-embedded pricing within bundled solutions. Collaborate with finance teams to track channel P&L, mitigate financial risks, and optimize postal and production cost strategies. Monitor Direct Mail revenue performance, analyze sales pipeline and cost trends, and leverage data-driven insights to refine monetization models and drive sustainable channel margin growth. 25% Set strategy: Collaborate with the Product VP and senior leaders to develop Direct Mail capability strategies aligned with financial goals. Support the conceptualization and execution of strategic channel initiatives including new format development, postal program expansion, vendor program development, and partner programs. Provide thought leadership by anticipating industry trends and client needs, incorporating insights from Sales, clients, and other key stakeholders to drive channel innovation. 15% Deliver capabilities to market: For capability launches, enhancements, or new postal programs, lead support functions through the entire go-to-market process ensuring: operational documentation and alignment, pricing strategy, marketing collateral and channel positioning, sales enablement materials, financial model, production specifications, and Sales training. Serve as an ambassador for the Direct Mail capability to internal and external audiences. 15% Evaluate ideas: Evaluate channel product ideas and enhancement opportunities within established processes to ensure development of differentiated solutions that meet customer demand and align with business feasibility. Assess new opportunities including format innovations, postal program changes, and vendor capabilities through a strategic lens while ensuring compliance with financial regulations, industry standards, and data security requirements. Partner with legal, compliance, and risk management teams to navigate complex regulatory landscapes, mitigating risks while fostering responsible financial product innovation. Advocate for a balanced approach to growth, prioritizing security, consumer protection, and long-term sustainability. 10% Create and communicate roadmaps: Support the quarterly channel capability roadmap planning processes to define capability enhancements and projects to be completed each quarter, working within capacity constraints. 5% Prioritize capability features: Maintain or improve channel capability efficacy, production process efficiency, and new capability features by consulting with and providing input to operational and vendor partners. 5% Qualifications EDUCATION - Bachelor's Degree (Required) - Master's Degree (Preferred) In lieu of the above education requirements, a combination of experience and education will be considered. EXPERIENCE 8+ years prior leadership and management experience acquired within or outside of company required. In-depth knowledge and extensive experience with direct mail operations, postal economics, print production, and channel-level P&L management. Financial services advertising and product experience strongly preferred. Knowledge of workflow and business relationships for all functional areas within company. Demonstrated, hands-on use of AI tools as part of day-to-day product work required; candidates should be able to speak to specific tools used and outcomes achieved, not just familiarity with the concept. Knowledge of Microsoft Office software required. KNOWLEDGE/SKILLS/ABILITIES Analytical skills: Ability to read, analyze, and interpret common business and marketing information, financial reporting, postal cost data, and production economics. Communication skills: Able to effectively write reports and correspondence, discuss ideas at all levels of the organization, and present information to others, inside or outside of the organization. Financial skills: Ability to work with financial and profitability concepts and apply to practical situations including channel P&L ownership, cost-to-deliver modeling, and solution-embedded pricing. Innovation skills: Ability to create and adapt channel capabilities based on business and marketplace change, using existing knowledge to discover original approaches that benefit the business, and to assess and implement ideas from others. AI fluency: Actively uses AI tools to accelerate product work, including but not limited to capability documentation, cost modeling, vendor analysis, and roadmap planning. Comfort operating in fast-moving, AI-enabled workflows is required; this role is expected to move at AI speed. Interpersonal skills - Able to empathize, influence, appreciate, and organize others. Leadership skills: Ability to lead execution of capability projects and initiatives impacting various functional areas, and to effectively influence others to adopt a course of action on critical, complex, or sensitive information. Problem solving skills: Able to solve complex capability and operational problems that have a broad impact within or outside the department. Proactively seeks input from others to determine course of action. Strategic thinking skills: Ability to understand the business's long-term goals and align channel capability opportunities accordingly, with an in-depth understanding of the impact of decisions on overall organization. COMMUNICATION AND CONTACTS Interfaces with a variety of internal and external audiences to proactively develop and influence strategies. DECISION MAKING Requires broad conceptual judgment and ability to deal with complex factors not easily evaluated. Owns interpreting business and channel strategy and translating it into tactical departmental strategies and plans. Responsible for addressing complex capability and business issues beyond immediate needs or where established policies may not be aligned with business needs and objectives. Manages complex projects across multiple functions that have a significant impact on the company. Makes decisions that influence efficiencies and impact channel Profit and Loss. Additional Information Compensation Range: $165,000-$170,000 annually Position is eligible for an annual bonus incentive program Applications will be accepted until the posted deadline May 27, 2026 or until a sufficient candidate pool has been identified. Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, and a generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers! At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity Employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf #LI-TT1

Product Director, Digital Channels San Antonio, TX, USA Employees can work remotely Full-time Shift: Flexible Compensation: USD 165,000 - USD 185,000 - yearly Company Description Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn. Job Description Manages the entire life cycle of the Digital Channels product and capability portfolio — involving strategy, planning, and project leadership to achieve business goals. Owns a growing portfolio of digital channel products including Programmatic, Paid Search, Paid Social, and Hyperlocal as both standalone products sold to financial institution clients and as channel components embedded within bundled solutions. Accountable for digital channel P&L and partners with solution Product Directors and Sales as the digital channel product owner. This role operates in an AI-enabled product environment. The successful candidate will be a practiced user of AI tools and will be expected to apply them actively from day one to accelerate capability definition, media analytics, roadmap development, and product requirements planning. Lead cross-functional capability development projects: Work as Project Lead on complex Digital Channel capability projects (new or run-the-business) that involve operations, technology and data partners, agency partners, platform vendors, and cross-functional teams. Lead product requirements development and MVP definition across the digital capability portfolio including Programmatic, Paid Search, Paid Social, and Hyperlocal, including the in-house development of Paid Search capabilities. Develop and execute project plans with clearly defined performance indicators. Report updates to stakeholders as needed. Cultivate strong relationships with cross-functional leadership internally, collaborate with the Director of Programmatic on DSP strategy and platform expectations, and manage agency and platform partner relationships. Effectively influence others to adopt a course of action on critical, complex, or sensitive capability decisions. 25% Financial Review and Price Modeling: Conduct financial analyses to assess product viability. Develop business cases with pricing models to support strategic investment decisions, standalone digital media product pricing, and channel-embedded pricing within bundled solutions. Collaborate with finance teams to track digital channel P&L, mitigate financial risks, and optimize media cost efficiency across CPM, CPC, and CPL buying models. Monitor digital channel revenue performance, analyze sales pipeline and cost trends, and leverage data-driven insights to refine monetization models and drive sustainable channel margin growth. 25% Set strategy: Collaborate with the Product VP and senior leaders to develop digital channel capability strategies aligned with financial goals and the growing portfolio of digital offerings. Support the conceptualization and execution of strategic channel initiatives including in-house capability builds, new platform partnerships, channel expansion, and product line extensions. Provide thought leadership by anticipating digital advertising trends and financial services client needs, incorporating insights from Sales, clients, and other key stakeholders to drive channel innovation. 15% Deliver capabilities to market: For capability launches, enhancements, or new digital channel offerings — including in-house Paid Search development — lead support functions through the entire go-to-market process ensuring: operational documentation and alignment, pricing strategy, marketing collateral and channel positioning, sales enablement materials, financial model, technical specifications, and Sales training. Serve as an ambassador for the digital channel capability portfolio to internal and external audiences. 15% Evaluate ideas: Evaluate digital channel capability ideas and opportunities within established processes to ensure development of differentiated solutions that meet client demand and align with business feasibility. Assess new opportunities including targeting innovations, platform capabilities, and vendor solutions through a strategic lens with working knowledge of financial services compliance requirements specific to digital advertising. Apply informed judgment on where to advance new digital approaches and when to engage legal and compliance partners to navigate regulatory considerations, mitigating risks while fostering responsible digital capability innovation. Advocate for a balanced approach to growth, prioritizing consumer protection, data governance, and long-term sustainability. 10% Create and communicate roadmaps: Support the quarterly digital channel capability roadmap planning processes to define capability enhancements and projects to be completed each quarter across the growing digital portfolio, working within capacity constraints. 