Cutover

• Day-to-day support for our enterprise clients; prioritising requests, resolving technical enquiries, usage questions and keeping customers updated primarily via live chat and email tickets, with occasional phone support for high priority issues • Become a subject matter expert in the product features and functionalities • Investigate, troubleshoot and document product issues and collaborate with our QA and engineering teams to expand technical support knowledge • Assist in internal support documentation and process creation • Communicate with internal teams such as Customer Success and Product Management on customer feedback, concerns and opportunities • 9am-6pm Monday to Friday working hours, with occasional emergency out of hours/weekend phone support

An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression. Location You can choose how often you’ll work from home vs the New York office - whether you’re fully remote or hybrid. Cutover’s Collaborative Automation SaaS platform enables enterprises to simplify complexity, streamline work, and increase visibility. Cutover’s automated runbooks connect teams, technology, and systems, increasing efficiency and reducing risk in IT disaster and cyber recovery, cloud migration, release management, and technology implementation. Cutover is trusted by world-leading institutions, including the three largest US banks and three of the world’s five largest investment banks. We’re looking for a Product Support Analyst to grow our US support coverage. Cutover Product Support Analysts provide exceptional support ensuring our growing B2B client-base have the best possible experience with Cutover. As a team, we’re committed to being the customer advocate, resolving technical issues, answering usage questions, and presenting workarounds where needed. The role requires excellent and confident communication skills, a strong knowledge of web/SaaS technologies, a keen investigative mindset, a positive demeanour and a dedication to continual improvement. What will you be doing as Product Support Analyst - Day-to-day support for our enterprise clients; prioritising requests, resolving technical enquiries, usage questions and keeping customers updated primarily via live chat and email tickets, with occasional phone support for high priority issues - Become a subject matter expert in the product features and functionalities - Investigate, troubleshoot and document product issues and collaborate with our QA and engineering teams to expand technical support knowledge - Assist in internal support documentation and process creation - Communicate with internal teams such as Customer Success and Product Management on customer feedback, concerns and opportunities - 9am-6pm Monday to Friday working hours, with occasional emergency out of hours/weekend phone support What we'd like you to bring to the table… - Strong communicator with a clear, professional, and friendly writing style - 2-5+ years customer facing technical support experience looking after cloud based SaaS products or web applications - Technically inquisitive and skilled troubleshooter - Strong attention to detail - Experience working within ticketing and live chat systems (e.g. Jira, Intercom, Zendesk etc) - Experience using DataDog or similar logging and monitoring tools - Comfortable adapting to change, learning on the fly and working under pressure with high profile clients - Takes diligent ownership of issues and customer experience Nice to haves… - Experience supporting major incidents - Working knowledge of Ruby on Rails, Postman, JavaScript/React or other development frameworks The good stuff… - We're excited to offer Share Options as part of our compensation package. - 20 days of PTO per year + public holidays, and we want you to take all of them! - 3 volunteer days to use for any charitable/voluntary cause you would like. - A top-tier private health insurance package. - 401k contribution plan - Work from home stipends - A personal learning and development budget through Learnerbly. You’ll be supported in your quest for knowledge, whatever that looks like to you. - If you’re thinking of starting or growing your family, then you’ll be in great company - more than half of our team are parents and we’ve built a globally consistent parental leave approach that we’re proud of. - Employee Referral Scheme. - Safeguarding the mental health of our teams is paramount for us. If you’d like to, then you’ll be able to avail yourself of multiple Cutover mental health initiatives, from fully subsidized therapy sessions to subscriptions to leading wellbeing platforms. Target compensation package: $70,000 - $85,000 + benefits. The salary range reflects our openness to mid-level candidates, with the final offer tailored to your experience, skills, and expertise. If we aren't aligned on salary at this stage, we’d still love to hear from you to better understand if there are more suitable opportunities at Cutover. Diversity Statement - Empowering Our Teams We encourage our team to bring their authentic selves to work, which we have found has strengthened workplace relationships and fostered a genuine sense of community. If you are excited by this role, we invite you to apply! Even if your profile doesn’t check all the boxes, please don't simply scroll past! We recognize that talent lies everywhere and that some demographic groups are more likely to apply for a "stretch role" than others. We are always open to different perspectives and professional backgrounds to keep Cutover's culture evolving and to ensure that we never stop learning. Cutover is an Equal Opportunity Employer. Maintaining an equitable hiring process is imperative to our mission. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran or parental status. Learn more about Life at Cutover, our Guiding Principles, and our latest news on Twitter and LinkedIn.

