• Design and maintain a developer portal (Backstage.io or similar) as the central hub for resource management • Build abstractions and APIs that enable developers to provision resources without manual intervention • Implement self-service workflows for environment creation, configurations, and permissions • Create reusable templates and blueprints for services, repositories, and pipelines • Design, implement, and optimize highly automated CI/CD pipelines • Reduce build and deployment times through intelligent caching, parallelization, and optimizations • Implement GitOps and continuous deployment with automated rollback capabilities • Automate testing (unit, integration, e2e) in pipelines with clear reporting • Create advanced deployment strategies (blue-green, canary, feature flags)

• Own the design, implementation, and evolution of one or more core platform domains — such as multi-tenancy, API framework, job processing, data pipelines, or platform SDK/extension points. • Lead end-to-end software design for significant new capabilities, from technical specification through production delivery and long-term maintainability. • Proactively identify and resolve scalability, correctness, and security issues in platform code and data models before they reach production. • Drive data modeling, API design, and service decomposition decisions for high-concurrency, enterprise-scale workloads. • Actively use GenAI coding tools (GitHub Copilot, Cursor, Claude Code) as a standard part of your software development workflow — demonstrated prior use required. • Establish team-wide best practices for AI-assisted development and code review. • Produce and champion design docs that establish engineering patterns adopted across Platform and adjacent product teams. • Lead design reviews for complex systems built by senior and mid-level engineers; provide structured, high-signal feedback that improves both the design and the engineer. • Partner closely with architects to translate long-term strategy into well-sequenced, concrete engineering work. • Collaborate cross-functionally with Product, QA, and Data Engineering to align software design with product and operational requirements. • Define and uphold coding standards, testing practices, and API design conventions for the Platform team. • Drive initiatives that measurably improve platform reliability and developer experience through better software design — not just tooling or process. • Lead post-mortems for significant production issues with a focus on durable software fixes, not operational workarounds. • Actively mentor Engineers through technical pairing, design feedback, and structured growth conversations. • Identify and close skill gaps on the team through knowledge-sharing, internal documentation, and architectural walkthroughs. • Contribute to hiring: define the technical bar, design engineering interview problems, and provide substantive written debrief feedback.

• Strong experience with API architecture and design: REST, OpenAPI Spec, versioning and contract design; integration patterns such as webhooks and event-driven architectures; and tools for governance, documentation and contract validation (e.g., Swagger/Redocly/Postman/Spectral). • Hands-on experience with API Gateways in an enterprise context (e.g., KrakenD, Kong), evaluating trade-offs in performance, security and cost. • Knowledge of IAM and integration security: OAuth2, OIDC, JWT, mTLS, access policies and zero-trust principles. • Experience with messaging/event streaming (Kafka) in event-driven architectures and to support integrations (including webhooks). • Understanding of scalability and resilience patterns: stateless services, caching, rate limiting, circuit breakers. • Advanced troubleshooting ability in distributed environments, making decisions under pressure and responding to critical incidents. • Experience with end-to-end observability for distributed services and APIs (OpenTelemetry and metrics/traces/logs stack such as Prometheus, Grafana, Jaeger). • Technologies in our stack include: Java, Kotlin, Node.js, Go, JUnit, Mockito, Git, Hibernate and others. • Digital mindset, curiosity about new technologies and interest in understanding how Artificial Intelligence can transform processes, experiences and outcomes.

