• Effectively resolve or help resolve customer support issues. • Keep customers fully updated on the progress of their issues. • Support for the IdentityNow product in client environments. • Works closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues. • Works with clients post implementation for support concerns, including providing self-service resources. • Resolves or escalates cases, using our Salesforce Case Management System.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. Working the 2nd Shift hours of 10:00 AM-6:30 PM PT, the Customer Technical Support Specialist is responsible for providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.). You are expected to provide resolutions to Hardware, Software, Assay and Training related calls from Beckman Coulter’s existing customer base in a 24/7 support environment. This position reports to the Hematology & Urinalysis Supervisor and is part of the Customer Technical Support Organization (CTSO) located in Miami, Florida and will be fully REMOTE. In this role, you will have the opportunity to: - The role entails providing advanced commercial knowledge and experience to internal and external customers. - You will be asked to independently resolve complex and routine issues while being able to mentor and provide peer assistance for routine trouble shooting. - You will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue. The essential requirements of the job include: - Associate, vocational or equivalent degrees in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry. - 3+ years of lab or field experience required. - Ability to clearly articulate and provide direction over the phone or via email. It would be a plus if you also possess previous experience in: - Previous troubleshooting experience on electromechanical instrumentation - Previous experience in a medical technology call center, or experience in medical laboratory - Experience in a Customer Service environment Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The hourly range for this role is $26.00-$33.00 an hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. #LI-AP1 #LI-Remote Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. The opportunity At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. Southern New Hampshire University is seeking student employees to fill the role of Virtual Tutor for our partner organization Learn to Be. Learn To Be offers a flexible, fully remote opportunity for college students with Federal Work Study to serve as virtual tutors. In this role, you'll work 1-on-1 with the same student(s) each week, building meaningful connections and helping them grow academically over time. You’ll set your own schedule, choose the grade levels and subjects you're most comfortable tutoring, and even select the students you’d like to work with. Whether you prefer working with younger students or focusing on specific subjects, you’ll have the freedom to create a tutoring experience that fits you. No prior tutoring or teaching experience is required, and students from all majors are welcome to apply! Tutors must be comfortable conducting sessions over Zoom. For safety and quality assurance, all sessions are recorded and reviewed as needed. Job Responsibilities: - Maintain a responsive line of communication with your student and their parent/guardian - Host tutoring sessions at least once a week for 60 minutes with each student - Support your student/s through homework help, test prep, study skills, etc. - Act as a mentor, not just a tutor Minimum Qualifications: - Current enrollment in classes as part of a SNHU degree program - Work study part of financial aid package - Students with work study may be prioritized - College/University student awarded Federal Work Study - Reside in the United States - Consent to a DOJ Dru Sjodin Sex Offender Database Background check - Complete all Learn To Be FWS Tutor onboarding - Be able to work in a distraction free environment Learning Outcomes: - Time management - Empathy - Communicating effectively with individuals from varying backgrounds Work Schedule: flexible - FWS students will make their own schedule, with popular tutoring times being late afternoon, evenings and weekends. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The hourly pay range for this position is $12.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.

Job Description Summary A Region Support Engineer is expected to demonstrate both technical & functional leadership in their modality while keeping engaged with local business priorities. Serving as Consulting Engineer and Decision Support for the Market Teams they support. This will, at times, include direct onsite support as circumstances call for. The objective however is preventative. Development of local Market FE’s is essential for success. Keeping in tune with both Market & Product changes and making recommendations to Leadership to respond.  This territory is in the NE Zone. Must reside within territory. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Responsibilities: - Key linkage between Region technical performance and USCAN Technical Support. - Support Field Engineers utilizing innovative technology solutions to drive productivity and quality. - Be part of an integrated “One Service” response team within the field to include regular on-site, face-to face engagement with Market Teams to support installations and customer escalations (CSOs) as appropriate. - Reduction of zone system issues from proactive system generated alerts such as PDS alerts and magnet monitoring. - Use successful, effective field experience and knowledge to provide technical support to FE's, CE’s, and customers that may include both remote and onsite support. - Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status. - Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner. - Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required. - Support Material and Purchased Service cost improvement initiatives for the modality. - Within project engagement, act as a change agent/ field ""advisor"" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support. - Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. - This may include leveraging service capabilities by increasing the number of customer systems connected to the internet to improve remote troubleshooting and remote fix rates. - Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. On occasion may serve as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum. - Identify field process improvements such as pre PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field. - Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise. - Travel to customer sites and support installations, FMIs and customer escalations (CSOs). - Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience, knowledge of legacy (insert modality) products. Knowledge and experience using Common Service Desktop, CRM and other remote tools as required. Required Qualifications: - Minimum 5 years of engineering experience as an FE II and/or FE III, or the equivalent external to GE with regards to the repair and maintenance of MR systems; AND one or more of the following requirements: - High School Diploma/GED AND a minimum 8 years of experience servicing mechanical and/or electrical equipment - OR…Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment - OR…Equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment. - Ability to travel up to 50% or more as required to customer sites, training and HQ Engineering sessions. - Flexible to work other shifts to coverage vacations, holidays, and emergency situations. - Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-BI1 #LI-Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $94,400.00-$141,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: April 30, 2026