An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression. Location: Remote in US (Eastern time zone only please) or NY office If you are local to our New York City office, you can choose how often you’ll work from home vs the office - whether you’re fully remote or hybrid. We regret that we are unable to provide work visa sponsorship at this time. Cutover provides enterprise technology operations teams with an AI-powered SaaS solution that automates and streamlines complex processes with intelligent runbooks. The Cutover solution enables teams to respond to incidents quickly, recover from IT outages, and manage cloud migrations with precision and efficiency. Cutover is used in many of the world's largest financial institutions to support their critical technology operations, including 5 out of the top 6 largest asset managers and 3 out of the top 5 US banks. What does this role mean to us? At Cutover the Revenue Operations (RevOps) team is the operational arm of both sales and marketing. RevOps helps the company grow more efficiently and cost-effectively by aligning our systems, processes, and people.This role will report to the Revenue Operations Lead. We are looking for a detail-oriented Senior Marketing Operations Specialist to help us ensure a return on investment for our marketing technology stack, optimize the way our go-to-market tools and teams work, and measure marketing performance. Rev Ops is a collaborative team that values curiosity and proactive problem-solving. We are comfortable giving and receiving direct feedback and approach professional skills with a growth mindset. We maintain a trusting environment where we treat mistakes as valuable data points for rapid iteration, expecting team members to proactively propose solutions rather than waiting for instructions. What will you be doing as our Senior Marketing Operations Specialist? - MarTech Ecosystem Ownership: Act as the primary administrator for our marketing technology stack (HubSpot Marketing Hub for marketing automation and Salesforce for CRM), ensuring integration, data integrity, and user adoption across teams. - Lead Lifecycle & Routing Architecture: Architect and manage the complete lead lifecycle, overseeing lead routing logic (LeanData), database enrichment (Clay), database hygiene, and prospect segmentation tailored to our enterprise GTM model - Campaign & Workflow Execution: Build, execute, and continuously optimize multi-touch campaign operations within HubSpot, translating marketing strategy into complex workflow automation and targeted email deployments. - Full-Funnel Analytics & Reporting: Develop dashboards and run ad-hoc analyses to accurately track campaign ROI, lead conversions, and pipeline influence, providing actionable insights for GTM leadership. - Process Automation: Proactively identify bottlenecks and implement automated, scalable tech solutions to drive operational excellence and eliminate manual tasks. - Hybrid Sales Ops Support (10-15%): support critical Sales Operations functions, including territory management, assisting AEs with our internal CPQ processes, and managing Salesforce closed-won workflows. What we’d like you to bring to the table… - 2-4 years of experience in marketing operations at a B2B SaaS environment. - Deep, hands-on experience with HubSpot Marketing Hub. You aren't afraid to roll up your sleeves to build workflows, pull lists, QA emails, and execute the campaigns that support our go-to-market strategy. - Strong data manipulation skills (you are a power user of Excel/Google Sheets). You excel at doing the heavy lifting to clean raw data and build the reports that our leadership team relies on to make strategic decisions. - Experience with setting up website analytics and event tracking (GA4, Google Tag Manager). - Strong project management capabilities with a track record of