5% Prioritize capability features: Maintain or improve digital channel capability efficacy, media delivery efficiency, and new capability features by consulting with and providing input to agency partners, platform representatives, and operational teams. 5% Qualifications EDUCATION - Bachelor's Degree (Required) - Master's Degree (Preferred) In lieu of the above education requirements, a combination of experience and education will be considered. EXPERIENCE 8+ years prior leadership and management experience acquired within or outside of company required. In-depth knowledge and extensive experience with digital media channels including programmatic, paid search, paid social, and hyperlocal advertising required; financial services advertising and product experience strongly preferred. Demonstrated working knowledge of compliance requirements specific to digital marketing in regulated industries, agency relationship management, DSP platform partnerships, and developing product requirements and MVP frameworks required. Knowledge of workflow and business relationships for all functional areas within company. Demonstrated, hands-on use of AI tools as part of day-to-day product work required; candidates should be able to speak to specific tools used and outcomes achieved, not just familiarity with the concept. Knowledge of Microsoft Office software required. KNOWLEDGE/SKILLS/ABILITIES Analytical skills: Ability to read, analyze, and interpret digital media performance data, financial reporting, platform analytics, and media cost economics across multiple buying models. Communication skills: Able to effectively write reports and correspondence, discuss ideas at all levels of the organization, and present information to others, inside or outside of the organization. Financial skills: Ability to work with financial and profitability concepts and apply to practical situations including digital channel P&L ownership, media cost modeling across CPM, CPC, and CPL structures, and solution-embedded pricing. Innovation skills: Ability to create and adapt digital channel capabilities based on business and marketplace change, using existing knowledge to discover original approaches that benefit the business, and to assess and implement ideas from others. AI fluency: Actively uses AI tools to accelerate product work, including but not limited to capability documentation, media analytics, competitive research, and roadmap planning. Comfort operating in fast-moving, AI-enabled workflows is required; this role is expected to move at AI speed. Interpersonal skills - Able to empathize, influence, appreciate, and organize others. Leadership skills: Ability to lead execution of capability projects and initiatives impacting various functional areas, and to effectively influence others to adopt a course of action on critical, complex, or sensitive information. Problem solving skills: Able to solve complex digital channel capability and operational problems that have a broad impact within or outside the department. Comfortable navigating ambiguity and establishing frameworks where none previously existed. Proactively seeks input from others to determine course of action. Strategic thinking skills: Ability to understand the business's long-term goals and align growing digital channel capability opportunities accordingly, with an in-depth understanding of the impact of decisions on overall organization. COMMUNICATION AND CONTACTS Interfaces with a variety of internal and external audiences to proactively develop and influence strategies. DECISION MAKING Requires broad conceptual judgment and ability to deal with complex factors not easily evaluated. Owns interpreting business and digital channel strategy and translating it into tactical departmental strategies and plans. Responsible for addressing complex capability and business issues beyond immediate needs or where established policies may not be aligned with business needs and objectives. Manages complex projects across multiple functions that have a significant impact on the company. Makes decisions that influence efficiencies and impact digital channel Profit and Loss. Additional Information Compensation Range: $165,000-$170,000 annually Position is eligible for an annual bonus incentive program Applications will be accepted until the posted deadline May 27, 2026 or until a sufficient candidate pool has been identified. Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, and a generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers! At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity Employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf #LI-TT1

