TDB Communications

Job DetailsJob Location: Sacramento, CA - Remote - Sacramento, CA, CA 95605Position Type: Full TimeSalary Range: $18.00 - $18.00 HourlyRemote Customer Service Representative – Healthcare Support- Sacramento, CA Make a real impact from home. Help Californians access the healthcare they need. TDB Communications is hiring compassionate, skilled Customer Service Representatives to support critical government health programs serving California communities. This is a truly remote position—work from the comfort of your home office while making a meaningful difference in people's lives. You'll provide the vital link between individuals and their healthcare services, all while enjoying competitive pay, comprehensive benefits, and clear career advancement opportunities with a stable, veteran-owned company. Remote work with flexibility: This position is fully remote. In-person attendance in Sacramento may occasionally be required for initial training, emergency business continuity situations, or performance support—but your day-to-day work happens from home. Why Join TDB? Truly remote position: Work from home daily with equipment provided Comprehensive benefits: Medical, dental, vision insurance Generous time off: 9 paid holidays + 2 weeks PTO Retirement planning: 401(k) with company match Paid training: We prepare you for success from day one Career growth: Clear paths to Team Lead, Supervisor, and Specialist roles Stable employment: 25+ years supporting federal agencies; government contract security Meaningful work: Help real people navigate CMS and CDC programs that change lives Position Details Pay Rate: $18.00/hour Interviews: March 27-April 6th, 2026 Training Start Date: May 8th, 2026 Schedule: Full-time with set schedule adherence required Location Requirement: Must reside within 50 miles of Sacramento, CA (820 Stillwater Rd, 95605). This supports initial training and rare emergency business continuity needs. Day-to-day work is performed remotely from your home. What You'll Do As a Customer Service Representative, you'll be the helpful voice on the other end of the line for members and healthcare providers navigating important programs: Answer inbound calls using our automated system and provide clear, professional assistance Research and resolve customer inquiries while meeting service level agreements Document all interactions in our CRM system with thorough, accurate notes Guide callers through online applications and processes Maintain current knowledge of program regulations and policies Make outbound follow-up calls when needed Collaborate with team members and escalate complex issues to leadership You'll use standard call center technology including phones, email, web browsers, and our ticketing system—all while working remotely. QualificationsWhat You'll Need Required: High school diploma or equivalent 1+ year of customer service experience Strong communication skills (written and verbal) Ability to work independently and problem-solve Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer) Preferred: Experience with CRM tools, help desk software, or call center technology Familiarity with healthcare or government programs About TDB Communications Since 1999, TDB Communications has been a trusted partner to federal agencies including CMS and the CDC. As a minority-owned, service-disabled veteran-owned small business (SDVOSB), we've deployed thousands of professionals across 30+ states to support critical government services. When you join TDB, you're joining a company that values service, integrity, and employee success Need accommodations? We're committed to providing reasonable accommodations for individuals with disabilities. Please contact us directly to discuss your needs. Equal Opportunity Employer TDB Communications is an Equal Opportunity Employer. All employment decisions are based on qualifications and business needs, without regard to race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. Equipment will be mailed to your verified home address. We may communicate with applicants via text, email, and phone about your application—you can opt out of texts at any time.