fully owning the operational execution and technical build-out for critical, cross-functional go-to-market initiatives. - A systems-thinking mindset with high attention to detail: you proactively identify logical flaws and take pride in building rock-solid ops. - A desire to expand your RevOps footprint: you are a marketing ops expert who would welcome cross-training with our Senior Rev Ops Analyst to gain exposure with mid-to-bottom funnel sales operations tasks. ‘Nice to haves’ that we would love to see: - Architectural knowledge of the HubSpot-to-Salesforce integration, ideally backed by a Salesforce Administrator certification (or a strong desire to obtain one). - Experience with our wider marketing tech stack or equivalent solutions (Clay, Zoominfo, LeanData). - Experience with supporting Account-Based Marketing (ABM) operations for enterprise target accounts with long, complex buying cycles. - Experience building, testing, and debugging lead routing and enrichment workflows. - Experience in a marketing role and made a pivot into marketing ops. - You’ve used AI beyond querying LLMs to solve non-deterministic business problems. - Familiarity with data privacy regulations (e.g., GDPR, CCPA) and keeping CRM databases compliant. - Proficiency with data querying and manipulation (SQL) and visualization / reporting (Looker, Tableau, or PowerBI). - Experience with integrating a Salesforce with AWS ACE. The good stuff… - We're excited to offer Share Options as part of our compensation package. - 20 days of PTO per year + public holidays, and we want you to take all of them! - 3 volunteer days to use for any charitable/voluntary cause you would like. - A top-tier private health insurance package. - 401k contribution plan - Work from home stipends - A personal learning and development budget through Learnerbly. You’ll be supported in your quest for knowledge, whatever that looks like to you. - If you’re thinking of starting or growing your family, then you’ll be in great company - more than half of our team are parents and we’ve built a globally consistent parental leave approach that we’re proud of. - Employee Referral Scheme. - Safeguarding the mental health of our teams is paramount for us. If you’d like to, then you’ll be able to avail yourself of multiple Cutover mental health initiatives, from fully subsidized therapy sessions to subscriptions to leading wellbeing platforms. Target compensation package for higher cost of living areas (e.g. New York City): $100,000-110,000 base, + stock options + benefits. Target compensation package for all other living areas: $75,000-95,000 base, + stock options + benefits. The final offer may vary from the target compensation package, taking into consideration factors such as your experience level and skill set. If we aren't aligned on salary at this stage, we’d still love to hear from you to better understand if there are more suitable opportunities at Cutover. Diversity Statement - Empowering Our Teams We encourage our team to bring their authentic selves to work, which we have found has strengthened workplace relationships and fostered a genuine sense of community. If you are excited by this role, we invite you to apply! Even if your profile doesn’t check all the boxes, please don't simply scroll past! We recognize that talent lies everywhere and that some demographic groups are more likely to apply for a "stretch role" than others. We are always open to different perspectives and professional backgrounds to keep Cutover's culture evolving and to ensure that we never stop learning. Cutover is an Equal Opportunity Employer. Maintaining an equitable hiring process is imperative to our mission. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran or parental status. Learn more about Life at Cutover, our Guiding Principles, and our latest news on LinkedIn and Twitter.