Product Director, Direct Mail San Antonio, TX, USA Employees can work remotely Full-time Shift: Flexible Compensation: USD 165,000 - USD 185,000 - yearly Company Description Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn. Job Description Manages the entire life cycle of the Direct Mail channel product and capability — involving strategy, planning, and project leadership to achieve business goals. Owns the Direct Mail channel as both a standalone product sold to financial institution clients and as a channel component embedded within bundled solutions. Accountable for channel P&L and partners with solution Product Directors and Sales as the channel product owner. This role operates in an AI-enabled product environment. The successful candidate will be a practiced user of AI tools and will be expected to apply them actively from day one to accelerate capability definition, cost modeling, roadmap development, and operational planning. KEY DUTIES/RESPONSIBILITIES Lead cross-functional capability development projects: Work as Project Lead on complex Direct Mail capability projects (new or run-the-business) that involve operations, technology and data partners, vendors, and cross-functional teams. Projects include defining format specifications, postal program requirements, production workflows, and capability integrations with solution Product Directors. Develop and execute project plans with clearly defined performance indicators. Report updates to stakeholders as needed. Cultivate strong relationships with cross-functional leadership internally and with print vendors and postal partners. Effectively influence others to adopt a course of action on critical, complex, or sensitive capability decisions. 25% Financial Review and Price Modeling: Conduct financial analyses to assess product viability. Develop business cases with pricing models to support strategic investment decisions, standalone Direct Mail product pricing, and channel-embedded pricing within bundled solutions. Collaborate with finance teams to track channel P&L, mitigate financial risks, and optimize postal and production cost strategies. Monitor Direct Mail revenue performance, analyze sales pipeline and cost trends, and leverage data-driven insights to refine monetization models and drive sustainable channel margin growth. 25% Set strategy: Collaborate with the Product VP and senior leaders to develop Direct Mail capability strategies aligned with financial goals. Support the conceptualization and execution of strategic channel initiatives including new format development, postal program expansion, vendor program development, and partner programs. Provide thought leadership by anticipating industry trends and client needs, incorporating insights from Sales, clients, and other key stakeholders to drive channel innovation. 15% Deliver capabilities to market: For capability launches, enhancements, or new postal programs, lead support functions through the entire go-to-market process ensuring: operational documentation and alignment, pricing strategy, marketing collateral and channel positioning, sales enablement materials, financial model, production specifications, and Sales training. Serve as an ambassador for the Direct Mail capability to internal and external audiences. 15% Evaluate ideas: Evaluate channel product ideas and enhancement opportunities within established processes to ensure development of differentiated solutions that meet customer demand and align with business feasibility. Assess new opportunities including format innovations, postal program changes, and vendor capabilities through a strategic lens while ensuring compliance with financial regulations, industry standards, and data security requirements. Partner with legal, compliance, and risk management teams to navigate complex regulatory landscapes, mitigating risks while fostering responsible financial product innovation. Advocate for a balanced approach to growth, prioritizing security, consumer protection, and long-term sustainability. 10% Create and communicate roadmaps: Support the quarterly channel capability roadmap planning processes to define capability enhancements and projects to be completed each quarter, working within capacity constraints. 5% Prioritize capability features: Maintain or improve channel capability efficacy, production process efficiency, and new capability features by consulting with and providing input to operational and vendor partners. 5% Qualifications EDUCATION - Bachelor's Degree (Required) - Master's Degree (Preferred) In lieu of the above education requirements, a combination of experience and education will be considered. EXPERIENCE 8+ years prior leadership and management experience acquired within or outside of company required. In-depth knowledge and extensive experience with direct mail operations, postal economics, print production, and channel-level P&L management. Financial services advertising and product experience strongly preferred. Knowledge of workflow and business relationships for all functional areas within company. Demonstrated, hands-on use of AI tools as part of day-to-day product work required; candidates should be able to speak to specific tools used and outcomes achieved, not just familiarity with the concept. Knowledge of Microsoft Office software required. KNOWLEDGE/SKILLS/ABILITIES Analytical skills: Ability to read, analyze, and interpret common business and marketing information, financial reporting, postal cost data, and production economics. Communication skills: Able to effectively write reports and correspondence, discuss ideas at all levels of the organization, and present information to others, inside or outside of the organization. Financial skills: Ability to work with financial and profitability concepts and apply to practical situations including channel P&L ownership, cost-to-deliver modeling, and solution-embedded pricing. Innovation skills: Ability to create and adapt channel capabilities based on business and marketplace change, using existing knowledge to discover original approaches that benefit the business, and to assess and implement ideas from others. AI fluency: Actively uses AI tools to accelerate product work, including but not limited to capability documentation, cost modeling, vendor analysis, and roadmap planning. Comfort operating in fast-moving, AI-enabled workflows is required; this role is expected to