AcuityMD

• Own the creation and execution of AcuityMD’s content calendar across blog, email, social, customer stories, and thought leadership programs • Partner with the Head of Brand & Communications to translate company narrative, positioning, and market insights into compelling content • Write and edit a wide range of content including articles, reports, case studies, event content, executive bylines, and customer success stories • Support Flywheel and other major company events through content development before, during, and after the event • Manage content production workflows and coordinate with internal subject matter experts, customers, freelancers, and agencies • Develop content that supports demand generation campaigns and helps prospects move through the buyer journey • Partner with Product Marketing to bring new products, features, and customer success stories to market • Drive content distribution across owned, earned, and social channels to maximize reach and engagement • Measure content performance and use data to continuously improve content quality, audience engagement, and business impact • Maintain a high bar for editorial quality, consistency, and brand voice across all published content

• Investigate customer questions about data displayed throughout the AcuityMD platform using SQL. • Research issues end-to-end, identify root causes, and validate findings across multiple data sources. • Distinguish between expected platform behavior, customer education opportunities, and true product defects. • Communicate findings clearly to Customer Success, Support, and customers when appropriate. • Create detailed engineering tickets with reproduction steps, supporting evidence, and root-cause analysis. • Build deep expertise in AcuityMD's data model, business logic, and data pipelines. • Partner closely with Engineering, Product, Customer Success, and Support to improve platform quality and customer trust. • Identify recurring issues and opportunities to improve data quality, tooling, and operational processes. • Help Engineering validate fixes and ensure customer issues are fully resolved. • Expand your technical skills in Python, AI-assisted development, Git, and modern software engineering practices. • Learn how production software is designed, built, tested, and maintained by working alongside experienced software engineers. • Take on increasingly technical projects as your skills grow. • Build the technical foundation needed to transition into a Junior Software Engineer role through demonstrated performance and technical development.

• Support our commercial teams so our customers are successful by answering the toughest data questions internally around what datasets mean, and the nuanced limitations of how to use them. • Collaborate closely with our engineering team to build our AI data context layer with evals. This requires deep understanding of the data and great technical writing skills. This role should help drive what our eval designs even are to measure agent quality. • Help drive what tooling we need to build in our data products to support data explainability.

• Oversee Strategic customers throughout their implementation journeys • Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium success • Project manage the implementation programs for our largest customers • Lead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionality • Coordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projects • Provide client support until the implementation has been completed and the customer is transitioned to the Customer Success Team • Be a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency and jumping into customer conversations when needed • Partner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lake. • Partner with AEs and CSMs to ensure our customers’ long-term success • Ensure the effective integration of key data between the AcuityMD platform and key customer systems • Serve as an escalation point for customer issues and feedback, helping to coordinate resources as needed to drive timely resolution and response • Be a key player in establishing the Professional Services business as a revenue generator with a clear path to positive margin • Be a Builder - develop, refine, and continuously improve our enterprise and strategic playbooks and collateral for implementations • Be a Bar Raiser - set a new standard for what great looks like and help others achieve it; level-up the healthcare, medical billing, and medtech industry knowledge of the team • Be a Curious Learner - show genuine interest in learning about our customers’ science, technology, and business imperatives; engage empathetically with internal colleagues to develop and improve processes, culture, and relationships

• Support the creation, review, and processing of quotes and order forms within CRM and CPQ systems. • Review inbound deal requests from Account Executives for completeness, accuracy, and compliance with internal policies. • Manage discount approvals within established thresholds and escalate non-standard requests when needed. • Structure deal terms including contract length, payment schedules, ramp structures, pilots, and add-on agreements. • Coordinate with Legal to support contract redlines and ensure timely execution of non-standard agreements. • Maintain Deal Desk approval queues and help ensure SLA adherence, particularly during month-end and quarter-end close periods. • Ensure strong CRM hygiene and accurate deal data to support forecasting, reporting, and downstream business processes. • Partner cross-functionally with Sales, Finance, Legal, and Customer Success to drive efficient deal execution. • Understand how commercial deal structures impact ARR, TCV, renewals, revenue recognition, and cash flow. • Identify process gaps, operational bottlenecks, and areas for improvement, and proactively escalate risks or blockers.

• Collaborate and Lead: Team up with everyone, from customers, engineers, product managers, designers and more, shaping solutions to interesting real-world challenges. • Build What Matters: Develop key features and workflows for our products that will change the lives of patients waiting for the latest medical tech. • Data-Driven: Use data insights to identify product enhancements, smooth out performance issues, and discover new opportunities. • Influence Our Culture: Have a say in how we work. Help us streamline our processes and make our team even stronger. • Explore and Innovate: Use your experience to find new tools and technologies that make our scale better and faster. • Mentor and Inspire: Share your knowledge with up-and-coming engineers, helping them grow • AI: You instinctively build using agentic tools (Claude Code, Codex, etc) and are invested in pushing the boundaries of what is possible with agentic development

• Transform, model, and integrate raw data of varying quality from a wide range of data sources into usable, documented and high quality data and intelligence products by applying data modeling and statistical techniques. • Identify, research, and develop new statistical approaches and new types of data to improve and extend our core healthcare data products. • Lead feature and product development cycles from defining Customer problem statements through to delivering solutions. • Work directly with product managers and cross-functional stakeholders to influence and build our Product development plans and roadmap. • Provide thought leadership on data science techniques and mentoring to junior data engineers. • Document and communicate technical and quantitative concepts, schemas, and data product usage guidelines with appropriate levels of detail for internal and external stakeholders.