• Operationalize Onboarding & Reporting • Define onboarding governance models and delivery standards • Establish and manage timelines, milestones, and dependencies in onboarding plan • Align onboarding plans with customer goals, Value Realization Moment, and Year 1 success criteria • Coordinate cross-functionally with CS, AEs, Solution Architecture, and Delivery to ensure aligned execution • Track progress across all active onboardings and maintain end-to-end visibility • Provide clear, consistent reporting on progress, risks, and blockers to customers and Cutover's leadership • Escalations & Communication • Identify delivery risks, delays, or misalignment early across customers and Cutover teams • Drive accountability with customers and Cutover teams to meet onboarding commitments • Ensure blockers are clearly documented, owned, and resolved • Lead timely escalations to the appropriate stakeholders when onboarding outcomes are at risk • Facilitate clear, proactive communication to keep onboarding on track with customers • Onboarding Policy & Continuous Improvement • Own onboarding policies, playbooks, and standards at Cutover • Continuously evaluate onboarding performance, effectiveness, and customer outcomes • Identify recurring gaps or inefficiencies and drive improvement to onboarding processes • Raise onboarding maturity and consistency across teams

An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression. Location: US Remote (East Coast preferred) We regret that we are unable to provide work visa sponsorship at this time. Cutover provides enterprise technology operations teams with an AI-powered SaaS solution that automates and streamlines complex processes with intelligent runbooks. The Cutover solution enables teams to respond to incidents quickly, recover from IT outages, and manage cloud migrations with precision and efficiency. Cutover is used in many of the world's largest financial institutions to support their critical technology operations, including 5 out of the top 6 largest asset managers and 3 out of the top 5 US banks. What does this role mean to us? The Implementation Manager (IM) acts as the active onboarding orchestrator for all new Cutover customers, ensuring structured, predictable, and high-quality onboarding experiences. This is a customer-facing role that partners directly with customers throughout onboarding to drive alignment, clarity, and momentum. The OM raises the bar on onboarding standards, drives delivery governance, and ensures customers progress efficiently from implementation to their defined value realization moment within six months. The OM is accountable for the onboarding plans of all new Cutover customers, managing multiple customers concurrently. They provide cross-workstream oversight across Customers, AE, CSM, and Delivery teams to proactively identify risks, misalignment, and execution gaps throughout onboarding. The OM ensures issues are surfaced early and escalated through defined governance forums in line with our methodology, maintaining transparency, accountability, and forward momentum. While AEs and CSMs own the overall customer relationship, the OM owns the onboarding plan, governance structure, and execution oversight. The role counsels and supports onboarding teams and customers alike, driving clarity on progress, blockers, resourcing, decision-making, and next steps to ensure successful, timely onboarding outcomes. What will you be doing as our Implementation Manager? Operationalize Onboarding & Reporting - Define onboarding governance models and delivery standards - Establish and manage timelines, milestones, and dependencies in onboarding plan - Align onboarding plans with customer goals, Value Realization Moment, and Year 1 success criteria - Coordinate cross-functionally with CS, AEs, Solution Architecture, and Delivery to ensure aligned execution - Track progress across all active onboardings and maintain end-to-end visibility - Provide clear, consistent reporting on progress, risks, and blockers to customers and Cutover's leadership Escalations & Communication - Identify delivery risks, delays, or misalignment early across customers and Cutover teams - Drive accountability with customers and Cutover teams to meet onboarding commitments - Ensure blockers are clearly documented, owned, and resolved - Lead timely escalations to the appropriate stakeholders when onboarding outcomes are at risk - Facilitate clear, proactive communication to keep onboarding on track with customers Onboarding Policy & Continuous Improvement - Own onboarding policies, playbooks, and standards at Cutover - Continuously evaluate onboarding performance, effectiveness, and customer outcomes - Identify recurring gaps or inefficiencies and drive improvement to onboarding processes - Raise onboarding maturity and consistency across teams Success Measures - On-time, on-scope onboarding delivery - Increase onboarding success - Improved customer readiness and adoption at handoff to between cross functional teams - Increased consistency and predictability across customer onboarding - Measurable improvements in onboarding efficiency and quality What we’d like you to bring to the table… - Strong program or project management background - Experience managing multiple complex, cross-functional implementations - Proven ability to drive