• Establish and maintain effective working relationships with Retail partners • Own eCommerce revenue and profitability targets and develop annual sales plans by retailer to achieve goals • Manage pricing, promotions, and retail price compliance across respective accounts, and flag channel conflict in the market if outside of account ownership • Manage allocated KDCI headcount to upload product listings, optimize PDP content, ensure product data accuracy, etc. • Monitor incidents/reviews/customer feedback to ensure appropriate next steps are taken internally to improve CLV and margin • Partner closely with product and creative teams to improve product listing and optimize assortment mix • Manage retail media spend ensuring ROAS targets are aligned to budget, and increase/reduce budget as needed according to sales and profitability performance • Partner closely with Merchandise Planning to ensure highest priority SKUs have appropriate stock levels for BAU, priority promotional/marketing campaigns, new customers adds, etc. • Review new and existing account terms and negotiate such that they are mutually beneficial for the organization and the customer and continuously assess retailer’s programs to determine participation levels • Identify and onboard agreed upon new customers and finalize terms, pricing, and programs within company guidelines, then partner with Operations and EDI teams to facilitate all tech implementations • Drives the business through high-level involvement in the day-to-day operations of respective accounts and raise issues to the Sr. Director of eCommerce Sales as needed • Travel for tradeshows and customer appointments as needed • Other responsibilities as required

• Independently lead all aspects of multiple complex programs or projects. • Drive cross-functional technology implementations across Claims lines of business. • Customize solutions for complex issues typically involving enterprise-level considerations. • Engage appropriate stakeholders in risk identification and mitigation. • Represents the projects/program and its objectives in all governance and gating forums.

• Run the day-to-day for clients – setting direction, leading calls, and keeping things on track. • Manage and coach in-house specialists across ads, content, and retail ops. • Translate performance data into clear insights and actions. • Contribute to RocketAMS’s growth – whether that’s through: - Building thought leadership on LinkedIn and B2B marketing, - Leading retail media campaigns (client or internal), - Driving awards and profile in the agency landscape, or - Sharpening operations and process. • Review deliverables before they go to clients – quality is on you. • Solve problems quickly, prioritise what matters, and keep momentum.

• Turn product and business requirements into user flows, wireframes, and high-fidelity designs • Design intuitive, conversion-focused eCommerce experiences • Build and customize Shopify themes using Liquid • Create scalable theme sections, blocks, and reusable components • Collaborate closely with product, engineering, and architecture teams • Improve storefront performance, usability, and maintainability • Support analytics and tracking through structured frontend implementation