move at AI speed. Interpersonal skills - Able to empathize, influence, appreciate, and organize others. Leadership skills: Ability to lead execution of capability projects and initiatives impacting various functional areas, and to effectively influence others to adopt a course of action on critical, complex, or sensitive information. Problem solving skills: Able to solve complex capability and operational problems that have a broad impact within or outside the department. Proactively seeks input from others to determine course of action. Strategic thinking skills: Ability to understand the business's long-term goals and align channel capability opportunities accordingly, with an in-depth understanding of the impact of decisions on overall organization. COMMUNICATION AND CONTACTS Interfaces with a variety of internal and external audiences to proactively develop and influence strategies. DECISION MAKING Requires broad conceptual judgment and ability to deal with complex factors not easily evaluated. Owns interpreting business and channel strategy and translating it into tactical departmental strategies and plans. Responsible for addressing complex capability and business issues beyond immediate needs or where established policies may not be aligned with business needs and objectives. Manages complex projects across multiple functions that have a significant impact on the company. Makes decisions that influence efficiencies and impact channel Profit and Loss. Additional Information Compensation Range: $165,000-$170,000 annually Position is eligible for an annual bonus incentive program Applications will be accepted until the posted deadline May 27, 2026 or until a sufficient candidate pool has been identified. Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, and a generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers! At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity Employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf #LI-TT1

Product Director, Direct Mail Austin, TX, USA Employees can work remotely Full-time Shift: Flexible Compensation: USD 165,000 - USD 185,000 - yearly Company Description Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn. Job Description Manages the entire life cycle of the Direct Mail channel product and capability — involving strategy, planning, and project leadership to achieve business goals. Owns the Direct Mail channel as both a standalone product sold to financial institution clients and as a channel component embedded within bundled solutions. Accountable for channel P&L and partners with solution Product Directors and Sales as the channel product owner. This role operates in an AI-enabled product environment. The successful candidate will be a practiced user of AI tools and will be expected to apply them actively from day one to accelerate capability definition, cost modeling, roadmap development, and operational planning. KEY DUTIES/RESPONSIBILITIES Lead cross-functional capability development projects: Work as Project Lead on complex Direct Mail capability projects (new or run-the-business) that involve operations, technology and data partners, vendors, and cross-functional teams. Projects include defining format specifications, postal program requirements, production workflows, and capability integrations with solution Product Directors. Develop and execute project plans with clearly defined performance indicators. Report updates to stakeholders as needed. Cultivate strong relationships with cross-functional leadership internally and with print vendors and postal partners. Effectively influence others to adopt a course of action on critical, complex, or sensitive capability decisions. 25% Financial Review and Price Modeling: Conduct financial analyses to assess product viability. Develop business cases with pricing models to support strategic investment decisions, standalone Direct Mail product pricing, and channel-embedded pricing within bundled solutions. Collaborate with finance teams to track channel P&L, mitigate financial risks, and optimize postal and production cost strategies. Monitor Direct Mail revenue performance, analyze sales pipeline and cost trends, and leverage data-driven insights to refine monetization models and drive sustainable channel margin growth. 25% Set strategy: Collaborate with the Product VP and senior leaders to develop Direct Mail capability strategies aligned with financial goals. Support the conceptualization and execution of strategic channel initiatives including new format development, postal program expansion, vendor program development, and partner programs. Provide thought leadership by anticipating industry trends and client needs, incorporating insights from Sales, clients, and other key stakeholders to drive channel innovation. 15% Deliver capabilities to market: For capability launches, enhancements, or new postal programs, lead support functions through the entire go-to-market process ensuring: operational documentation and alignment, pricing strategy, marketing collateral and channel positioning, sales enablement materials, financial model, production specifications, and Sales training. Serve as an ambassador for the Direct Mail capability to internal and external audiences. 