Customer Success Manager, GrowthAcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients. Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. Additionally, this role will be primarily responsible for guiding users and organizations through ongoing platform adoption and value recognition. Customer Success Managers are successful by developing deep and personal relationships with our user base, driving user adoption Team MissionWe are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day 1. We strongly encourage people of all backgrounds to apply. Responsibilities - Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases. - Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance. - Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD and to provide strategic suggestions on how to achieve their goals. - Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term. - Identify and illuminate customer success stories and examples of AcuityMD ROI - Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. - Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD. - Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD. Your Profile - You have deep experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry. - You’re able to develop close personal relationships with customers and colleagues through empathy and deep curiosity. - You have the eagerness to learn and dig deep into technical aspects of the platform. - You are a patient and active listener. - You’re proactive and self-driven, and bring infectious energy and resiliency. - You are an excellent verbal and written communicator (email & PPT). - You’re highly organized with ability to multi-task and prioritize different assignments. - You are comfortable with change (tooling, processes, etc) Nice to Haves - Analytical background with experience with data platforms like Amplitude, Looker, Omni etc or other similar platforms. - Experience using a customer success platform (Gainsight, Planhat, Vitaly, etc). Especially if you have experience configuring and performing back end administrative work. AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. OTE salary range: $120,000-$160,000 You must have an eligible work permit in the USA to be considered for this position. We Offer: - Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). - Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. - Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. - Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. - Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. - Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. - Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. - Parental Leave: 8-16 weeks of fully-paid, flexible parental leave. Who We Are:The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction. Bridges the gap between the sale and delivered outcomes, ensuring customers maximize their security investment while growing their relationship with CrowdStrike. Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that address our clients' unique cybersecurity needs. Onboards new customers and works closely with our sales team and technical experts, supporting overall Customer success. This role requires you to be in located in the West - MST/PST and will require up to 40% travel. What You'll Do: Onboarding & Adoption: - Leads onboarding execution and definition of customer success plan - Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers. - Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realization. - Navigates an increasingly complex and sizable, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for the company's product portfolio. - Achieves renewals via demonstrated realized value and Flex consumption progress. Value Analyses & Business Reviews: - Conduct business value analyses to demonstrate ROI and financial impact. - Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses, accelerating module adoption, and driving Falcon Flex growth. - Shares adoption insights and value realization proof-points with allied sales teams to enable cross-sell/upsell. - Proactively identify and remediate risks to customer success and value realization - Support renewal cycles to minimize customer attrition Flex Sales & Growth: - Accountable for additional Falcon Flex consumption within a defined sales territory - Drive strategic Flex adoption and planning across enterprise accounts - Partner with customers to develop and execute adoption roadmaps aligned with their security objectives - Monitor and analyze Flex usage patterns to identify risks and opportunities - Gain and maintain expert-level knowledge of the company’s products and services, with advanced knowledge in the presentation of the Falcon Flex model. - Routinely sell-to and interact with executive-level customer decision makers, to include CXO levels. - Typically assigned to large Enterprise account segmentation or equivalent at this level. - Ability to travel as needed to customer and/or internal meetings/events. What You'll Need: - Holds advanced, wide-ranging experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways. - Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives. - Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement. - Complete, “big-picture” understanding of the business and technical contexts of key accounts. - Driven, self-starter who exudes leadership on account set and compels others to get on board. - Fully adept at consultative effectiveness and establishing trust with internal and external customers. - Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products - BA/BS or equivalent educational background is preferred. - Minimum 8+ years of relevant professional experience. - Strong financial acumen with ability to calculate and communicate ROI metrics - Experience with flexible licensing models - Proven track record of managing complex customer relationships #LI-RT1 #LI-Remote Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $135,000 - $205,000 per year, with eligibility for commissions, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.For detailed information about the U.S. benefits package, please click here. Expected Close Date of Job Posting is:04-04-2026

• Develop the complete CX strategy for our Markets customers and lead execution of this strategy with our top ISOs. • Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives. • Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution. • Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner. • Develop and maintain deep product knowledge across GE Vernova’s Grid Software portfolio. • Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization. • Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes. • Monitor customer health, proactively identifying risks to retention and opportunities for expansion. • Drive successful customer outcomes by aligning internal resources to deliver value and results across the customer lifecycle. • Lead regular check-ins, business reviews, and success planning sessions with customers. • Support renewals by demonstrating value delivered and ensuring customer satisfaction. • Help lead Root Cause Analysis (RCA) efforts following critical issues or escalations, ensuring learnings are captured and applied to standard work to drive continuous improvement. • Partner with Support, Engineering, and Product teams to prevent recurrence and enhance the customer experience. • Act as the internal voice of the customer, channeling feedback to Product, Engineering, Support, and other internal stakeholders. • Coordinate cross-functional efforts to address customer challenges and enhance the overall experience. • Contribute to the development of best practices and scalable customer success strategies.

Role Description eFlexervices is looking for a Customer Success & Account Manager who enjoys building long-term relationships with customers and helping small retail businesses grow. This role is ideal for someone with experience working with retail products, apparel, accessories, or consumer goods, and who understands how boutique store owners operate. This is not a high-pressure sales role; success comes from building trust, maintaining strong customer relationships, and helping customers find products that fit their needs. About the Customers You Will Support - Independent boutique retailers throughout the United States - Many owners have owned their stores for decades - Typically 50+ years old - Value relationships and personal service - Prefer friendly, thoughtful, and unhurried conversations - Many customers are located in the Midwestern United States, where business conversations are more conversational and relationship-driven What you’ll be doing: - Managing a portfolio of boutique retail accounts - Checking in with customers to understand how products are selling - Building relationships with store owners and buyers - Introducing complementary products that may fit their store - Helping re-engage accounts that have not purchased recently - Providing helpful product knowledge and recommendations - Communicating customer feedback to internal teams - Maintaining organized notes on customer conversations and activity Qualifications - 5+ years of experience in sales, customer success, or account management - Experience selling retail or consumer products - Experience working with small business customers or retailers - Strong relationship-building and communication skills - Familiarity with CRM systems and order management tools - Comfortable working night shift aligned with U.S. business hours - Prior remote work experience is strongly preferred - Candidates with experience only in technical support, SaaS sales, telecommunications, or call center roles may not be the best fit Ideal Background - Experience selling physical products, especially in retail or consumer goods industries - Backgrounds such as apparel or fashion companies - Promotional product companies - Beauty or personal care wholesale - Retail distribution companies - Fashion e-commerce brands - Wholesale product companies What Makes Someone Successful in This Role - Builds trust with customers over time - Communicates in a warm, natural way - Listens before recommending solutions - Understands retail products and how stores operate - Can organize and manage a group of accounts effectively Hiring Process - Initial screening with our recruiting team - A short conversation to understand your background, experience, and interest in the role - Interview with our internal team - Discussion on how you approach customer conversations and manage a portfolio of accounts - Client review and potential client interview - Final decision and guidance through the final steps of the hiring process Why This Role Is Unique This role is an opportunity to support a well-established U.S. company while working closely with small retail business owners across the country. If you enjoy building genuine relationships with customers, learning about products and retail businesses, and helping customers succeed over time, this can be a rewarding and long-term role. Benefits - Competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements - Flexible work options: permanent work-from-home setup or hybrid work model for those within Baguio - Flexible vacation and sick leave policies for a healthy work-life balance - Opportunities for career growth and support for your rise through the ranks