accountability without direct authority - Comfortable with executive-level communication and escalation - Process-oriented mindset with a passion for continuous improvement - Previous tech operations experience The good stuff… - We're excited to offer Share Options as part of our compensation package. - 20 days of PTO per year + public holidays, and we want you to take all of them! - 3 volunteer days to use for any charitable/voluntary cause you would like. - A top-tier private health insurance package. - 401k contribution plan - Work from home stipends - A personal learning and development budget through Learnerbly. You’ll be supported in your quest for knowledge, whatever that looks like to you. - If you’re thinking of starting or growing your family, then you’ll be in great company - more than half of our team are parents and we’ve built a globally consistent parental leave approach that we’re proud of. - Employee Referral Scheme. - Safeguarding the mental health of our teams is paramount for us. If you’d like to, then you’ll be able to avail yourself of multiple Cutover mental health initiatives, from fully subsidized therapy sessions to subscriptions to leading wellbeing platforms. Target compensation package: $135,000-145,000 + bonus The final offer may vary from the target compensation package, taking into consideration factors such as your experience level and skill set. If we aren't aligned on salary at this stage, we’d still love to hear from you to better understand if there are more suitable opportunities at Cutover. Diversity Statement - Empowering Our Teams We encourage our team to bring their authentic selves to work, which we have found has strengthened workplace relationships and fostered a genuine sense of community. If you are excited by this role, we invite you to apply! Even if your profile doesn’t check all the boxes, please don't simply scroll past! We recognize that talent lies everywhere and that some demographic groups are more likely to apply for a "stretch role" than others. We are always open to different perspectives and professional backgrounds to keep Cutover's culture evolving and to ensure that we never stop learning. Cutover is an Equal Opportunity Employer. Maintaining an equitable hiring process is imperative to our mission. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran or parental status. Learn more about Life at Cutover, our Guiding Principles, and our latest news on Twitter and LinkedIn

• Compliance & Audit Leadership: Support the maintenance of our compliance frameworks, specifically ISO 27001 and SOC2 Type II. You will need to be comfortable being a primary point of contact for external auditors. • Client Assurance: Own the end-to-end process for Client Audits and Security RFIs, translating our complex technical controls into clear, professional, and digestible responses for stakeholders. • Cloud Governance: Apply a GRC lens to our cloud environment, ensuring that our AWS infrastructure aligns with best practices (CIS benchmarks) and triage alerts in line with our internal risk appetite. • Incident Management & Triage: Monitor security tools and act as a first-to-second responder for alert triage. You’ll manage the lifecycle of security incidents, from discovery to post-mortem. • Third-Party Risk Management: Conduct thorough due diligence on suppliers, integrations , ensuring our supply chain meets our rigorous security standards. • Risk-Based Decision Making: Conduct risk assessments across the business, providing actionable advice that balances security requirements with operational efficiency. • Security Automation: Identify opportunities to automate manual GRC and SecOps tasks to increase the team's velocity.

An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression. Location: US, remote (CST or EST time zone), willing to travel to New York office for audits as required We regret that we are unable to provide work visa sponsorship at this time. Cutover provides enterprise technology operations teams with an AI-powered SaaS solution that automates and streamlines complex processes with intelligent runbooks. The Cutover solution enables teams to respond to incidents quickly, recover from IT outages, and manage cloud migrations with precision and efficiency. Cutover is used in many of the world's largest financial institutions to support their critical technology operations, including 5 out of the top 6 largest asset managers and 3 out of the top 5 US banks. What does this role mean to us? We are looking for a versatile, proactive mid-Level Security Analyst to join our lean but high-impact security team. This “generalist” role offers a 360-degree view of Information Security and is designed for someone who thrives on variety—one day you’ll be leading a SOC 2 audit, and the next you’ll be triaging a security alert or refining our AWS security posture. As a key member of a small team, you won’t just be following a playbook; you’ll be writing it. You will have significant autonomy and the power to influence our global security strategy directly. What will you be doing as our Information Security Analyst? - Compliance & Audit Leadership: Support the maintenance of our compliance frameworks, specifically ISO 27001 and SOC2 Type II. You will need to be comfortable being a primary point of contact for external auditors. - Client