Job DetailsJob Location: Sacramento, CA - Remote - Sacramento, CA, CA 95605Position Type: Full TimeSalary Range: $18.00 - $18.00 HourlyRemote- Part -Time Customer Service Representative – Healthcare Support- Sacramento, CA Make a real impact from home. Help Californians access the healthcare they need. TDB Communications is hiring compassionate, skilled Customer Service Representatives to support critical government health programs serving California communities. This is a truly remote position—work from the comfort of your home office while making a meaningful difference in people's lives. You'll provide the vital link between individuals and their healthcare services, all while enjoying competitive pay, comprehensive benefits, and clear career advancement opportunities with a stable, veteran-owned company Required training will be Full-time for four (4) weeks from 8:00 a.m. to 4:30 p.m. (PST) after training is complete you will begin your part-time schedule. Remote work with flexibility: This position is fully remote. In-person attendance in Sacramento may occasionally be required for initial training, emergency business continuity situations, or performance support—but your day-to-day work happens from home. Why Join TDB? Truly remote position: Work from home daily with equipment provided Comprehensive benefits: Medical, dental, vision insurance Generous time off: 9 paid holidays + 2 weeks PTO Retirement planning: 401(k) with company match Paid training: We prepare you for success from day one Career growth: Clear paths to Team Lead, Supervisor, and Specialist roles Stable employment: 25+ years supporting federal agencies; government contract security Meaningful work: Help real people navigate CMS and CDC programs that change lives Position Details Pay Rate: $18.00/hour Interviews: March 27-April 6th, 2026 Training Start Date: May 8th, 2026 Schedule: Required training will be Full-time for four (4) weeks from 8:00 a.m. to 4:30 p.m. (PST), after training is complete you will begin your part-time schedule. Part-time with set schedule adherence required, Set schedules will be between the hours of 10:00 a.m. to 2:00 p.m. (PST) Monday to Friday. Location Requirement: Must reside within 50 miles of Sacramento, CA (820 Stillwater Rd, 95605). This supports initial training and rare emergency business continuity needs. Day-to-day work is performed remotely from your home. What You'll Do As a Customer Service Representative, you'll be the helpful voice on the other end of the line for members and healthcare providers navigating important programs: Answer inbound calls using our automated system and provide clear, professional assistance Research and resolve customer inquiries while meeting service level agreements Document all interactions in our CRM system with thorough, accurate notes Guide callers through online applications and processes Maintain current knowledge of program regulations and policies Make outbound follow-up calls when needed Collaborate with team members and escalate complex issues to leadership You'll use standard call center technology including phones, email, web browsers, and our ticketing system—all while working remotely. QualificationsWhat You'll Need Required: High school diploma or equivalent 1+ year of customer service experience Strong communication skills (written and verbal) Ability to work independently and problem-solve Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer) Preferred: Experience with CRM tools, help desk software, or call center technology Familiarity with healthcare or government programs About TDB Communications Since 1999, TDB Communications has been a trusted partner to federal agencies including CMS and the CDC. As a minority-owned, service-disabled veteran-owned small business (SDVOSB), we've deployed thousands of professionals across 30+ states to support critical government services. When you join TDB, you're joining a company that values service, integrity, and employee success Need accommodations? We're committed to providing reasonable accommodations for individuals with disabilities. Please contact us directly to discuss your needs. Equal Opportunity Employer TDB Communications is an Equal Opportunity Employer. All employment decisions are based on qualifications and business needs, without regard to race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. Equipment will be mailed to your verified home address. We may communicate with applicants via text, email, and phone about your application—you can opt out of texts at any time.