Role Description As a Product Marketing Manager, you will be responsible for driving and owning go-to-market strategy inclusive of positioning, messaging, packaging, and pricing for a product surface area within our platform. You will be responsible for understanding how our customers want to buy, and helping them to do so, by articulating customer pain points and our corresponding solutions and value props clearly and in their own language, leading new feature and product launches, and creating assets that support field enablement and customer marketing activity. You will have a deep understanding of the industry, our buyers, and the competitive landscape and will be expected to distill market and competitive insights to inform our positioning and Product Roadmap in collaboration with Product Management. The Product Marketing Manager role is highly visible and cross-functional, requiring regular collaboration with Product Management, Sales, Customer Success, and Marketing among other functions. You should enjoy rolling up your sleeves as a self-starter and moving quickly up your learning curve while working in a dynamic, fast-paced, and cross-functional environment. Responsibilities - Own AcuityMD’s go-to-market strategy for a product surface area in our platform - Drive feature and product launches by coordinating across product and commercial teams to align on messaging and marketing efforts - Build high-quality sales-enablement assets that proactively position our sales team for success - Develop outbound messaging, including website content, product briefs, email marketing, and in-product notifications for new feature releases - Maintain competitive intelligence and comparisons by working with cross-functional stakeholders and executing self-led research - Drive user-facing product engagement and education efforts such as onboarding notifications and product tours for feature and product releases - Support content marketing efforts to enable go-to-market efforts, including guides, case studies, videos, and blog posts Qualifications - 4+ years of B2B product marketing or similar experience, preferably within SaaS-focused B2B enterprise software, technology, or consulting companies - A track record of owning go-to-market strategy for products/products suites/lines of business - Strong business acumen with the ability to draw conclusions based on data - Strong quantitative skills to construct customer ROI and price models - Experience building competitive positioning and messaging for new products and features - Experience building sales materials and marketing collateral/assets - Ability to run educational and marketing campaigns for new technology - Cross-functional collaboration experience with demonstrated ability to build relationships with other teams (Sales, Customer Success, Product) across all levels and lead without direct authority - Excellent writing and presentation skills - Ability to explain complex topics in simple terms - Ability to manage deadlines and complexity and to think and problem solve analytically and creatively - Strong project management skills with attention to detail - Proven ability to excel in a dynamic, fast-paced environment - Comfortable working virtually and independently Requirements - Experience owning pricing and packaging strategy for products and features - Experience successfully positioning, messaging, or training on new products and features within a market - Experience with product launches, customer marketing programs, sales enablement & training - Healthcare and healthcare data experience - Passion for technology and/or healthcare Benefits - Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). - Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. - Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. - Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. - Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. - Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. - Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. - Parental Leave: 8-16 weeks of fully-paid, flexible parental leave.

• Design, train, and validate predictive and statistical models that turn noisy healthcare data into reliable intelligence products used by MedTech commercial teams. • Frame open-ended business questions as modeling problems — selecting the right approach (classification, regression, clustering, causal inference, ensembles, etc), defining success metrics, and quantifying uncertainty. • Engineer features and conduct applied research across time-series, geospatial, demographic, insurance claims, and more datasets, to improve the coverage and signal quality of our core data assets. • Own the full model lifecycle: exploratory analysis, baseline modeling, experimentation, validation, deployment, and post-launch monitoring for drift and performance. • Partner with product managers and cross-functional stakeholders to translate customer problems into model-backed product features and to shape the roadmap. • Provide technical leadership and mentorship on statistical and ML methodology for engineers and analysts across the Data organization and across all of AcuityMD. • Document models, assumptions, and data contracts so results are interpretable and reproducible for internal and external audiences.

• Account Management: Manage a portfolio of 50-75 customer accounts, ensuring consistent communication, providing excellent customer service, and fostering long-term relationships. • Upselling: Identify and capitalize on opportunities to upsell additional products and services to existing customers, driving increased customer value and revenue. • Renewals: Own the end-to-end renewal process for your accounts, proactively engaging customers ahead of contract milestones to assess satisfaction, demonstrate ongoing value, and secure timely renewals. Partner with Customer Success Managers to identify and mitigate churn risk, ensuring a high renewal rate while positioning accounts for expansion. • Customer Communication: Engage regularly with customers to understand their evolving needs and challenges, identifying opportunities for growth, and ensuring overall customer satisfaction. Additionally, send quarterly newsletters with company updates, including new feature launches, to keep customers informed and engaged. • Seamless Transition from Sales: Work closely with the Growth Account Executive to ensure a smooth handoff of sales opportunities. Facilitate a seamless transition of account details and customer expectations to maintain continuity and customer satisfaction. • Collaborate with Customer Success Managers to identify and pursue upsell opportunities both mid-contract and during the renewal cycle. Align on customer goals to ensure a smooth, strategic path forward—one that deepens the relationship and expands ARR through solutions that drive long-term success for both the customer and AcuityMD. • Database Management: Maintain and update HubSpot and PlanHat, ensuring accurate records of customer interactions and sales activity. • Competitor & Product Awareness: Stay informed on industry trends, competitor offerings, and product developments to provide value-added insights and identify upselling opportunities within your existing customer base.