15% Evaluate ideas: Evaluate channel product ideas and enhancement opportunities within established processes to ensure development of differentiated solutions that meet customer demand and align with business feasibility. Assess new opportunities including format innovations, postal program changes, and vendor capabilities through a strategic lens while ensuring compliance with financial regulations, industry standards, and data security requirements. Partner with legal, compliance, and risk management teams to navigate complex regulatory landscapes, mitigating risks while fostering responsible financial product innovation. Advocate for a balanced approach to growth, prioritizing security, consumer protection, and long-term sustainability. 10% Create and communicate roadmaps: Support the quarterly channel capability roadmap planning processes to define capability enhancements and projects to be completed each quarter, working within capacity constraints. 5% Prioritize capability features: Maintain or improve channel capability efficacy, production process efficiency, and new capability features by consulting with and providing input to operational and vendor partners. 5% Qualifications EDUCATION - Bachelor's Degree (Required) - Master's Degree (Preferred) In lieu of the above education requirements, a combination of experience and education will be considered. EXPERIENCE 8+ years prior leadership and management experience acquired within or outside of company required. In-depth knowledge and extensive experience with direct mail operations, postal economics, print production, and channel-level P&L management. Financial services advertising and product experience strongly preferred. Knowledge of workflow and business relationships for all functional areas within company. Demonstrated, hands-on use of AI tools as part of day-to-day product work required; candidates should be able to speak to specific tools used and outcomes achieved, not just familiarity with the concept. Knowledge of Microsoft Office software required. KNOWLEDGE/SKILLS/ABILITIES Analytical skills: Ability to read, analyze, and interpret common business and marketing information, financial reporting, postal cost data, and production economics. Communication skills: Able to effectively write reports and correspondence, discuss ideas at all levels of the organization, and present information to others, inside or outside of the organization. Financial skills: Ability to work with financial and profitability concepts and apply to practical situations including channel P&L ownership, cost-to-deliver modeling, and solution-embedded pricing. Innovation skills: Ability to create and adapt channel capabilities based on business and marketplace change, using existing knowledge to discover original approaches that benefit the business, and to assess and implement ideas from others. AI fluency: Actively uses AI tools to accelerate product work, including but not limited to capability documentation, cost modeling, vendor analysis, and roadmap planning. Comfort operating in fast-moving, AI-enabled workflows is required; this role is expected to move at AI speed. Interpersonal skills - Able to empathize, influence, appreciate, and organize others. Leadership skills: Ability to lead execution of capability projects and initiatives impacting various functional areas, and to effectively influence others to adopt a course of action on critical, complex, or sensitive information. Problem solving skills: Able to solve complex capability and operational problems that have a broad impact within or outside the department. Proactively seeks input from others to determine course of action. Strategic thinking skills: Ability to understand the business's long-term goals and align channel capability opportunities accordingly, with an in-depth understanding of the impact of decisions on overall organization. COMMUNICATION AND CONTACTS Interfaces with a variety of internal and external audiences to proactively develop and influence strategies. DECISION MAKING Requires broad conceptual judgment and ability to deal with complex factors not easily evaluated. Owns interpreting business and channel strategy and translating it into tactical departmental strategies and plans. Responsible for addressing complex capability and business issues beyond immediate needs or where established policies may not be aligned with business needs and objectives. Manages complex projects across multiple functions that have a significant impact on the company. Makes decisions that influence efficiencies and impact channel Profit and Loss. Additional Information Compensation Range: $165,000-$170,000 annually Position is eligible for an annual bonus incentive program Applications will be accepted until the posted deadline May 27, 2026 or until a sufficient candidate pool has been identified. Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, and a generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers! At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity Employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf #LI-TT1