Job DetailsJob Location: REMOTE - Washington, DC, DC 200183215Position Type: Full TimeSalary Range: $110,000.00 - $135,000.00 Salary/yearTravel Percentage: NegligibleJob Shift: DayThe Senior SaaS Platform Engineer is the Tier 3 technical authority responsible for the administration, stability, security, and continuous improvement of TDB Communications’ SaaS ecosystem. This role owns the configuration, integration, and advanced troubleshooting of all enterprise SaaS platforms, including Microsoft 365, Azure/Entra ID, Adobe, Zendesk, and other business-critical applications. This position operates at the intersection of engineering and operations. The Platform Engineer serves as the final escalation point for complex issues, partners closely with Tier 1 and Tier 2 support teams, and ensure SaaS platforms are reliable, scalable, and supportable. While the role is primarily focused on platform ownership and advanced troubleshooting, the engineer is also expected to step into active ticket resolution when operational demand requires it. The ideal candidate has deep SaaS administration experience, understands service desk dynamics, and is comfortable owning systems end to end in a fast-growing, cloud-first environment. Primary Responsibilities SaaS Platform Ownership Serve as the technical owner for all enterprise SaaS platforms, including but not limited to: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) Azure / Entra ID (identity, access, conditional access, MFA) Intune / Endpoint Manager Zendesk or equivalent ITSM platform Adobe and other line-of-business SaaS applications Manage tenant configuration, access controls, licensing models, and integration points across all SaaS tools. Own all configuration changes, platform upgrades, and architectural decisions related to SaaS applications. Evaluate, onboard, and integrate new SaaS platforms as the organization grows. Tier 3 Escalation & Advanced Troubleshooting Act as the final escalation point for issues Tier 1 and Tier 2 teams cannot resolve. Troubleshoot complex, cross-platform issues involving identity, authentication, permissions, performance, and application behavior. Lead root cause analysis for recurring or high-impact incidents and implement permanent fixes. Support incident response and recovery for SaaS outages, degraded service, or security-related events. Service Desk Support & Operational Coverage Collaborate with Tier 1 and Tier 2 teams to improve escalation paths, troubleshooting standards, and resolution quality. Step in to directly address tickets when needed, including during backlogs, high-volume periods, or incidents. Ensure ticket documentation is complete, accurate, and suitable for knowledge-base reuse. Help maintain a culture where engineering and support work together, not in silos. Process, Documentation & Continuous Improvement Develop and maintain technical documentation, runbooks, and SOPs for all SaaS platforms. Identify patterns in support tickets and implement configuration changes, automation, or workflow improvements to reduce repeat issues. Define supportability standards for SaaS platforms before and after deployment. Contribute to service maturity efforts aligned with future managed-service-style operations. Security, Compliance & Governance Implement and maintain SaaS security best practices, including identity protection, access reviews, and logging. Support compliance initiatives aligned with NIST 800-171, DFARS, and federal contractor requirements. Participate in audits, access recertifications, and evidence collection. Partner with security leadership on SaaS risk management and incident response readiness. Automation & Optimization Use PowerShell and other scripting tools to automate SaaS administration, reporting, and remediation. Optimize licensing usage and cost efficiency across platforms. Stay current on SaaS platform updates and recommend adoption where operationally beneficial. Technical Environment Microsoft 365 & Azure / Entra ID Intune / Endpoint Manager SaaS platforms (Zendesk, Adobe, HRIS, finance, collaboration tools, etc.) Windows, macOS, and mobile endpoints PowerShell and automation tooling ITSM / ticketing systems Identity federation, SSO, and MFA technologies QualificationsRequired Qualifications 5+ years of experience administering and supporting enterprise SaaS platforms. Strong hands-on expertise with Microsoft 365 and Azure/Entra ID. Experience owning SaaS applications end to end, including configuration, access, and troubleshooting. Proven ability to resolve complex technical issues across multiple platforms. Prior experience working in or closely with a service desk environment. Strong documentation, communication, and process-design skills. Ability to balance engineering work with operational support responsibilities. Availability to support East Coast business hours. Preferred Qualifications Microsoft certifications (MS-102, AZ-104, SC-300) or equivalent experience. Experience with ITSM platforms and service maturity models. Strong PowerShell scripting and automation experience. Familiarity with compliance and audit requirements in regulated environments. Experience supporting distributed or fully remote workforces. Work Authorization & Background Requirements Must be legally authorized to work in the United States. Employment is contingent upon successful completion of a background investigation. Must be able to obtain and maintain a Public Trust clearance if required. Work Conditions Fully remote role supporting East Coast business hours. Occasional after-hours availability may be required for incidents or planned maintenance. Regular collaboration with IT leadership and support teams across time zones. Why This Role Exists This role is critical to the stability and scalability of TDB Communications’ technology environment. The Senior SaaS Platform Engineer ensures that SaaS platforms are reliable, secure, and supportable today while helping build the operational foundation required for future growth and expanded service delivery.