Job DetailsJob Location: REMOTE - Washington, DC, DC 200183215Position Type: Full TimeSalary Range: $110,000.00 - $135,000.00 Salary/yearTravel Percentage: NegligibleJob Shift: DayThe Senior SaaS Platform Engineer is the Tier 3 technical authority responsible for the administration, stability, security, and continuous improvement of TDB Communications’ SaaS ecosystem. This role owns the configuration, integration, and advanced troubleshooting of all enterprise SaaS platforms, including Microsoft 365, Azure/Entra ID, Adobe, Zendesk, and other business-critical applications. This position operates at the intersection of engineering and operations. The Platform Engineer serves as the final escalation point for complex issues, partners closely with Tier 1 and Tier 2 support teams, and ensure SaaS platforms are reliable, scalable, and supportable. While the role is primarily focused on platform ownership and advanced troubleshooting, the engineer is also expected to step into active ticket resolution when operational demand requires it. The ideal candidate has deep SaaS administration experience, understands service desk dynamics, and is comfortable owning systems end to end in a fast-growing, cloud-first environment. Primary Responsibilities SaaS Platform Ownership Serve as the technical owner for all enterprise SaaS platforms, including but not limited to: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) Azure / Entra ID (identity, access, conditional access, MFA) Intune / Endpoint Manager Zendesk or equivalent ITSM platform Adobe and other line-of-business SaaS applications Manage tenant configuration, access controls, licensing models, and integration points across all SaaS tools. Own all configuration changes, platform upgrades, and architectural decisions related to SaaS applications. Evaluate, onboard, and integrate new SaaS platforms as the organization grows. Tier 3 Escalation & Advanced Troubleshooting Act as the final escalation point for issues Tier 1 and Tier 2 teams cannot resolve. Troubleshoot complex, cross-platform issues involving identity, authentication, permissions, performance, and application behavior. Lead root cause analysis for recurring or high-impact incidents and implement permanent fixes. Support incident response and recovery for SaaS outages, degraded service, or security-related events. Service Desk Support & Operational Coverage Collaborate with Tier 1 and Tier 2 teams to improve escalation paths, troubleshooting standards, and resolution quality. Step in to directly address tickets when needed, including during backlogs, high-volume periods, or incidents. Ensure ticket documentation is complete, accurate, and suitable for knowledge-base reuse. Help maintain a culture where engineering and support work together, not in silos. Process, Documentation & Continuous Improvement Develop and maintain technical documentation, runbooks, and SOPs for all SaaS platforms. Identify patterns in support tickets and implement configuration changes, automation, or workflow improvements to reduce repeat issues. Define supportability standards for SaaS platforms before and after deployment. Contribute to service maturity efforts aligned with future managed-service-style operations. Security, Compliance & Governance Implement and maintain SaaS security best practices, including identity protection, access reviews, and logging. Support compliance initiatives aligned with NIST 800-171, DFARS, and federal contractor requirements. Participate in audits, access recertifications, and evidence collection. Partner with security leadership on SaaS risk management and incident response readiness. Automation & Optimization Use PowerShell and other scripting tools to automate SaaS administration, reporting, and remediation. Optimize licensing usage and cost efficiency across platforms. Stay current on SaaS platform updates and recommend adoption where operationally beneficial. Technical Environment Microsoft 365 & Azure / Entra ID Intune / Endpoint Manager SaaS platforms (Zendesk, Adobe, HRIS, finance, collaboration tools, etc.) Windows, macOS, and mobile endpoints PowerShell and automation tooling ITSM / ticketing systems Identity federation, SSO, and MFA technologies QualificationsRequired Qualifications 5+ years of experience administering and supporting enterprise SaaS platforms. Strong hands-on expertise with Microsoft 365 and Azure/Entra ID. Experience owning SaaS applications end to end, including configuration, access, and troubleshooting. Proven ability to resolve complex technical issues across multiple platforms. Prior experience working in or closely with a service desk environment. Strong documentation, communication, and process-design skills. Ability to balance engineering work with operational support responsibilities. Availability to support East Coast business hours. Preferred Qualifications Microsoft certifications (MS-102, AZ-104, SC-300) or equivalent experience. Experience with ITSM platforms and service maturity models. Strong PowerShell scripting and automation experience. Familiarity with compliance and audit requirements in regulated environments. Experience supporting distributed or fully remote workforces. Work Authorization & Background Requirements Must be legally authorized to work in the United States. Employment is contingent upon successful completion of a background investigation. Must be able to obtain and maintain a Public Trust clearance if required. Work Conditions Fully remote role supporting East Coast business hours. Occasional after-hours availability may be required for incidents or planned maintenance. Regular collaboration with IT leadership and support teams across time zones. Why This Role Exists This role is critical to the stability and scalability of TDB Communications’ technology environment. The Senior SaaS Platform Engineer ensures that SaaS platforms are reliable, secure, and supportable today while helping build the operational foundation required for future growth and expanded service delivery.