Customer Care Specialist I - Contract San Antonio, TX, USA Employees can work remotely Contract Shift: 1st Company Description Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more.. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn. Job Description BASE PAY: $15.50+ hr SCHEDULES FALL BETWEEN 7:00 AM - 8:00 PM MONDAY - FRIDAY WITH WEEKEND ROTATIONS. What You'll Do: Are you passionate about helping people? As a Customer Support Specialist, you'll be the voice of our company—assisting clients and customers via phone, email, or chat. You'll handle orders, answer inquiries, resolve problems, and collect valuable feedback. Beyond just support, you’ll consult with customers to uncover their needs and recommend the best products, services, or solutions. Every interaction is an opportunity to make a difference! We count on you to: ✔️ Provide friendly, efficient, and professional customer service ✔️ Resolve issues quickly and effectively ✔️ Recommend solutions that enhance the customer experience ✔️ Work within assigned client programs to meet performance goals Your Key Responsibilities: 💡 Engage with Customers: Handle inbound and outbound calls based on your assignment. 📚 Learn & Grow: Successfully complete training and stay updated with ongoing learning. 📝 Process Requests Efficiently: Enter and manage orders, handle cancellations/changes, and request reprints or credits. 🔒 Protect Customer Data: Ensure security and privacy for every interaction. 💻 Utilize Tools & Resources: Accurately enter data and ensure smooth follow-up processes. 📊 Track Performance & Improve: Monitor individual performance and contribute to team success. 📞 Make an Impact: Participate in outbound calls as needed to meet client objectives. 👥 Be a Team Player: Support team and company goals while maintaining a professional and secure work environment. Are You the Right Fit? ✔️ Education: High School Diploma/GED required ✔️ Experience: 0-2 years (Customer service, banking, or retail experience is a plus!) ✔️ Skills You Bring: ✅ Strong multitasking abilities ✅ Attention to detail ✅ Excellent communication & interpersonal skills ✅ Basic computer knowledge ✅ Willingness to learn & grow with ongoing training Join us and be part of a team that makes a difference—one customer at a time! 🚀 Additional Information BASE PAY: $15.50+ hr SCHEDULES FALL BETWEEN 7:00 AM - 8:00 PM MONDAY - FRIDAY WITH WEEKEND ROTATIONS. Contract Position. The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities. Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers! At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

• Define the analytics strategy that connects Vericast media performance to client business outcomes • Serve as a senior consultative voice to strategists and sales leadership for client engagements • Lead and develop a team of analysts, senior analysts, and BI developers • Partner with Account Services, Client Strategy, Product, and Data Engineering to shape the analytics product roadmap • Maintain deep fluency in the financial services landscape

Title: Associate Campaign Insights Analyst (Remote) Location: San Antonio, TX, USA Job Description: Vericast helps U.S. banks and credit unions grow through precision marketing and measurable outcomes. As a Associate Campaign Insights Analyst, your mission is to turn raw campaign results into crisp, executive-ready stories that our Account Executives and Client Strategists can use to influence renewals, upsells, and next-best-tests. You’ll wrangle data, surface the “so what,” and craft visuals + speaker notes that make performance unmistakably clear. Key Duties & Responsibilities - Analyze campaign performance (matchbacks, segment/offer results, etc) to distill the why behind the what—cohorts, lift, incrementality signals, creative/offer splits, geo or branch patterns, time trends, and more. - Build the story: draft the executive “headline,” structure the narrative (Context → Signal → So What → Now What), and create speaker notes for AEs/Client Strategists. - Visualize with Tableau: produce clean, reusable dashboards and export-ready visuals (no chart junk, brand-on, executive-friendly). - Own readout assets: monthly performance summaries, QBR slide sections, one-pagers, win/loss insight briefs, and a living “pattern library” of best-practice visuals. - Partner tightly with AEs & Client Strategists to align on hypotheses and the decisions a readout must enable—before you ever open a dataset. - Operational excellence: uphold SLAs, QA your work, and maintain a small component library (templates, color scales, annotations) to speed future builds. - AI-forward workflow: use AI for exploratory analysis, rapid storyboard drafts, code review/snippets, narrative polishing, and outlier detection—responsibly and transparently. You’ll be great at this if you… ● Love clarity. You reduce noise to signal and can explain a result in one sentence. ● Think like a consultant. You connect performance to business outcomes (deposits, loans, primacy proxies), not just CTRs. ● Design with intent. You choose the chart that best answers the question—and label the takeaway, not just the axes. Qualifications Education & Experience ● 2–4 years in data analysis, marketing analytics, or BI. ● Tableau (hands-on)—calculated fields, LODs, parameter controls, level-appropriate performance tuning, export quality. ● SQL (Required)—joins, windows, aggregations; comfort profiling messy matchback files and campaign tables. ● Statistics & testing basics—confidence intervals, practical significance, A/B testing pitfalls, cohort analysis. ● Communication—tight executive writing, structured narratives, clear speaker notes. ● AI—hands-on with AI for EDA/storyboarding/visual drafts or strong appetite to learn quickly. Nice to Have ● Python or R for quick EDA (pandas/dplyr), tidy data, and chart exports; regex & data cleaning. ● Experience with marketing performance data (direct mail, paid social, display, online video), attribution trade-offs, and incrementality concepts Additional Information Base salary: $90,000-$105,000 Position is eligible for an annual bonus incentive program. *Applications will be accepted through April 30, 2026, after which the posting will be closed and no longer available for submissions.* The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities. At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law.