Assurance: Own the end-to-end process for Client Audits and Security RFIs, translating our complex technical controls into clear, professional, and digestible responses for stakeholders. - Cloud Governance: Apply a GRC lens to our cloud environment, ensuring that our AWS infrastructure aligns with best practices (CIS benchmarks) and triage alerts in line with our internal risk appetite. - Incident Management & Triage: Monitor security tools and act as a first-to-second responder for alert triage. You’ll manage the lifecycle of security incidents, from discovery to post-mortem. - Third-Party Risk Management: Conduct thorough due diligence on suppliers, integrations , ensuring our supply chain meets our rigorous security standards. - Risk-Based Decision Making: Conduct risk assessments across the business, providing actionable advice that balances security requirements with operational efficiency. - Security Automation: Identify opportunities to automate manual GRC and SecOps tasks to increase the team's velocity. What we’d like you to bring to the table… - 3-5 years experience in Information Security, with a proven track record in a ‘full stack’ security or GRC role - Experience triaging alerts (CSPM/SIEM/EDR), incident management and a foundational understanding of cloud native security tools - You enjoy creating processes where none exist and can move from "problem identified" to "solution implemented" independently. - You’ve led SOC2 or ISO27001 audits and know how to manage evidence collection, auditor expectations and communicate to stakeholders effectively. - Relevant certifications are a plus (CISA, CISSP), but we value functional experience and the ability to apply security principles to real-world business problems above all else. The good stuff… - We're excited to offer Share Options as part of our compensation package. - 20 days of PTO per year + public holidays, and we want you to take all of them! - 3 volunteer days to use for any charitable/voluntary cause you would like. - A top-tier private health insurance package. - 401k contribution plan - Work from home stipends - A personal learning and development budget through Learnerbly. You’ll be supported in your quest for knowledge, whatever that looks like to you. - If you’re thinking of starting or growing your family, then you’ll be in great company - more than half of our team are parents and we’ve built a globally consistent parental leave approach that we’re proud of. - Employee Referral Scheme. - Safeguarding the mental health of our teams is paramount for us. If you’d like to, then you’ll be able to avail yourself of multiple Cutover mental health initiatives, from fully subsidized therapy sessions to subscriptions to leading wellbeing platforms. Target compensation package: $145,000-155,000 base salary + stock options + benefits The final offer may vary from the target compensation package, taking into consideration factors such as your experience level and skill set. If we aren't aligned on salary at this stage, we’d still love to hear from you to better understand if there are more suitable opportunities at Cutover. Diversity Statement - Empowering Our Teams We encourage our team to bring their authentic selves to work, which we have found has strengthened workplace relationships and fostered a genuine sense of community. If you are excited by this role, we invite you to apply! Even if your profile doesn’t check all the boxes, please don't simply scroll past! We recognize that talent lies everywhere and that some demographic groups are more likely to apply for a "stretch role" than others. We are always open to different perspectives and professional backgrounds to keep Cutover's culture evolving and to ensure that we never stop learning. Cutover is an Equal Opportunity Employer. Maintaining an equitable hiring process is imperative to our mission. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran or parental status. Learn more about Life at Cutover, our Guiding Principles, and our latest news on Twitter and LinkedIn

• Operationalize Onboarding & Reporting • Define onboarding governance models and delivery standards • Establish and manage timelines, milestones, and dependencies in onboarding plan • Align onboarding plans with customer goals, Value Realization Moment, and Year 1 success criteria • Coordinate cross-functionally with CS, AEs, Solution Architecture, and Delivery to ensure aligned execution • Track progress across all active onboardings and maintain end-to-end visibility • Provide clear, consistent reporting on progress, risks, and blockers to customers and Cutover's leadership • Identify delivery risks, delays, or misalignment early across customers and Cutover teams • Drive accountability with customers and Cutover teams to meet onboarding commitments • Ensure blockers are clearly documented, owned, and resolved • Lead timely escalations to the appropriate stakeholders when onboarding outcomes are at risk • Facilitate clear, proactive communication to keep onboarding on track with customers • Own onboarding policies, playbooks, and standards at Cutover • Continuously evaluate onboarding performance, effectiveness, and customer outcomes • Identify recurring gaps or inefficiencies and drive improvement to onboarding processes • Raise onboarding maturity and consistency across teams