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Founded in 1940, Grifols is a global healthcare company, headquartered in Barcelona, Spain. With a start in research regarding transfusion and blood banking, today Grifols produces
Field Service Engineer
Location
Wisconsin
Posted
81 days ago
Salary
0
Seniority
Mid Level
Job Description
Field Service Engineer
Grifols
• Responsible for customer relationship management by responding to clients within designated timeframes regarding inquiries, complaints, service calls and site evaluations on instrumentation. • Independently manages schedules including travel arrangements, appointments at client site and coordination of order and delivery of parts. • Coordinates and executes hardware upgrades and regulatory documents associated with client site. • Collaborates with project team and performs software upgrades and product installations including installation, operational and performance qualifications. • Proactively and independently manages ongoing preventive maintenance calls per manufactures requirements including scheduling with client, documenting and attaching work in CRM per regulatory guidelines within designated timeframes. • Partners with Telephone Support Team to provide additional technical guidance via phone and schedule corrective service activities per scope of work listed in client contract as needed. • Identifies client's needs for those without a contract and communicates to respective Sales Representative for potential lead to establish new contract. • Escalates customer needs outside of defined scope of work and proactively communicate to other departments within Grifols such as Sales, Supply Chain, etc. to assure rapid resolution of issues raised. • Responsible for accurate and timely documentation in CRM System of all work performed and any technical guidance provided to the customer as per regulatory guidelines. • Tracks all outstanding customer action items and ensures proper documentation is entered for closure. • Maintains basic knowledge on all product lines and keeps informed of technical bulletins for system updates. • Manages inventory of parts and calibrated tools stored at primary customer sites. • Maintains active status on all vendor credentialing programs to perform work at designated client sites.
Job Requirements
- Equivalent military experience or associate’s degree with 2 years’ experience or High School Diploma/GED with 4+ years’ experience managing electronic/electro-mechanical equipment.
- Bachelor’s Degree in Engineering or related Scientific Discipline is highly preferred.
- 0 - 2 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with a Bachelor’s Degree
- 2 - 4 years of experience working with lab equipment and/or electronic/electro-mechanical equipment with an Associate Degree
- 4+ years of experience working with lab equipment and/or electronic/electro-mechanical equipment with High School Diploma.
- Prior experience working in regulated environment highly preferred.
- Experience with Service Max/Sales Force platform is a plus.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
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