Starian

• Manage commercial relationships with partner channels, serving as the focal point between the company and the leadership of each partner. • Monitor and drive achievement of sales targets by channel and by salesperson, working with local leaders to remove obstacles and improve performance. • Work hands-on with partners on strategic opportunities, supporting commercial meetings, diagnosing client needs, building value propositions and providing consultative sales support when required. • Support channels in structuring commercial processes, including the sales funnel, prospecting cadence, follow-up and conversion, and replicate best practices across channels. • Develop and train channel teams in consultative selling approaches, helping partners better qualify opportunities, map business pain points, conduct sales discovery and increase conversion in high-potential accounts. • Analyze financial and business health indicators for each channel, such as margin, productivity per salesperson, customer acquisition cost, average deal size and portfolio churn, proposing action plans for improvement. • Identify market expansion opportunities, including new territories, new customer profiles and potential opening of new channels. • Maintain a digital mindset, show curiosity about new technologies and interest in understanding how Artificial Intelligence (AI) can transform processes, experiences and results.

• Manage a portfolio of mid/high clients, focusing on expansion, engagement, and retention. • Lead strategic meetings with decision-makers and Key Users, mapping risks and growth opportunities. • Develop and execute upsell and cross-sell action plans with a focus on revenue expansion (NET MRR). • Track portfolio performance indicators (churn, health score, feature adoption, engagement). • Work in a consultative and analytical manner, presenting results, insights, and improvement plans. • Support the Product team by providing improvement inputs and recording feedback. • Participate in internal AI projects, using intelligent tools to optimize processes and support decision-making.

• Gerenciar uma carteira de clientes, atuando como principal ponto de contato e garantindo uma experiência positiva ao longo da jornada. • Conduzir reuniões de acompanhamento, apresentar resultados e elaborar planos de ação para promover o sucesso dos clientes. • Monitorar indicadores de saúde da carteira, identificar riscos de churn e executar estratégias de retenção e engajamento. • Identificar oportunidades de expansão de receita por meio de upsell, cross-sell e ampliação do uso da solução. • Planejar e realizar visitas presenciais estratégicas, fortalecendo o relacionamento, entendendo necessidades e apoiando a geração de valor para o cliente.

• Realizar reuniões com **construtoras de todo o Brasil,** apresentando a solução de forma consultiva. • Gerenciar pipeline, acompanhar métricas e garantir previsibilidade de resultados; • Conduzir negociações e fechamentos com foco em metas mensais; • Prospectar novos leads e oportunidades de forma multicanal (social selling, cold calls, e-mails, IA, etc.); • Acompanhar o pós-venda inicial, garantindo uma experiência positiva nos primeiros meses; • Mentalidade digital, curiosidade por novas tecnologias e interesse em entender como a Inteligência Artificial pode transformar processos, experiências e resultados.

• Perform analyses, cross-checks and organize data to support decision-making. • Maintain and monitor existing dashboards, reports and automations. • Identify process improvement opportunities through data and technology. • Support the creation of analytical solutions and automations using various tools. • Participate in the structuring, validation and monitoring of KPIs. • Collect, clean and prepare datasets. • Collaborate with different teams to understand requests and translate needs into practical solutions. • Test new tools, artificial intelligence features and ways to increase efficiency in daily workflows. • Document processes, analyses and initiatives developed.

• Lead the onboarding of new clients from kickoff through handoff to the CS Ongoing team, ensuring delivery meets the activation and quality criteria defined in the playbook. • Manage your own client schedule, planning and conducting client meetings in a structured, milestone-driven manner. • Act as a consultant during the implementation journey, promoting adoption, engagement, and client autonomy in using the solution. • Periodically monitor client engagement during onboarding, identify adoption risks, and take proactive mitigation actions. • Record and keep project activities and progress up to date in the internal system, ensuring traceability and compliance with established processes. • Digital mindset, curiosity about new technologies, and interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes.

• Entender necessidades dos usuários e do negócio, contribuindo para transformar aprendizados em soluções claras, viáveis e eficazes; • Aplicar boas práticas e padrões de design para definir interfaces e colaborar nas validações com usuários seguindo padrões de design e boas práticas de usabilidade para garantir experiências consistentes e coerentes; • Trabalhar em parceria com o Product Manager, Engenharia e demais designers para construir soluções que gerem valor para o cliente e para o negócio; • Participar de processos de discovery, incluindo dinâmicas online como brainstorming, workshops e entrevistas com parceiros internos, externos e clientes, contribuindo para a coleta de feedback sobre a evolução dos produtos; • Acompanhar o uso das soluções após o lançamento, contribuindo para identificar oportunidades de melhoria; • Mentalidade digital, curiosidade por novas tecnologias e interesse em entender como a Inteligência Artificial pode transformar processos, experiências e resultados.

• Create, publish, and analyze content for Via Justa's social media channels, focusing on audience growth and demand generation; • Build and manage the product's paid media strategy, working directly on operations and liaising with partner agencies or internal teams; • Test new acquisition channels in a structured way: define hypotheses, run experiments, analyze results, and make data-driven decisions; • Monitor KPIs such as CAC, CPL, conversion rate, and volume of leads generated, reporting results and proposing improvement actions; • Develop and execute the product marketing strategy, covering positioning, messaging, channels, and seasonality; • Collaborate with the media and conversion team, aligning budget, creatives, and Via Justa's goals; • Produce and prepare content and copy briefings for ads, organic posts, event materials, and acquisition assets.

• Work on evolving mature Java systems, contributing to refactoring initiatives, architecture improvements, and the delivery of new features; • Perform evolutionary and corrective maintenance and continuous refactoring, ensuring code quality and readability; • Actively participate in defining technical solutions together with the team (engineering and product); • Take ownership of delivery quality, including implementation, testing, code review, and validation of solutions; • Operate with technical autonomy, serving as a reference within the team and supporting developers in their technical growth; • Work with engineering practices such as pair programming, code reviews, and continuous improvement; • Use AI tools and resources to support development and increase productivity; • Operate in a business-domain-oriented environment, requiring a deep understanding of domain rules (financial context); • Maintain a digital mindset, curiosity for new technologies, and interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes.

• Plan, execute and manage content strategy across multiple social networks (X, Instagram, LinkedIn, Facebook and TikTok), ensuring consistency between channels and alignment with brand objectives; • Monitor trends, conversations and market movements, acting quickly with real-time marketing and identifying positioning opportunities; • Manage communities and interactions, responding to comments, messages and mentions, and actively engaging on X to strengthen the brand; • Create, adapt and publish content (copy, scripts and creative directions), in collaboration with internal teams, ensuring quality and coherence of communications; • Track metrics, analyze results and generate insights, proposing optimizations, tests and new approaches based on data and benchmarks; • Digital mindset, curiosity about new technologies and interest in understanding how Artificial Intelligence can transform processes, experiences and outcomes.