Role Description The Senior Remote Support Engineer is a key technical role within the support organization of Bruker Analytical X-Ray Solutions (AXS) Division. As a Senior Remote Support Engineer, you are mainly responsible for providing 2nd level technical support to our remote and field engineers. The position owner is the highest technical escalation for the respective products in the service organization and must be in regular communication with R&D and the Business Unit. The candidate will recommend solutions and maintain a good record of all work and communication in a CRM system, including documenting solutions for a knowledge base and creating diagnostic trees. The ideal candidate for this role is a highly technical and problem-solving-oriented person, a motivated self-starter who embraces challenges and enjoys learning independently and is one who possesses excellent communication skills. The position involves some business trips to support our customers or for training purposes. - Must have excellent customer relations skills and the ability to make timely and effective decisions. - The position reports to the Global Helpdesk Manager, with strong dotted line to Global Head of Advanced Technical Support and Performance. Responsibilities - Maintain communication with the first level support, partners and customer. All responses should be professional, complete, well formatted, and consistent with prior communications. - Provide technical solutions (via phone, e-mail, remote log in, video conferences, chat etc…) to first level global support team (field service and remote engineers) by finding genuine solutions for complex service problems. - Work together with the cross-functional team to define a plan of action to solve 2nd level service cases. - Take ownership of the service cases even when the expert is not available. - Communicate efficiently and effectively internally and with customers and partners by asking targeted questions to quickly understand root cause issues. - Oversee and handle escalated cases. Promptly and appropriately escalate unresolved issues to the relevant team and to the second-level support manager. - Support the second-level manager in organizing global support for technical escalations and managing projects to improve service excellence. - Product line ownership including but not limited to definition of service parts, participation in the product life cycle and collaboration with the development team in product improvement and new product introductions. - Create, develop, and continuously improve the customer support & applications knowledge database. - Provide service trainings to first level field and remote engineers, maintain, and develop training material. - Back-up for field service and remote engineers and provide onsite customer support if required. - Provide first line system level, technical support including but not limited to diagnostics, solution plans, training, and customer facing communication. - Good sense of end-user satisfaction. - Perform other tasks as assigned by the manager. - This position requires remote support to APAC, Americas and EMEA. - The job demands to work in shifts. - Activities will cover all products manufactured or represented by the Company. - Accurate record keeping and timely submission of documentation is pre-requisite. Qualifications - Degree in Physics, Chemistry, Material Science, Geoscience, Electrical Engineering or a similar discipline, or able to demonstrate a similar level of knowledge and skill gained by practical experience. - A solid technical or scientific background gained in industry or academia. - Multiple year relevant work experience in providing technical Support, or a related field, preferably in a high-tech scientific or laboratory environment. - Experience with SEM/TEM or XRF is preferred. - Very good technical understanding of complex technical systems. - Ability to efficiently troubleshoot and find solutions for complex state-of-the-art instruments. - Experience in handling standard tools such as oscilloscope, multimeter, etc. - Solid computer skills, including familiarity with data system hardware and industry-standard operating systems. - Excel at continual learning in a rapidly advancing technological area. - Customer service oriented good communication skills used to support various technical issues and desktop operation queries. - Ability to communicate effectively in a professional manner with both internal and external customers. - Demonstrates commercial awareness. - Tenacity and self-motivation inspired by success, enthusiasm, drive and initiative directed towards achieving positive outcomes. - The personality of a natural team player, willing and able to build confidence and to establish strong co-operative relationships with personnel throughout the company, customer base and with key individuals within the industry. - Should have worked on various remote support tools, e.g. Teams, TeamViewer etc. - SAP and Salesforce knowledge is an advantage. - Professional, self-confident appearance with an outgoing personality to build relationships through inspiring trust and confidence. - Language skills in addition to English are welcome. - Must be willing and able to travel nationally and internationally. Company Description Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

• Effectively resolve or help resolve customer support issues. • Keep customers fully updated on the progress of their issues. • Support for the IdentityNow product in client environments. • Works closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues. • Works with clients post implementation for support concerns, including providing self-service resources. • Resolves or escalates cases, using our Salesforce Case Management System.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. Working the 2nd Shift hours of 10:00 AM-6:30 PM PT, the Customer Technical Support Specialist is responsible for providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.). You are expected to provide resolutions to Hardware, Software, Assay and Training related calls from Beckman Coulter’s existing customer base in a 24/7 support environment. This position reports to the Hematology & Urinalysis Supervisor and is part of the Customer Technical Support Organization (CTSO) located in Miami, Florida and will be fully REMOTE. In this role, you will have the opportunity to: - The role entails providing advanced commercial knowledge and experience to internal and external customers. - You will be asked to independently resolve complex and routine issues while being able to mentor and provide peer assistance for routine trouble shooting. - You will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue. The essential requirements of the job include: - Associate, vocational or equivalent degrees in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry. - 3+ years of lab or field experience required. - Ability to clearly articulate and provide direction over the phone or via email. It would be a plus if you also possess previous experience in: - Previous troubleshooting experience on electromechanical instrumentation - Previous experience in a medical technology call center, or experience in medical laboratory - Experience in a Customer Service environment Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The hourly range for this role is $26.00-$33.00 an hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-AP1 #LI-Remote Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. The opportunity At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. Southern New Hampshire University is seeking student employees to fill the role of Virtual Tutor for our partner organization Learn to Be. Learn To Be offers a flexible, fully remote opportunity for college students with Federal Work Study to serve as virtual tutors. In this role, you'll work 1-on-1 with the same student(s) each week, building meaningful connections and helping them grow academically over time. You’ll set your own schedule, choose the grade levels and subjects you're most comfortable tutoring, and even select the students you’d like to work with. Whether you prefer working with younger students or focusing on specific subjects, you’ll have the freedom to create a tutoring experience that fits you. No prior tutoring or teaching experience is required, and students from all majors are welcome to apply! Tutors must be comfortable conducting sessions over Zoom. For safety and quality assurance, all sessions are recorded and reviewed as needed. Job Responsibilities: - Maintain a responsive line of communication with your student and their parent/guardian - Host tutoring sessions at least once a week for 60 minutes with each student - Support your student/s through homework help, test prep, study skills, etc. - Act as a mentor, not just a tutor Minimum Qualifications: - Current enrollment in classes as part of a SNHU degree program - Work study part of financial aid package - Students with work study may be prioritized - College/University student awarded Federal Work Study - Reside in the United States - Consent to a DOJ Dru Sjodin Sex Offender Database Background check - Complete all Learn To Be FWS Tutor onboarding - Be able to work in a distraction free environment Learning Outcomes: - Time management - Empathy - Communicating effectively with individuals from varying backgrounds Work Schedule: flexible - FWS students will make their own schedule, with popular tutoring times being late afternoon, evenings and weekends. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The hourly pay range for this position is $12.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.